Complaints

This profile includes complaints for CRBR - Property Damage Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CRBR - Property Damage Services has 5 locations, listed below.

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  CRBR - Property Damage Services

  1200 W East Ave Chico, CA 95926-3034

• 

  CRBR - Property Damage Services

  350 Bridge St Ste A Yuba City, CA 95991-5080

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  CRBR - Property Damage Services

  19690 Hirsch Ct Ste 1 Anderson, CA 96007-4943

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  CRBR - Property Damage Services

  5430 Florin Perkins Rd Ste 200 Sacramento, CA 95826-4836

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  CRBR - Property Damage Services

  4750 Longley Ln suite 109 Reno, NV 89502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired crbr to do the rebuild on my home when I had a homeowners claim due to a pipe burst. They delayed the project far past the completion date, now almost a year past the 5th push. They did not pull permits, my propane tank was red tagged by my propane company due to them allowimg one of theor workers under instruction to put a.flex line and the original 1985 ball valve, they had to redo the whole project due to construction negligence. When they needed to do a pack out they stated they had obtained approval. So I signed for them to pack out the items. They had infact not obtained approval and were simply told that they needed to provide photos of what was needed and then they would get approval. They never did so and are now trying to bill for it. They damaged a multitude of items requiring re-work. They then had to do a second pack out due to their own delay in timelime and damages caused to my flooring when they staples the ramboard into my wood flooring. They are now trying to bill me just under 15k for packout and pack back which is in my belief that they are trying to make up cost for damages and delays caused by them. Also as a recoup of pay outs they have sent to me. My home is under 1500 square feet. I could have packed out and moved for less than that cost. They did not pull permits until construction was done extremely improperly. Not to mention they left my subfloor removed over a holiday weekend. They did not listen when they were told that they needed a structural engineers report to replace my ceiling leaving my family of 7 in a home with no Ceiling for weeks and no swamp cooler because their worker caused an electrical acr that fried the control panel. I have a compiled list. Flooring installed is a lesser mm than estimated for and has now failed, it is also discontinued causing further issues. I have an email compiled by the new project manager of all mistakes and damages.

  Business Response

  Date: 06/12/2025

  Hello,
  We did make repairs to the ******* home.  We did pull a permit for the repairs once the level of the repair made it necessary.  There were many issues that came up during the repairs.  Many were caused by our employees, subcontractors, and bad materials. We have addressed each issue fully, and the customer has been satisfied and has approved the resolution for each issue.  We will continue to resolve any further issues or complaints to the satisfaction of the customer.  We do regret having these issues and have made many changes to our procedures and staffing to prevent these issues in the future.  We are working with ****************** for payment of the additional charges, and will not be asking for any payment beyond what the insurance has agreed to pay for our services.  I have attached the email from the insurance adjuster approving the pack out of the contents before we did the work. 

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After over a year of remediation and remodeling after water damage from a flood, Cleanrite Buildrite company (CRBR) finally completed the work in our home on May 24, 2024. We had agreed the day before that the construction superviser, *************************, would meet me in our home upon completion to collect the final remaining balance owing of $7807.70 as shown on the invoice. After signing the certification of completion, I handed him the check in the correct amount of $7807.70 and he left. On that same day I emailed their office person, *****************************, asking for a receipt for the transaction and received no response. I then emailed the finance manager, *********************, asked for a receipt for the check payment. Still no responses so I followed up with a third email on May 28th with each of them. ***************************** finally responded that she could not send a receipt until the check was deposited. When on May 29th there was no sign of a receipt or check deposit in our account, I then sent a group email to ********************* and two other managers, ******************************* and ***************************, stating that we need a receipt for the final payment given to them. Still, no responses from any of the staff. It appears to us that they are completely ignoring my requests for a receipt for the final payment agreed upon as shown on their final invoice.

  Business Response

  Date: 05/31/2024

  On May 23, *********************** requested her final invoice and I emailed that to her at 4:01 pm that afternoon. *** gave her final payment to ************************* on May 24. However, the date on the check was May 25 and we were unable to deposit the check. She sent me a email requesting a receipt for her payment and I let her know that I wouldn't be able to provide that to her until the check had been deposited and since it was dated for the following Saturday, we would deposit it on Tuesday, the 28 because of the holiday. 

  *** sent a couple more emails requesting her receipt and I responded each time, explaining that we wouldn't be able to get her a receipt until the check had deposited into our bank account. On Wednesday the 29, I sent her a receipt and I didn't hear from her again.

  I called her today to ensure she had received it and she did not see my email. I sent it to her again while we were on the phone. She was able to take a look at it and she had some revisions that she wanted. Unfortunately, I was unable to accommodate her request but I was able to send her a full statement showing all of her payments, including the final payment. I requested that she call me in an hour if she hadn't received the email. She replied and let me know that she had received it  and thanked me for the detailed receipt.

  Attached is a copy of the email thread. 

  Customer Answer

  Date: 06/04/2024

  I am rejecting this response because:

  ************* Cleskeys version of the receipt issue is different from what actually occurred. 
  
  On May 23rd I did not request an invoice directly from ****** told *********************** I needed an invoice before I paid the next day. I was provided an invoice from ***** two hours later, stating what we owed. 

  On May 24th I gave *** the final check but when I realized I had written the 25th instead of the 24th and I would rewrite it, he said not to worry, he had to go. I asked for a receipt and I said I would get one via email that day.  When it did not arrive, I sent an email to ***** to send a receipt. She replied that it would be deposited on the 28th since the check date was the 25th.

  On May 28th I still had not received a receipt nor had the check been deposited. I requested a receipt from her to which she wrote back as follows:  As the check was dated for Saturday, the 25th, we were unable to deposit it until today. I cannot get you a receipt until its been deposited. I will get that to you tomorrow.  Its obvious she did not include that particular email to BBB stating Id get it on the 29th! I can provide the screen shot of that email. I also texted ********************* asking for a receipt and I did not get a response which is typical.  
  

  On May 29th she stated to you she sent an email (but I had not receive that email in my inbox) and an attachment with a receipt. When I did see it later on the thread she sent to you there was no attachment at all. She says she sent me a receipt and she did not! So I then emailed *********************, ******************************* and *************************** asking for a receipt. No response from any of them. I did not hear from any of them.

  On May 30th I still had not received a receipt and the check had not shown deposited in our checking account. By then I did not trust CRBRs ability to provide me with a simple receipt for my final payment of $7807.70. I texted **** one last time asking for a receipt and again no response. I was tired of their manipulations and so I resorted to filing the BBB report. 
  

  On May 31st she finally called me and she said she had a receipt for me. I looked at it on email and saw it was not a receipt but rather an invoice. I told her I needed it shown as $7807.70 owingnot $9000. She agreed and revised it. When I thanked her for finally sending me a receipt (and details helped too) she answered rudely, Yup. and hung up. 
  CRBR is quick to ask for payments but not meeting requests (services). All I was asking for was a simple receipt and I was subjected to their typical passive aggressive tactics. 
  

  Thank you.

  
  

  Business Response

  Date: 06/04/2024

  It appears there was a email thread already provided showing the communication between ********************* and CRBR where she said the documentation provided was sufficient.  I am unsure what further conversation is relevant here.

   

  We apologize for the delay in getting your check deposited and getting you a receipt over the holiday weekend, but you now clearly have what you requested and this matter is concluded as far as we are concerned

   

  Thank You.