Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently purchased a computer from CyberPowerPC on November 8th and it said the order was successfully received and all of my inserted information was validated. What's strange is that the next evening I get an email saying due to "Security Reasons" the order was cancelled. What's even more strange is that when I contact customer service via phone, I get told that the only way to purchase the PC is through a wired money transfer. I ask about what said security reasons are and they refuse to give me any answer. They also refuse to let me speak with anyone with higher authority.
  
  I also decided to email ************************** for additional support, hoping for a better response and the following after asking what said security issues were:
  
  "We're hired a third party security company. We don't have detail info. Thanks"
  
  The use of ******** ******* and sentence structure is also very *********** When I joined the official CyberPowerPC discord, I was banned for "conspiracy" after suspecting the wiring of a scam.

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/11/21) */
  We utilize a third-party web security company that specializes in identifying potential high-risk purchases. We scan all of our online orders and it seems they flagged the customer's order as a high-risk customer. Possibly to either the customer's address, card entered or the IP being in a high-risk location, therefore the sales manager made the decision to not authorize this order and not to sell a PC to the customer. The decision to cancel the order and not process the order with the card information provided by the customer was a decision by sales management. The sales manager did provide the customer with an option of alternate payment to make the purchase, but that choice was declined.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went online to buy a computer. From CyberPowerPC.com Status for SO# XXXXXXXX after selecting what i want on check out. Um, they have all these things for fraud. Saying they're gonna turn you into the *** and all that. ****. And. There's nothing wrong with my card and they won't process my card saying that I have the wrong billing address. It's not even true I have the right billing address. and want me to send my ** to ****** who I am. And that's basically. Business identity theft, also known as corporate identity theft. Then they said that we gonna cancel my order. We can't complete the process. There's nothing wrong with my card, and it didn't even show a transaction or pending transaction because they never run my card. Can you please post this complaint on the front page of their website? I have emails if. That helps.

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 5, 2022/11/15) */
  CyberPowerPC requires that the addresses on order match the address on the credit card. Since the customer could not pass **** stage and also did not proceed with the alternative option, the order was canceled. The customer is free to purchase from another company that may have less strict safety protocols. Sorry, this did not work out.
  
  
  Consumer Response /* (3000, 7, 2022/11/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This company is doing the same thing it did before. If you go to any legitimate website. And you enter the wrong information. On checkout, you're not going to be able to buy it. This company has got it ***** ******* And they sent an e-mail right after you buy it. Saying that there's something wrong with your e-mail address. Any legitimate company is not gonna do that. Because you're just not gonna be able to, even finish the Process checkout. There's no pending transaction. Nothing because they never charge my card. And if there was something wrong with my card, my credit card company would call me. Or text me. Which they did not. It's like a fake website, You gotta buy something and it's not real and then they want you to send your personal information. I would look into their merchant account and they probably have their automatic payment turned off where they want it manual. I've dealt with companies that rip people off like this. They rather go out of business or they get sued. And these days you don't know if somebody's selling your information on the black market or what?
  
  This part is a copy and paste off my e-mail
  *********** Dear ************ customer your order has been placed on hold because the billing address doesn't match the information provided by your card issuer (your BANK). please check to make sure card issuer has the correct address, If the address is correct then we can go verify this with second option.
  
  SECOND OPTION
  We can verify this another way by attach/reply to this email with a picture of your photo ID and credit/debit card that you used to purchase. We just need to match both names on the cards and to see the last 4 digits on the card. you may block out the rest for safety reasons. We want to ensure this is not a credit card fraud and is authorized by the card holder.
  
  
  Business Response /* (4000, 9, 2022/11/21) */
  The customer is not happy with our purchasing process and that is totally fine. He can go purchase from another company of his choice. Good luck to him and his future PC purchase.
  
