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Business Profile

Playgrounds

My Ninja Factory

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Allen E

    Date: 03/21/2025

    Dear Owner, Manager, and **************** Team,I am writing to formally express my disappointment regarding our recent visit to Ninja Factory on March 8, 2024 between 3-4pm. What was supposed to be an enjoyable experience for my children turned out to be frustrating due to the behavior of some staff members and unclear policies.1. Unnecessary Harassment Over Wristband A female employee aggressively insisted that our 2-year-old daughter leave the playset because she did not have a wristband, despite the fact that my husband was already at the counter paying for it. Instead of allowing a simple resolution, she insisted that I take my daughter to the front, causing unnecessary stress. Because of this, my daughter busted her lip on the front counter.2. Over-Policing ***************** Concern Another employee continuously reprimanded my son for going in the wrong direction in the play area and for playing in the ball pit. In addition, my 2 year old daughter was not allowed to have her handheld toy in any of the structures.3. Unclear ******************** Over Shoes I was also confronted for wearing shoes while watching my 2-year-old daughter in the play area. The signage regarding this rule was not clearly posted, making the enforcement feel arbitrary and frustrating.4. Unfair Height Restriction for Older Kids My 10-year-old daughter was not allowed to play simply because of her height. Nowhere on the signs did it specify that children must be BOTH between the ages of 2-12 AND under 5 feet tall. This was misleading and unfair, especially when the posted rule only referenced age.Overall, our experience at your facility was far from kid-friendly. Employees were hovering over children and parents, ready to enforce rules in a rigid and aggressive manner. Instead of fostering a fun and welcoming environment, it felt like we were being policed the entire time. ***** ********

  • Eric K.

    Date: 05/29/2022

    Horrible staff and ownership. I would not recommend to anyone. I had my son birthday party ever time I would help son or my one year old daughter staff would tell me not to go on equipment or to even touch the equipment. For a family or kid friendly place this is not it. I would have loved to enjoy my time with my son who kept asking if I could play with him, but had to tell a 3 yr old I wasnt allowed to be on equipment. Not recommend for anyone if you think you can have a fun experience with your younger children. What a joke of a place !!!

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