Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11/2025 I ordered a computer from CyberPower for $1582.09. This price was heavily discounted at the time due to deals that were going on.When I went to purchase it I received a pop up saying that they prefer to ship to the billing address on file with your credit card company. That if I preferred for it to be shipped to an address other than my billing address, please continue to submit the order and a sales *** would be in touch to provide alternatives. I did in fact have different addresses between my shipping and billing because my apartment doesn't allow delivery of packages (they use a delivery service). Since it said they prefer it but to go ahead and continue, that someone would reach out and work with me I did what they said and continued with the order.The following day I received an e-mail saying that the addresses have to match if I'm using a debit/credit card and that my only recourse is to cancel and re-order using ****** or Affirm. I inquired in the e-mail if I did this would I get to keep the same price and the response I got did not answer this question at all, just restating I would have to cancel.I called the company to find out and spoke to a "sales manager" and was told that they wouldn't honor the price, that when I reordered I would have to pay whatever the price is now. I asked if there was anything they could do to help and was told no and when asked to escalate I was told there was no one to escalate to. All of this was explained incredibly rudely btw.If they do not allow the addresses to be different when using a card, why does the pop up say they prefer not to but to go ahead and continue with the order? If it's known they won't do it, why does the warning not say you have to use another means, instead of having the person order, then cancel and reorder. Now to get the same PC it will cost me alot more, I followed their directions and placed the order and now they won't even honor the original price.

  Business Response

  Date: 03/17/2025

  We understand your concerns regarding the shipping address policy, and we apologize for any confusion during your ordering process. At CyberPowerPC, our policy is to ship orders only to the billing address on file with the credit card provider. This is a security measure we have implemented to protect our customers and prevent fraudulent transactions.
  
  While we strive to make the ordering process as smooth as possible, our system is designed to prioritize security by requiring the billing and shipping addresses to match. We do understand that this may not be ideal for every customer, but it is a policy we adhere to in order to ensure the safety of all transactions.
  
  Regarding the price discrepancy, we regret that we cannot honor the original price after the cancellation and reordering process. Our promotional prices are subject to change, and once an order is canceled, the current price at the time of reorder applies. Unfortunately, we are unable to make exceptions in this regard.
  
  We apologize for any inconvenience this has caused, and we understand if this policy does not align with your needs. If you decide that you would prefer a different arrangement, we certainly respect your choice to consider other sellers.

  Business Response

  Date: 03/17/2025

  We understand your concerns regarding the shipping address policy, and we apologize for any confusion during your ordering process. At CyberPowerPC, our policy is to ship orders only to the billing address on file with the credit card provider. This is a security measure we have implemented to protect our customers and prevent fraudulent transactions.
  
  While we strive to make the ordering process as smooth as possible, our system is designed to prioritize security by requiring the billing and shipping addresses to match. We do understand that this may not be ideal for every customer, but it is a policy we adhere to in order to ensure the safety of all transactions.
  
  Regarding the price discrepancy, we regret that we cannot honor the original price after the cancellation and reordering process. Our promotional prices are subject to change, and once an order is canceled, the current price at the time of reorder applies. Unfortunately, we are unable to make exceptions in this regard.
  
  We apologize for any inconvenience this has caused, and we understand if this policy does not align with your needs. If you decide that you would prefer a different arrangement, we certainly respect your choice to consider other sellers.

  Business Response

  Date: 03/17/2025

  We understand your concerns regarding the shipping address policy, and we apologize for any confusion during your ordering process. At CyberPowerPC, our policy is to ship orders only to the billing address on file with the credit card provider. This is a security measure we have implemented to protect our customers and prevent fraudulent transactions.
  
  While we strive to make the ordering process as smooth as possible, our system is designed to prioritize security by requiring the billing and shipping addresses to match. We do understand that this may not be ideal for every customer, but it is a policy we adhere to in order to ensure the safety of all transactions.
  
  Regarding the price discrepancy, we regret that we cannot honor the original price after the cancellation and reordering process. Our promotional prices are subject to change, and once an order is canceled, the current price at the time of reorder applies. Unfortunately, we are unable to make exceptions in this regard.
  
  We apologize for any inconvenience this has caused, and we understand if this policy does not align with your needs. If you decide that you would prefer a different arrangement, we certainly respect your choice to consider other sellers.

