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Business Profile

Electric Tools

Bilt Hard

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Tools.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought a push weedeater from bilt hard located in industry ca on february of 2024 via the internet....they are not supposed to sell gas power equipment to california residents... i used the push weedeater 3 times and the head of the weedeater flew off....it is metal....they sent me the exact same defective weedeater head and that one flew off today (05-15-25)...only used the weedeater approx. 5 times and it should not happen....callled bilthard customer service and they conveniently said i am out of warranty....i know that other customers have shown pictures with the same weedeater head broken off on sites such as amazon etc....i was muted when i said that i was contacting the bbb.....and when i said that i was aware that they shoud not have sold me the weedeater because i am in **********, they made the connection sound scratchy so that what i had said would not be picked up by the phone recording....they would not give me a supervisor and told me someone would call me, but no one has....i am reporting them because they sold me a lemon weedeater and they expect me to pay and pay and pay for a new weedeater metal head every time their defective weedeater head breaks at the weld....they will not give me my money back....we paid over ****** dollars for it.....i am so frustrated!

    Business Response

    Date: 05/28/2025

    Hi Manager,

    We did try our best to contact the clients to resolve the problem but he did not replied our news from 2024 May.

    What should we do now?

    Please kindly give us more tips.

    Thanks 

    Customer Answer

    Date: 05/30/2025

     
    Complaint: 23335011

    I am rejecting this response because:Your response does'nt make sense!  I am a woman and went around and around with your parts employee an i have saved every single text between us....your company sold me a push weedeater that has a defective metal weedeater head that breaks at the weld...sending me the exact defective replacement head does not solve the problem..your parts employee kept changing the reasons for the defective part.. i would likea refund of my purchase because i would have to keep ordering the same defective metal weedeater head and pay and pay and pay for as long as i own your push weedeater... as i have said before, i have used the weedeater 5 times and am on my second metal weedeater head....other customers have posted pictures of the same defect....you are knowingly selling a product that is defective and refuse to fix the problem with it or have a product recall.......i want a refund

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this due to our hurricane crisis here in ** to help others, with sooo many still in need with all the fallen trees. It took 2 weeks to get which I understand due to high demand. The first time I used it had issues with chain lock catching. There are plenty of chain saw professionals here is the south that confirmed this is a tool error. I reached out to ******, and they said for this service, I would have to work directly with the company. I called, they took all the information and told me I would get a call back from product specialists that day. Nothing. Called the next day they said the same thing. Nothing. Then the following day they emailed me, I replied and then in the middle of the night the next day get a reply of them telling me their support is based in ***** and it takes time for them to get back, of course asking if I installed my chain incorrectly, which I already addressed with their agents multiple times and in the amazon report sent to them. The Chain was installed correctly it was a tool error. At first I wanted them to simple just replace the tool but now I want a refund as they are not trustworthy and unreliable. Which right now we need reliable tools and service to help the people here in **. Stay away from this company, they do not care about the hurricane that hit us here and that is clear on how they are dealing with my case and time they are giving it. I mentioned multiple times I need quick support to get things going again on clean up here. They ignored all of those requests and done the opposite. Now I am either forced to go to my bank or have Amazon take actions on them. BUYER AWARE: DO NOT BUY ANYTHING FROM THEM!

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We tried to use this generator during hurricane ******. It was not working. We called the company immediately to resolve. The promised a tech would call back. We called and left messages 3 times with no response. So, we were left without power.

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Bilt Hard generator about 2 years, it has a very small built in compartment for the Battery, I bought it from Amazon, the battery went dead. I tried to fine a replacement on Amazon. Nothing would come up. So I contacted Bilt Hard. They said they did not have the replacement. And gave me a Skew and order number. I went to ****** and ordered it. It came and was way to large. (motorcycle battery). I contacted Amazon to send it back and they contacted the manufacturer. They told me I would have to pay for the shipping and a 15% restock fee. the shipping is $12! So would get around $9 back. I emailed Bilt Hard and now they are ignoring me.

Bilt Hard is NOT a BBB Accredited Business.

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