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Business Profile

Computer Parts

Gigabyte Technologies

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gigabyte Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I was requesting a replacement for my motherboard that's still within warranty.After having an *********** done to my motherboard by Gigabyte, it was continuing to have the same issues trying to boot up. Gigabyte refused to assist me in this issue and told me since they have tested the device and assured that everything is fine. I have yet to have been told what testing or repairs have been done to the motherboard. After finding no solution directly with Gigabyte ***************** I took my motherboard to a local computer repair shop and after testing with different functioning components the specialist told me that the motherboard seems to be having issues booting up. With this information, I once again reach out to Gigabyte to see if they can give me a replacement me since it was verified by a 3rd party that the motherboard is not functioning and I am still in warranty. The customer service representative was very hesitant about confirming the replacement for me but he ensured me that even though the service request was sent as an RMA, I would be receiving a replacement unit. After being promised a replacement over the phone by a customer service agent, they sent me a picture of the motherboard's CPU pins bent and damaged when it was not like then upon sending it to them and then sent me the same motherboard I had sent them, inexplicably not replacing the unit and not giving me the solution they had promised. I had sent them an email about specifically not asking for an *** and requesting a replacement stating my concerns but that was completely ignored and disregarded. This has been going for over a year now and it seems like they just don't want to give me a replacement even though I am still in warranty for my motherboard. I just need the motherboard as I have not been able to use this motherboard for work as it performs better for the workload I have.

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary:Misleading warranty terms on the product packaging for Gigabyte RTX 5090 graphics card.Complaint Details:I purchased a Gigabyte RTX 5090 graphics card that prominently advertises a 4-Year Warranty on the retail box. However, in very small print, it states that the 4-year warranty is only valid if the product is registered within 30 days of purchase. Otherwise, the warranty is limited to 3 years.This stipulation is not made clear on the front of the packaging or in a way that a reasonable consumer would notice before purchase. The average consumer would expect that the 4-year warranty advertised on the box applies universally and unconditionally. The requirement to register within a narrow 30-day window to receive the full warranty length is a material limitation and should be clearly and prominently disclosed.This practice is misleading and borders on deceptive advertising. I am requesting that Gigabyte honor the full 4-year warranty for my product regardless of registration, or otherwise clearly revise their packaging to reflect the true conditions of the warranty in a visible and unambiguous manner.Desired Resolution:Have Gigabyte honor the full 4-year warranty on my RTX 5090 regardless of registration timing.Request Gigabyte revise their packaging and marketing to clearly disclose the 30-day registration requirement up front, in equal prominence to the warranty claim.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a product from this company from *********** brand new last year. It was a graphic card for a computer that had a bad HDMI (display port). Product is in warranty, because the company offers a 3 year warranty from time of purchase. After contacting the company. uploading my receipt of purchase, they denied my warranty claim because they said they do not sell their product via ******* and that it must have been a 3rd party seller. Myself as a consumer, how are I am suppose to know this? it even clearly states on *********** this product comes with warranty. This is false advertisement and I see to have the BBB facilitate the warranty exchange process for my product which I am entitled to. I attached my receipt and also the link to the product on ***********. Details: Reference No REF25513040, Model GV-N3050EAGLE OC-8GD, Serial Number **************. *********** page: **************************************************************************************************************************************************

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Gigabyte RTX 4070 Ti Super which became defective under warranty. I sent the *** in for repair under Gigabytes RMA process. However, Gigabytes support team initially misdiagnosed my *** as working, despite their own testing showing it was running at only 39 FPS, 99% utilization, and 32Cindicating a clear failure.After I challenged their findings, they admitted the *** was faulty, failed to repair it, and now claim they have no replacements *************, Gigabyte is offering a refund but refuses to confirm the refund amountdespite the fact that due to their delay, the cost to replace my *** has risen significantly. I have requested multiple times that the refund reflects the price of a new, equivalent *** from a reputable retailer, but Gigabyte has avoided answering.Resolution I Am Seeking:A fair refund that allows me to replace my *** with an equivalent model from a reputable retailer.or A replacement of equal performance

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a monitor for a 3rd party retailer and I attempted to contact the manufacturer (Gigabyte) to help resolve the issue I am having getting KVM to work. It was advertised to have KVM and on the products box it says *** also. I have not gotten a response from them on their esupport site nor have I been able to get through on the customer service phone line. I waited 60 mins before giving up (in position 1 for that entire time). This seems like a shady company and I wanted this on record.