• Initial Complaint

  Date:03/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a computer through ************************** Paid for rushed build and 3 day shipping. The computer was built and shipped on the corrrect day, expecting to arrive on 02/17. It had still not arrived by 02/20. I contacted ********** about the delay, where they stated they would put in an investigation with **** The investigation was not entered until 03/06, where it was then closed citing not enough information from the sender on 03/10.I had the investigation reopened after providing additional information. It was then closed on 03/11 stating that the package could not be found.I then contacted CyberPowerPC about having a replacement sent since the original never arrived.They stated that they were still investigating even though the investigation is shown as closed per *** and refused to offer a replacement or even a refund/cancellation.Reported them to the *** and now BBB to help get an order cancelled.I have also contacted ******, the company who I am financing from.

  Business Response

  Date: 03/13/2025

  We would like to provide an update regarding the ongoing situation with our customer. Although there is currently an investigation in process with **** the customer has opted not to wait for the conclusion of the investigation. In light of this, CyberPowerPC has decided to proceed with processing a refund to the customer to resolve the matter promptly.

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  H6BBJE2M ************ has denied me a shipping label even though I paid for shipping coverage warranty. This pc with extra warranty and shipping cost nearly ***** dollars and its been two months since purchase.

  Business Response

  Date: 03/13/2025

  We would like to clarify the situation:
  
  The customer did purchase a PC with additional shipping coverage. However, upon review, we found that the customer did not include the necessary cables with the power supply during the return process.
  
  As the missing cables were a result of the customer's oversight, ********************** was unable to cover the additional shipping costs for sending replacement cables. 
  
  On 3/11/25, to resolve this matter, CyberPowerPC shipped a replacement power supply to the customer. However, as the customer did not include the cables with the original unit, we did not provide new cables with the replacement. The customer will need to use the cables from the original power supply they received.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a CyberPower CST1500SUC *** because it was advertised as suitable for desktop computers, featuring sine wave output and active PFC compatibility. The unit failed within the warranty period, but CyberPowers support misled me about its specifications and attempted to upsell me on a more expensive model instead of honoring the warranty. Despite my repeated attempts to clarify the issue, CyberPower insisted my unit lacked sine wave output and active PFC, contradicting their own product listing. Their misleading responses confused me to the point that I was unable to immediately challenge their claims. Before I could fully research and respond, CyberPower closed my case due to inactivity, effectively forcing me to abandon my warranty claim. -----KEY ISSUES 1. False advertising CyberPower explicitly marketed the CST1500SUC as having sine wave output and active PFC but later denied these features.2. Deceptive support Instead of acknowledging their mistake, they continued to mislead me and delayed my warranty claim.3. Unfair warranty practices They require customers to pay return shipping (~$75+) for a defective unit, with no assurance the claim will be honored.4. Bad-faith engagement Their misleading responses made me second-guess my claim, and before I could fully challenge them, they closed my case. -----REQUESTED RESOLUTION I request that CyberPower:1. Honor my warranty without requiring me to pay return shipping.2. Acknowledge their misleading statements about CST1500SUCs advertised features.3. Clarify whether this was an error or false advertising.4. Improve their warranty process to prevent deceptive practices. -----CyberPowers repeated misinformation and refusal to acknowledge their own product specifications have left me frustrated and distrustful of their brand. I am filing this complaint to hold them accountable for misleading business practices.

  Business Response

  Date: 03/11/2025

  We respectfully request the removal of this complaint from our BBB profile. Based on the customer's attachments, it is clear that they contacted **********, the manufacturer of *** units. We are CyberPowerPC, a separate company that specializes in computers, and we do not produce or sell *** units. Therefore, this complaint pertains to the wrong company. 

  Customer Answer

  Date: 03/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and acknowledge that this complaint is directed toward a different corporate entity.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First week I got the *** the heatsink seemed to be randomly turning off and no. I contacted support and we did an *** for the part. Easy and fast. Almost a year later. My PC turns off and on if I leave it idle. I get told to check some settings in which I do and then i get left on hold for about a week or so. Within that week i keep putting in request for help on the issue. No one reaches out. The same employee reaches out to me requesting for me to open my PC and make sure nothing is loose on the *** At that point i felt like i was getting more generic answers than people actually trying to look into the problem.

  Business Response

  Date: 02/19/2025

  Unfortunately, support emailed the customer on 1/23/25, and didn't get a response to the email from the customer. We can still help and provide warranty service. The customer should contact us immediately at ************ to request an *** for warranty service so that he may ship in his pc to be serviced by us.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have an email receipt confirming that I responded as best as I could. I stopped replying when I noticed minimal effort in troubleshooting on their part. Today I finally received another email about my current issue AFTER submitting a BBB complaint.

