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Business Profile

Computer Parts

Gigabyte Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

This profile includes complaints for Gigabyte Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 55 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gigabyte Technologies did not honor their warranty on my Gigabyte ************************** Motherboard. The issues was caused by a bent pin in the CPU socket, which they claim is not covered by the warranty. Consumer protection laws disagree, "an item that due to manufacturing defect does not function as intended is covered by implicit warranty" (paraphrased) This is from USA, where the product was purchased, I am sure ****** has similar protections in place. What's worse is I even surrendered to their refusal to honor the warranty and told them I would pay the repair fee they quoted ($100) they then decided to double the quoted fee, which I reluctantly accepted. Instead of fixing it, they sent it back without contacting me first, with a one line note claiming they found a short circuit elsewhere on the motherboard (dubious if you ask me) and this means it had multiple problems therefore is not repairable. Were they blind to the fact that they themselves found a manufacturing defect and did not replace it!? You can decide for yourself. They were very vague about the short circuit. I did not have such a problem, which should prevent the board from booting, but when I had it it booted, only it had rare and seemingly random glitches and would crash almost daily. I eventually figured out it was a CPU socket issue based on how hot it ran. The problem started from the first moment I had it. This could not be a clearer case of implicit warranty coverage unlawfully rejected. The law should be more strict on this, since it is the equivalent of fraud. If it is possible to join class action litigation or press for legal penalties, I will do my part. However, I would be satisfied if Gigabyte technology upheld its side of the deal, and honor its warranty coverage on this expensive motherboard.

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Z490 Vision D motherboard experienced a failure of one of the LAN ports and I initiated a RMA for repair. It was shipped via UPS on 8/1/2022 and reported as received three days later. The following week I was notified that the CPU socket was damaged and they wanted $80 to repair the socket. When I challenged this I was told to file a claim with UPS. Later a supervisor acknowledged that the shipping carton had no damage, so UPS did not cause the reported damage. After several back and forth conversations with ****** in their customer service he refused to perform any work on the original problem. I asked to speak to a manager, and was never put in contact with a manager. After two weeks of no contact, I initiated contact again and was told management would not repair the damage.

      I have worked in the customer service field for 35 years and in that time was responsible for repairing electromechanical devices. I have been trained in how to handle motherboards and am certain the damage occurred in their facility.

      I have asked that the product be returned to me and I will pursue using the California Court system to seek restitution from Gigabyte.

      Signed,

      A very dissatisfied former customer.

    Gigabyte Technologies is NOT a BBB Accredited Business.

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