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Business Profile

Express Shipping Services

ECMS Express Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Express Shipping Services.

Complaints

Customer Complaints Summary

  • 72 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an order through GOAT for **** on November 12, 2022 and they used ECMS Shipping. The tracking number is ***************** Normally I receive the company packages pretty soon for some reason it was taking extremely long. So I continued to track my package and now it has been on the same on the same date for more than a week now. I've tried calling them but they never answer the phone, I wrote a complaint to the company two times and they only answered one not stating where my package is or when it would be delivered. Truthfully I deserve to know where my package is it's been almost a month since I first ordered my package. I would like to receive my package now so I will never have to use this company again.

    Business Response

    Date: 01/19/2023

    Business Response /* (1000, 8, 2022/12/28) */*Dear customer,**According to FedEx,your your package was successfully delivered on Dec 6. Please let us know if you have any questions. Sorry for the inconvenience and happy holiday.***Best regards,*********

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some shoes from ************** coming for them as well) on 11/12/2022 and I got a shipping confirmation but nothing else then I saw something that said flight arrival/departure and then it went dead silent so now I'm not able to contact them because they don't answer the phone and they send emails that aren't helpful in any find of way so I had to call my bank and try to get them to cancel the charge because I basically got scammed out of almost **** and still not getting answers from **** or **** Shipping and the tracking number they gave me for ***** says that they haven't received the package but has been waiting on it since 11/18/2022

    Business Response

    Date: 12/20/2022

    Business Response /* (1000, 5, 2022/12/08) */
    Dear customer,

    According to *****, your package was successfully delivered on December 8. Please let us know if you have any questions.

    Best regards,

    *******

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a pair of Sneakers from GOAT on 11/13/2022 under Tracking number #***************** it has been sitting in Customs since 11/22/2022 with no contact or details i have tried to call customer service no response or email it seems as no one is working or this company is not legit. I want my delivery or I want a refund ASAP.

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 5, 2022/12/06) */
    Dear customer,

    Thank you for choosing ECMS Express Group.We apologize for any trouble this has caused.There was a flight delay due to the Thanksginving holiday season. According to ****,your package was successfully delivered on December 3 and we hope you are satisfied with your package.Please let us know if you have any more question and we will also solve the problem internally to improve efficiency.

    best regards,

    ******* ****

ECMS Express Inc. is NOT a BBB Accredited Business.

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