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It seems like there was some confusion about email addresses and my response never went through so Im resubmitting my complaint since my pc still doesnt work and hasnt since January. And by work I mean run any video games. In January only some games crashed but since November all games crash and I cant use my gaming pc for games. All attempts made by cyberpower to fix the pc have failed which includes taking it to their repair shop twice replacing the *** and having me troubleshoot. The original email used was ************************** I apologise for sending a second complaint but I dont want to be left with a $1,300 rock.

  Business Response

  Date: 02/14/2025

  This was already a previous BBB complaint: BBB Complaint Case# ********
  This was our response last time: The computer in question was purchased from Best Buy, not directly from CyberPowerPC. As we were not the seller of the product, we are unable to process any refunds.
  
  However, we are happy to assist with warranty service for the unit you purchased, in accordance with the terms of our warranty policy.
  This complaint should be closed as it is a duplicate complaint.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22907546
  
  I am rejecting this response because:

  best buy says that I need to get a refund from cyberpower. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/24/2025

  As stated previously, the computer was purchased from Best Buy, not directly from us, and refunds must be handled by the retailer, not CyberPowerPC.
  
  We are happy to assist with warranty service on the product, and weve already replaced several components to address the customers concerns. However, any refund requests need to be addressed through Best Buy as per their return policy.
  
  We respectfully request that this complaint be closed, as it is outside of our control.
  
  As mentioned, this was also already a previously closed complaint: case# ********

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22907546
  
  I am rejecting this response because:

  as stated previously best buy refused to give a refund and said it is cyber powers responsibility. I would love to have my current pc fixed but cyber power hasnt succeeded even once. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address the unresolved issue with my recently purchased CyberPowerPC, which exhibited a BIOS error upon use, rendering it inoperable. Best Buy, the retailer, directed me to contact CyberPowerPC directly, citing a manufacturing defect. Despite this, CyberPowerPC has insisted I cover shipping costs for inspection, which is unacceptable given the product arrived defective.The technicians dismissive response and refusal to provide viable solutions further compounded the issue. As this is a clear case of a manufacturing defect under warranty, I expect CyberPowerPC to assume full responsibility without imposing additional costs.Given the lack of resolution, I hereby request an immediate return of the ** for a full refund. Please confirm next steps promptly to rectify this matter.

  Business Response

  Date: 02/14/2025

  Please note that CyberPowerPC was not the direct seller of your computer. Refunds must be requested through the original seller, as CyberPowerPC is only responsible for warranty services. All refunds are processed by the seller who received the payment.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22900570
  
  I am rejecting this response because: it was a non response. They have gaslit me this entire time. I purchased their ** over $2000 and it does not work. There is a CPU issue which their tech person acknowledged. I purchased this through ******** and they said the warranty is with the manufacturer and I needed to contact them directly. I do have my receipt. Best Buy and CyberPowerPC knowingly sold a defective item and now they're gaslighting me and refuse to fix the issue. This is fraud! CyberPowerPC is fraudulent company knowingly selling a non-working defective item and washing their hands of it. I thought BBB was to protect consumers but apparently BBB is on the side of the billion dollar corporation. I either want the ** repaired and in working condition or I want my money back. Do not allow the company to defraud someone of over $2000. These companies have zero ethics. It's disgusting that BBB perpetuates the fraud.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/27/2025

  We apologize but, no one has refused to service the computer. The customer requested a refund, and we informed them that, as we are not the seller, CyberPowerPC is unable to process refunds. In our last email to the customer in early February, we clarified that we can provide warranty service on the computer and requested additional information to issue an ***. Once the *** is provided, the customer will need to ship the computer to CyberPowerPC for service. We kindly ask the customer to contact us to register the computer and provide the necessary details, so we can give them instructions on how to ship the computer to us for warranty service.

  Customer Answer

  Date: 03/02/2025

   
  Complaint: 22900570
  
  I am rejecting this response because: It's a lie. It is false. If they will take the computer back and fix the defective product they sold me. then THEY need to provide shipping instructions and pay for shipping. I should not have to pay to fix a defective product that they knowingly sold. THEY KNEW IT WAS DEFECTIVE WHEN THEY SOLD IT TO ME. i HAVE REQUESTED TO RETURN AND FIX OR REFUND AND THEY SAID I WOULD HAVE TO PAY TO SEND IT TO THEM AND MAYBE JUST MAYBE THEY WOULD FIX IT. Their statement is false and it is a lie. If they were an upstanding business they would fix their defective computer at 100% of their cost or refund the computer. CyberPowerPC is a fraudulent company. Please do not let them steel $2000 from me!! I am still paying on this PC and I can't even use it because they sold me a defective computer!!! 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/03/2025

  We acknowledge the customer's frustration, but we would like to reiterate that CyberPowerPC is not the original seller of the computer, and as a manufacturer, we are responsible for providing warranty service, not issuing refunds. We have communicated to the customer that we are able to provide warranty service for the reported issues and that the customer can return the computer to us for repairs.

