We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Playgrounds

My Ninja Factory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playgrounds.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just had a HORRIBLE encounter with a MANAGER named *************************. Who disrespected me to the point that my FOUR YEAR old daughter kept telling him to stop talking to her mommy that way!!!! I will definitely be speaking with corporate or whoever is in charge of that specific establishment in *********** for the malicious treatment I have received. Originally,I booked a ninja party for 10 and an employee- which they said was new- put my party in a ninja 5 area (by their mistake), however on the phone the employee reassured me BEFORE I PAID that he would be able to give me 24 chairs so I could easily have the ninja 10. because of that I ALREADY PAID, and made the proper arrangements to have the party this Saturday, January 14th. I went up to the facility just to get a feel for the space and how many table cloths I needed. When I got there I let the first employee know what i was told previously. She did let me know they normally didnt do that but she could ask her manager to see if he could further help (which was the right thing to do). At this point I was calm just waiting to see what was going to be the solution. So, when the manager comes up I let him know the same situation instead of him trying to figure out a solution for the mistake of HIS EMPLOYEES he continued to bristly say WE CANT DO THAT WE JUST REMODELED THERES NOTHING WE CAN DO- he was rolling his eyes NUMEROUS TIMES and becoming disrespectful. So at a point I let him know I do not want to keep hearing what you cant do, when *** already PAID FOR A PARTY THAT I WAS PROMISED. Find me someone that can actually help in this situation. He then became EXTREMELY defensive and speaking to me disrespectfully to the point where my daughter continued to say dont talk to mommy that way, stop talking to her, etc. Then I let him know firmly he will not disrespect me in front of my children. And he STORMED OFF!!!!!!!! And that was the MANAGER!!! So after he did that the employee from the front was so kind, she apologized for his horrible behavior and said she will reach out to another manager because it is not fair I was told something by the mistake of new employees and then I am totally just getting disrespected by a manager. (Mind you SKYZONE IS a few doors down!!!) at this point its too late to book another party because the event is this weekend, and I am still waiting to get my money back, for his HORRENDOUS BEHAVIOR I DO NOT FEEL COMFORTABLE BEING AROUND HIM!!! I will not ever go to this establishment.

My Ninja Factory is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.