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Business Profile

Hot Tub Dealers

Sundance Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

This profile includes complaints for Sundance Spas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sundance Spas has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a $14,000 spa with a warranty six months ago. A defective part needs replaced. Sundance said they would replace it and then stopped responding.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Spa that had a dangerous recall on a heat sensor. They sent a letter saying they would would repair it, however when I called to have it repaired they would only send me the part and wanted $300.00 dollars for a service call. So now I have a $20,000. Dollar spa that is unusable. This is the second time they have sent me parts and refuse to fix the ***. Either come fix it or give me my money back on this faulty spa.

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a Sundance Spas hot tub through Big Sky spas in ********, *******. We have tried to get assistance with the heater not keeping the set temperature, an insulation issue (we ordered the extra insulation and it apparently was not included), and the exterior lights on the cabinet keep coming on when we have set them to not come on. The SmartTub app doesn't save settings either. The hot tub was delivered 12/2/2024 and it's unclear if we are every going to get a resolution this matter. During a service appt, the tech also apparently busted a cover clip. We need to get this resolved as we are in a windy area and the cover needs to be secured. We would like Sundance Spas help to get these issues corrected or a new tub, immediately. This is at a second home that we are not at all the time, so this is becoming extremely aggravating and a problem to get resolved with us not being on site. I asked the sales *** at ************ to have the owners call me. They have not called me. This was a $17,000 tub and it's been a problem since it was delivered. Not happy.

    Sundance Spas is NOT a BBB Accredited Business.

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