  
  Consumer Response /* (4200, 11, 2022/11/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  to future Cyberpowerpc.com customers, my personal experience after selecting everything and all the options that i want. At check out, they have a bunch of things up for like we're gonna turn you into the *** for credit card fraud and all this stuff. if that's not "abnormal" i don't know what is. Everything seems to be normal, you know buy it and then they send me an e-mail. For confirmation. and then they send me this e-mail. 10/31/2022: Dear Cyberpowerpc customer your order has been placed on hold because the billing address doesn't match the information provided by your card issuer (your BANK). please check to make sure card issuer has the correct address, If the address is correct then we can go verify this with second option.
  SECOND OPTION
  We can verify this another way by attach/reply to this email with a picture of your photo ID and credit/debit card that you used to purchase. We just need to match both names on the cards and to see the last 4 digits on the card. you may block out the rest for safety reasons. We want to ensure this is not a credit card fraud and is authorized by the card holder.
  Me the customer, any legitimate website will not do this at all. The billing address I gave them was correct. If there's anything wrong on any purchase. Your credit card company will call you or text you to verify what's going on. So I called the company. They did not wanna run my card. Refused. And wanted me to send my personal information. Like a picture of my ID, and card. Say what?? That is a violation of merchant policy. Card Processing Network Policies. In most instances, merchants are not allowed to require an ID for credit card purchases. They can ask for your ID, but they cannot refuse to accept your credit card if you don't show your ID, as long as your credit card is signed. Here's what each of the major processing networks says about ID requirements. **** Merchants can ask for an ID, but cannot require it as a condition of purchase if the credit card is signed. However, if the credit card is not signed, the merchant can ask you to show a government-issued ID and sign your credit card on the spot or provide a different signed card. Why You Don't Want to Show Your ID. If you send a selfie to scammers, they will be able to create accounts in your name for example, on cryptocurrency exchanges with a view to using them to launder money

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people refuse to help people when their parts go bad just out of warranty. they say the parts are new but when you look them up the parts warranty says it should be at least 2 or 3 year warranty. I contacted them to see if maybe they can direct me on where to buy a new card or a coupon so i can give them a return business since they sold me a bad part. They refused and kept denying these parts were used. It's obvious that the parts were used and they sell them as if they're new. Never buying from this company ever again.

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/08) */
  The customer may review the warranty again at ***************************************************XXXXXXXXXXXX
  
  Warranty Coverage - Company warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of three years for labor and one year for parts from the date of the original invoice from Company. Except in the case of Notebooks, which carry a one year labor and one year parts from the date of the original invoice from Company. Company shall have the sole discretion in determining whether Product is covered under the warranty for labor and/or warranty for parts. Should the Product(s) supplied by Company prove defective by reason of improper workmanship or material as reasonably determined by Company, Company agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges. Company shall not be responsible for any software or data installed on the Product originally supplied by Company. This warranty does not cover software, external devices, accessories or other parts added to a Company system after the system is shipped from Company, or accessories or parts that are not installed in the Company factory. Monitors, keyboards, and mice that are included on Company's standard price list are covered under this warranty; all other monitors, keyboards, and mice are not covered. Any part that is repaired or replaced under this warranty will, itself, be warranted only for the remainder of the warranty period of the original product being repaired or replaced.
  
  The parts have a one-year warranty. Since the computer is more than 2 years old, the parts are out of warranty.
  
  
  Consumer Response /* (3000, 7, 2022/11/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The companies refusal to help a problem caused by themselves or honor the warranty of the parts provided and saying that I made an excessive demand for them to do right and replace the bad part. This company needs to learn how to treat their customers.
  
  
  Business Response /* (4000, 9, 2022/11/17) */
  If a part would have failed within the warranty period, the customer could have obtained an RMA for service or part replacement. However, since the system is over 2 years old and out of the warranty period, we cannot provide assistance with replacing the part. The customer will need to purchase another part on his own due to being outside the warranty.

• Initial Complaint

  Date:10/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2021 I purchased a computer from CyberPowerPC including an extended warranty. In July 2022, we'll within the one year standard warranty, the graphics card died. I contacted them and sent in the card for repair. They told me the card was backordered and it would be 3-7 weeks before I got a new card. They changed it to 10 weeks a couple weeks later and offered a lesser quality replacement card at that time. It has now been nearly 12 weeks where my computer has been unusable and they don't even an ETA on when a card will arrive. I have been continuously emailing and they have now stopped responding.
  
