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Business Profile

Computer Parts

Newegg, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Reviews

This profile includes reviews for Newegg, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Newegg, Inc. has 5 locations, listed below.

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    Customer Review Ratings

    1.16/5 stars

    Average of 64 Customer Reviews

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    Review Details

    • Review fromMarkie S

      Date: 07/16/2025

      1 star
      Ordered a motherboard, CPU, and ram combo. CPU never arrived in the box and Newegg is refusing to refund the $669 for it. Support team is entirely useless and only seems to reply at 3 AM. Currently having to go through my bank and ****** in hopes of getting my money back for something I never received. Never ordering from this s***** company again.
    • Review fromRobert C

      Date: 06/09/2025

      1 star
      I tried to buy a computer from Newegg for memorial day. They managed to s**** up the shipping label so bad that *** decided to return my package back to Newegg and then they canceled my order, despite telling them to resend the computer out and put the proper info down that they were given in the first place. It came with a $250 monitor as a gift. I'm wondering if they are doing this so I will pay for another computer from them without the monitor and at a higher price. Either way now I will have to wait weeks to get my $3000 back. Do not buy from them they are untrustworthy.
    • Review fromGlen J

      Date: 05/28/2025

      1 star
      Had a bad experience buying a computer threw new egg. Had issues with overheating, was told to contact manufacturer. Contacted manufacturer and got ghosted.. Contacted newegg again, they told me to try manufacturer again. Ghosted still. Ran out of warranty. Decided to get fixed when money was available ( spend over 4 grand on computer so broke )Computer had heat sink issues, not installed correctly and also a usb3.0 plug was also inoperable .Buy Local !
    • Review fromEthan C

      Date: 01/08/2025

      1 star
      Beware illegal bait and switch tactics on NewEgg.com! I purchased a laptop clearly labeled as coming with Windows 11 Pro but was shipped a laptop with Windows 11 Home. These are two completely different products and I was sent the much cheaper option although paying for the more expensive one. Being a computer professional I understand how they are probably getting away with this scam as most home users would simply not notice. However, when attempting to install a Home version in a business environment you are not only violating ********* licensing but it simply will not work as Home does not have the networking features to join into a work domain.P.S. How do they still have an A+ BBB rating considering all these bad reviews? Is the BBB doing their job to protect consumers or taking money from companies to clear up ratings???
    • Review fromBradley K

      Date: 01/07/2025

      1 star
      Ordered laptop and company canceled order the day it was set to be delivered to my house then jacked up price and told me I can reorder if I want laptop
    • Review fromAlex P

      Date: 12/05/2024

      1 star
      Ordered a black friday/cyber Monday deal that was supposed to restock yesterday. Recent update to my order just basically said they didn't know when it would be in stock. No customer service or way to change my shipping address which I would need to change due to my lease being up before the item would even be in stock, meaning I wouldn't live at the address anymore. Really disappointed in how bad they've gotten. I used to build my pcs with parts ordered from them because they used to have great customer service and fast shipping. Sad to see it go downhill so badly. Get good again Newegg!
    • Review fromCarmelo M

      Date: 11/20/2024

      1 star
      Like others had said its best to avoid new egg just use bestbuy or amazon, new egg make impossible to exchange or refund packages lost in transit without sayin you just had to wait for them withno other options so when they decide is when you had your answer on top to beable to solve this problem they will make thing way harde than what they should be
    • Review fromElijah W

      Date: 11/08/2024

      5 stars
      I love this company's website design and the quality. It was very helpful
    • Review fromErnest H

      Date: 10/10/2024

      1 star
      They put up false reviews stating how fast shipping is, when I order something it takes 15 days to go from **** to ************* and they won't ship to a PO box, when in reality my package will end up at PO box because there is no home mail delivery in my entire town, there are a lot of towns in my area like this , I will never purchase anything from them again
    • Review fromLi H

      Date: 09/28/2024

      1 star
      Unreliable delivery times and unresponsive customer service. ******** and buyers beware! You're better off skipping newegg so you can avoid frustration!!!

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