    • Initial Complaint

      Date:01/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Graphics card died less then 3 years but the teams refuses to help since I didnt register it when I purchased the prebuilt computer...No one buys a prebuild then disassembles its to get serials to register. That defeats the purchase.

    • Initial Complaint

      Date:12/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had filed a warranty claim, in November, with GIGABYTE for a monitor that needed replaced or repaired. The product is under warranty and was already serviced for a similar issue that it had, and is having the same problem. I had package the product with a U-hual TV box supporting the size and weight, as the *** did not have a box fitting the size, nor was I provided with a shipping box. The product had been damaged by *** during transport, and GIGABYTE is now denying and claims to a warranty or to pursue after *** for any insurance or coverage that they should have on the product, as GIGABYTE provided a prepaid shipping label and covered everything. They are now expecting me to pay out of pocket for any repairs, even though I have a full coverage warranty.

    • Initial Complaint

      Date:11/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi team,I purchased a Gigabyte Z690 Aorus Ulta LGA Motherboard on 12/20/2022. My Cpu was running hot and the pc wouldn't boot. Brings me to a page with options to restore default bios settings and boot and I can't select any of them. I tried swapping the 360mm AIO before this to reduce Temps and it didn't work either. I have now replaced it with another motherboard and the pc working great! Clearly the Gigabyte motherboard was defective so I submitted an RMA request on Gigabyte's website. I provided my receipt and packaged the motherboard in a padded box made to ship motherboards on 11/******* I received this message from Gigabyte.We recently received RMA# USA-24B0077 and notice the product with unintentional physical damages. Due to the physical damage the product will not qualify for replacement and the warranty status will be REPAIR only. GIGABYTE will try to repair the damage areas of the product, instead of voiding the warranty. (Please note repair product may have minor cosmetic blemish due to repair process which include discoloration, soldering, and adhesive mask on all open PCB repair) After the board is successfully repaired, our quality control will fully test the product before it is returned. RMA# USA-24B0077 MODEL NUMBER: Z690 AORUS ULTRA SERIAL *************************** They included a pic of a damage s**** port on the motherboard. I explained to them that the s**** was stripped and I struggled to get it unscrewed to send it to them. This happened after I submitted the RMA.I'm contesting that Gigabyte is refusing to give me a replacement. The s**** damage is purely cosmetic and has nothing to do with the motherboard working. The reality is the motherboard is faulty and is still under warranty. They never tested the motherboard for the issue I sent it in for.Apparently this is very common and they are known for finding reasons for refusing replacements.I appreciate any help you can offer!Thank you *******

    • Initial Complaint

      Date:11/14/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a laptop from this company from best buy. Best buy return window closed and after that happened the laptop starts to slow down and have issues with crashing, performance, stutter, have had to do 2 full resets. I have had this laptop for 2 months purchased September 2024. After speaking with best buy they couldn't offer a refund so they suggest I reach out to manufacturer which is gigabyte. I explain the issues via online support with the product and get told to call the number for customer service. They say the best they can do is warranty repair but after doing research this is a known problem for this system and they have not addressed it. I asked for a refund as this is a bad product that is not usable for the purpose they advertise it for which is gaming as I have had crashes across multiple games due to hardware issues. I do not want to deal with this company and the warranty should entitle me to a refund for a product that is literally useless.

    • Initial Complaint

      Date:07/29/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a product that is under warranty. Per communication with their customer service, they claim they cannot determine the cause of the defect, but refuse to honor their warranty to repair or replace my product. I'm seeking either replacement/repair of the motherboard, or a refund based on its retail value plus incurred shipping costs to send it for the warranty repair.

    Gigabyte Technologies is NOT a BBB Accredited Business.

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