  For additional information I sent my graphic card in and was instructed to label it with RMA# XXXXXX
  
  I also use this machine for work and since it's been down I've had to resort to other less then exemplary solution in order to continue working.

  Business Response

  Date: 11/23/2022

  Business Response /* (1000, 5, 2022/11/04) */
  The customer tested another video card in his system and found he still has the same issue and is actually shipping in his PC now to CyberPowerPC. We currently await the arrival of the system. Sorry for any inconvenience this may have caused.
  
  
  Consumer Response /* (3000, 7, 2022/11/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  There is still a lot of issues with this. I did just send in my PC to be repaired and it arrived today 11/8/22. However, I've received an email from cyberpower support saying that the graphics card that I agreed to change out for my original one is not longer available and once again cyberpower is trying to give me a lower quality graphic cards. I also had to inform the person contacting me about the graphic card that my PC was sent in and they are supposed to installing the graphic card into the system while they are fixing my PC. I am not sure how they are going to do this when they can't seem to get a graphic card for my system. This has now been a 15 week ordeal with no sign of it being fixed.
  
  
  Business Response /* (4000, 9, 2022/11/14) */
  The computer was serviced and shipped back to the customer on 11/11/22. We thank the customer for his patience during the RMA process.
  
  
  Consumer Response /* (4200, 11, 2022/11/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello,
  
  I received my PC from UPS on 11/18. However, after opening the box I was disappointed to see that my PC was shipped back to me without a graphics card in. I have an email, which I will attach, from Cyberpower saying that my PC was fixed and that they "replaced the graphics card" in the repair and are sending me functioning PC. Although as I stated above the PC did not get returned with a Graphics card installed. It will be 16 weeks on Nov 29 that my PC has been unusable. At this point in time I request that Cyberpower refund me full purchasing price for the PC as well as all the shipping cost I have accrued do to there lack of customer services.
  
  Not only did I get lied to about a GPU being installed, I was once again offered a far lower performing GPU in place of the one that I purchased.
  
  I did return the GPU that I bought from BestBuy once I found out that my computer was supposed to return with a GPU installed. I have no way of knowing if they even completed the repair on my system. Based on the placement of the Wi-Fi antennas that I added to the inside of the system before shipping the PC to them to be repaired, it is clear that the parts them claim to be replaced were not as one would have to remove the Wi-Fi antennas to compute the repair.
  
  I am attaching pictures of the PC as it was shipped to me, as well as a screen shot of the email, and a scan of the repair ticket that came with the PC.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a computer in Feb 2022 from cyber power. It has been sent back 2 times for repair. Now it is not working again so this will be 3 times. They refuse to refund money or give new computer. This is 3rd time on a $3500 product. 3 times is considered lemon law. Something needs to be done. I will also get a lawyer if I have too. Companys do not care about people anymore.I uploaded the computer info so they can give you the exact details
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/31) */
  We are unable to verify any account with the information provided to us. However, we can state that a refund would not be an option for a purchase that is beyond the 30 days return period. After 45 days all sales are final. If the customer is still experiencing an issue, we would suggest returning the PC for additional service so that the system can be reviewed for the issue being reported.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a computer in April and it started crashing in June (suspiciously right outside the refund window). After trying to work with IT and attempting random suggestions for fixes from CyberPower, here we are in October after 28 emails and its still malfunctioning. Yesterday I called support and asked to transfer a manager, they gave me ******* (a Senior Lead Tech) who completely refused to work with me in any way. He told me "I was welcome to Re route the hardware myself or send it in". I did not want to send the computer back as it means I would be without a computer, which I use for income, for an undisclosed amount of time. Then I was told I was going to have to pay for shipping and shipping materials so Cyberpower could fix their mistake. after speaking with several employees one offered a shipping label, but i still had to pay 41 dollars for shipping materials. Their senior lead tech Refused to send different parts, he refused to discount me for my inconvenience, he failed to offer to send me the exact same PC in the meantime so I wouldn't be without the 3000 dollars machine I paid for. When I was dissatisfied with how he was handling the situation I asked to speak with his manager and he told me no. I asked for his managers name and he declined to provide it and told me it was "unnecessary". At this point I can't trust the product or the service, so I asked for a refund... He refuses to let me refund. Even if they did allow the refund they are asking a 15% restocking fee which is over $400. I am being forced to send my computer back on my dime with no guarantee of a fix, no idea when I will receive my computer again, and now I have a disgruntled employee in possession of all my personal data. I would really like a full and complete refund from the company since they sent me a faulty product and now I know I can not rely on their customer service..
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/27) */
  The customer has an original invoice date of 4/18/22. Refunds must be obtained within 30 days; after 45 days all sales are final. The customer is unfortunately outside of the refund period and CyberPowerPC will not grant a refund. If the customer disposed of the original packaging material, then that is unfortunate and the customer would have to find alternative packaging material on his/her own. The customer does have a warranty on the PC and the computer is currently at CyberPowerPC for warranty service. Upon completion of all testing and replacing any parts that need to be replaced, the computer will ship back to the customer and we will email him with a shipment notification.
  
