Complaints

This profile includes complaints for Centrelake Imaging & Oncology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Centrelake Imaging & Oncology has 2 locations, listed below.

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  Centrelake Imaging & Oncology

  5540 Philadelphia St Ste H Chino, CA 91710

• 

  Centrelake Imaging & Oncology

  3115 E Guasti Rd Ontario, CA 91761-7853

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Centerlake imaging in *****, ****** and other medical centers are not able to fix the problem with their phones and mail boxes are filled. I need a mammogram very soon as I have a lump on my breast

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to schedule an appointment with Centerlake and all the phone numbers go to a voicemail and nobody calls me back. I need a CT scan and the order has been over a month ago and it will expire soon if I dont apply. I am wanting this issue resolved with a phone call to schedule an appointment not a message machine. I find this poor medical attention.

• Initial Complaint

  Date:02/16/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business asked for my co-pay in the amount of $65.00 on services date 1/30/2024 for x-ray procedure of my knee at Centrelake Imaging ********************************************************. I contacted my insurance and the insurance had indicated that I have ********pay. ****************** also talked to Centrelake billing department that I have zero co-pay and /or any deductible and they should refund the co-pay collected.I have contact Centrelake billing department serval time and they do the go round sending my request to this and that departments. Until now I have not heard from them.

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Centrelake Imaging in ******, ** at ******************************************************************* on October 14, 2023 for a *** of the right shoulder. They charged me $100 before the *** which I paid. I received the attached letter from my insurance company saying that I should NOT have been charged the $100. I mailed a written request to Centerlake Imaging at ************************************************************* on December 12, 2023 with a copy of the letter from Anthem and asked Centrelake for a refund of my $100. I have not received a reply from Centrelake. I am asking for an immediate refund of the $100.

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Centrelake's ****** location (*************************************************************************), phone number ************** and received imaging services on 7/13/2023. I received a collections notification in my mail from ************ on 12/4/2023. During the period between the date of the imaging service and the receipt of the collections mail, I did not receive a single notification from Centrelake ****** that I had an outstanding balance for services rendered. Upon contacting Centrelake ******, the billing department staff stated that they attempted to mail the bill to my address 3 times (August, September, October). All 3 times, I did not receive the bill. I requested that they email me all 3 billing attempts which they stated they would. However, I had to follow up a 2nd time and remain on the line with the billing department staff until I finally received an email. The billing department staff also confirmed that the billing address they had on file matched with my home address. They also stated that I did not have a phone number on file which is false. I provided a phone number during registration for my procedure. The billing department then claimed that the bills were most likely lost on ***** end. I believe that the 3 bills they provided me could easily have been backdated. I find it difficult to believe that with the correct mailing addressing, **** could lose my bill 3 times in a row. I would like for Centrelake to reach out to the collection agency, ************, to correct this issue. It is completely unacceptable that my credit be negatively affected by a situation that I did not contribute to. Had I actually received the bill that they stated was sent 3 times, I would have paid the balance.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, January 2022 I got a service done by Centrelake imaging after I was told by The Upland womens health clinic that I needed further testing. The womens clinic that sent me to get imaging done mistakenly took my insurance not knowing I needed a referral. They found this out after my service from Centrelake imaging was already completed. The ******************** apologized and they waved my service. All throughout 2022, I was in constant communication with Centrelake imaging to see if they can do the same and wave my service or at least work with me on a payment option. I called about 15 times all throughout 2022, each time I was told they were still working on my case. On March 8, 2023 I was verbally told that my service was going to be waved. I never received a bill in the mail after that or any indication that I still owed. All the sudden, on September 27, ********************************** the mail. I did not receive a final notice, or any sort of verbal notice from them. I have called Centrelake 25 times since then. I have documented everything. Each time I call, they refer me to their billing department. I either speak to ********************, or *** who say that this can only be resolved by a manager. The issue is that they cant connect me to a manager. Each time I call, the manager is unavailable. They cant provide me with any time frame I should call or a managers phone number, and they themselves say they cant even reach the manager. I have taken multiple hours out of my personal work day to get this resolved but they are being very unethical. I believe I am being tested very unfairly, and this is not a ethical business.