  
  Consumer Response /* (3000, 7, 2022/10/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I purchased a 3000 dollar computer from your company and within roughly 60 days your parts started to fail. After an unprofessional exchange with the IT team on the phone, I can no longer trust the product or the customer service. We are in October discussing a refund, because your IT team recommended a bunch of at-home fixes that i attempted and none of them worked. Had I know this issue was unfixable unless I return the product and go another several weeks losing income, i would of asked for a refund then. Please just do the right thing and refund my money and waive the restocking fee. Your company promised a working computer for my money and that was not met, the refund policy is there to protect you from scams not abuse customers when you failed to deliver your portion of the transaction. Refund policies should be flexible for unique scenarios like this.
  
  
  Business Response /* (4000, 9, 2022/11/02) */
  We do apologize that we could not provide a refund. However, the computer completed service and has been returned to the customer. The computer shipped out on 10/31/22. We thank the customer for his patience during the RMA process.
  
  
  Consumer Response /* (2000, 11, 2022/11/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  While I did not get a refund, CyberPower did get my computer back to me much faster than I expected. They tested it once I shipped it back to them and both the Graphics card and the RAM failed there tests. They replaced those and returned it. I don't know if the issues are truly fixed quite yet, but if it is. I am satisfied .

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a prebuilt on 9/28 it arrived on 10/8/2022. On 10/11/22 I start telling tech support my monitor display keeps turning off after about ** mins the computer was just turned on. I finally speak to another tech and he gave me instructions on how to update the graphic drivers and also told me to make sure the graphic's card is completely inserted (in case it became loose during shipping). When I began a day or two later to try and update the graphics drivers the computer only kept the display on for about *** mins before shutting off, this time frame was not enough time to update drivers. Earlier I had spoken to****** a tech manager who refused to escalate my issue any further, when I called another time the tech rep then was kind enough to give me the email address where I can dispute the issue. My issue is I want to return the PC but not be penalized with a *** shipping fee, this is not buyer's remorse but simply that they sent me a defective ** or *** banged it up during shipping.... how is it fair to expect the customer to cover the shipping back to the ************* I have lost total confidence in this co for unfair policies and in the tech manager ******* who is not empathetic or caring about customer issues. I should not be penalized with a return shipping fee of *** for a defective PC noticed soon after arriving.

  Business Response

  Date: 12/01/2022

  Business Response /* (1000, 5, 2022/10/25) */
  We apologize for any inconvenience. We do not cover return shipping on returns as stated in our return policy. If the customer has an issue with the PC, we would be happy to assist and provide service as necessary to address the hardware-related issue. However, if a refund is requested, shipping is not covered by CyberPowerPC.
  
  Return & Refund Policy - No return of merchandise will be accepted without first securing a Return Merchandise Authorization ("RMA") number provided by Company. Buyer must submit evidence of purchase date, Company invoice number, description of goods including serial and model numbers, reason for return, exchange, or refund, and RMA number. At its sole discretion, Company may accept or deny Buyer's claim for return, exchange, or damages. If accepted and if the goods have not been used and are in a resalable condition, Company shall provide a refund within 30 days on new notebook and desktop computer systems; returns after the 31st day will be subject to a fifteen percent (15%) restocking fee. No refund, credit, or exchange is allowed after 45 days from the date of the invoice on all notebook and desktop computer systems, and part purchases. Opened software, promotional items, game vouchers, services, care options, and engraved products are not eligible for refund and may not be returned. (Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken, downloaded, and/or activated.) All products returned must have the RMA number prominently displayed on the shipping label with return freight prepaid by Buyer, and must include all original packaging, materials, manuals, and copy of invoice. All products returned must be securely packed and delivered to Company in an undamaged condition. All shipping and handling charges are non-refundable. Company may refuse or reject returned merchandise for failure to follow the conditions set forth herein.
  
  
  Consumer Response /* (3000, 7, 2022/11/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not agree with their response because they sent me a defective product. As a company they should take responsibility, this is not a buyers remorse situation. Cyberpower's response only further proves how out of touch they are with customers and will only lead to a short lived existence in the market place.
  
  
  Business Response /* (4000, 11, 2022/11/14) */
  We apologize, but our response remains the same. We do not cover return shipping on returns as stated in our return policy which was accepted at the time of purchase.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally in contact with someone about my a hardware issue. I have a 1 year with them and I'm still within the year. they said that I can do the warranty replacement for a new GPU. They have decided not to respond back to me for over a a couple weeks after I said I would love to do the warranty replacement for a part in my computer. I have the emails to show proof of any needs or issues. I then submitted another request to speak to someone and resolve my issue and haven't received anything besides a "how was the customer service experience" review.
  They're currently scamming me out of my money. I would really appreciate if someone was to assist me please and thank you.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/25) */
  We apologize for any inconvenience. No one is scamming the customer. The customer did not receive an email reply from his agent for a week but did not attempt to call our office in regards to his concern about not receiving a reply. The agent that was helping the customer had a medical issue and ended up having to take time off. The agent has returned to work and responded to the customer today with RMA information for video card replacement.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a computer from them. My *** was damaged. I sent it to them as it was in warranty. I sent it to them and paid **** They sent it back, when I brought it to a computer shop to get it repaired the *** was still damaged. This was a brand new ***** ***** I called them and told them they sent me back the same **** and it was still broken. They are now saying it's out of warranty and won't help me. So, I'm out of the money for the *** and I'm now out of the *** for the shipping I had to pay. I have spent ****** with them in the last 3 years alone. This is
  Ridiculous. I'm looking for a refund or for my *** to be repaired.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/26) */
  The customer's warranty was ending on 9/23/22. The customer ended up shipping up his video card for replacement before the warranty expires and we received it on 8/15/22. On 8/26/22, the replacement was shipped to the customer. Again, the warranty expires 9/23/22. On 10/19/22, already out of warranty, the customer contacts us and tells us he has the same problem. We informed the customer he should have contacted us immediately while he was under warranty. Now that he is outside of the warranty period, we cannot assist with another replacement or service. A replacement part does not renew the warranty period. We apologize for any inconvenience.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my desktop on 3/7/22 and had 2 day shipping. I only got to play on the PC for about two weeks and then the power supply exploded while it was booting up one morning. Sounded like a gunshot. Sent it in for repair under warranty, 4/11/22 and it was received 4/22/22 and "repaired"
  I got it back all busted up. Screws stripped, some even broken off, the bottom of the stand even broken. Customer support asked me if they could send screws and said it was just cosmetic damage so no point sending it in. I was FURIOUS and explained that the box it came back in was not damaged at all so clearly someone damaged the pc and sent it that way. Battled with them via email and they wanted me to send it to fix, which I was not having since they broke it. Now it's blown up AGAIN and I was told I would be getting a shipping label via email. Still waiting for the label. I will be calling them today.
  
  Overall, the customer service is just awful. They have given me a broken PC from the very start. They need to just end up giving me a brand new PC since mine clearly has a faulty problem and was damaged by them.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Unfortunately, we do not replace PC's. However, we do diagnose the issue and replace the component(s) that has an issue. We are still waiting for the customer to ship the PC back to us. We look forward to receiving the computer so we may address the reported problem.