  We have informed the customer that they will need to cover the cost of shipping the computer back to CyberPowerPC for warranty service. Once the computer is returned, we will assess the reported issues and proceed with necessary repairs.

  From our warranty Page: ***************************************************************************************************
  To Request Warranty - You must call within the applicable warranty period. Refer to the telephone number in the warranty materials shipped with your product, or call Company at **************. Should your warranty be approved and verified, Company will issue a Return Merchandise Authorization (RMA) number, which is valid for fifteen (15) days. Product that is not defective will be returned to the sender with C.O.D. freight charges collect. You must ship the product shipping charges prepaid, and insure the shipment or accept the risk of loss or damage during shipment. Company will ship the repaired or replacement products to you freight prepaid if you use an address in the **** (excluding *********** and **** possessions). CyberPowerPC does not ship or cover the cost of shipping for serviced PCs in or out of the ****

  CyberPowerPC is not a fraudulent company, and we take our commitment to customer satisfaction seriously. We have been transparent with the customer throughout the process and are prepared to address the reported issues within the scope of our warranty policy.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22900570
  
  I am rejecting this response because it is false information. This ** was sold knowingly non-functioning condition. They refuse to pay for shipping to return the ** to be repaired. They refuse to provide a full refund for selling non-functioning product. I get it that they are a giant corporation who has no ethics and regularly steals from poor people. However, just once I would like to see a company who takes responsibility for selling faulty non-working equipment. It's very disappointing that BBB is to protect the giant corporations and not the consumer.  I feel that both CyberPowerPc and BBB are frauds and in together to steal money from poor people. CyberPowerPC is a highly unethical corporation and a fraud. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I purchased a refurbished computer from your company back in middle of December around the 15th, this computer has issues and no longer powers on.I attempted to contact your tech supports today and 1 had to leave in the middle of the support session and the other one disconnected the line and never got back with me. Very unprofessional. I was told that I have to ship it back to you guys for you to warranty it and fix it, including ME PAYING THE SHIPPING. Ive had this computer for not even 2 months and its already broken down - is this what you want to be represented as; the company that screws people over and sells faulty equipment? I want my shipping cost to be covered and this computer returned now. NO CALL BACK AND I FOLLOWED UP WITH ****** THE **** 2X VIA EMAIL?? I HAD TO CALL IN TO YOUR **** SUPPORT LINE AGAIN AND WHO ANSWERS THE PHONE - THE **** ***** THAT STATED HE HAD TO LEAVE MID SESSION

  Business Response

  Date: 02/14/2025

  We have received several communications from this customer, who has been aggressive towards multiple members of our team. The customer was informed at the time of purchase that the computer was refurbished and came with a 60-day warranty. An *** has been provided for warranty service, and the customer was advised that the product must be returned to our facility for service within the 60-day warranty period.
  As of today, the warranty period is still within effect. However, it is crucial that the customer return the product to us in a timely manner to ensure service under the warranty. If the product is not received within the 60-day window, we will unfortunately be unable to honor the warranty.
  Additionally, as the computer is outside of our 30-day return window, a refund cannot be provided.

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22894956
  
  I am rejecting this response because:
  
  

  This company has terrible ratings and makes it so you CANNOT even review their products. Im  in no way aggressive they are upset because I called them out on Instagram. The public has RIGHTS to know about this company and their sleazy behavior.

   

  In my experience of 28 years of living, I have never encountered a company not willing to cover shipping costs for a DEFECTIVE product.

   

  I find it humorous they attempted to come back stating aggressive behavior when their technicians dont even diagnose correctly or do their job. As mentioned before, 2 of their technicians reportedly had to go during a call to diagnose the $600 computer they sold to me. 
  

  I will not even bother shipping this out for repair after reading up on how the company damages products even further in shipping and how they have compromised data of others.

   

  This company needs to be investigated further. I no longer want just shipping costs covered. I now want them to return the computer in full. WITH shipping costs covered.

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/21/2025

  As of 2/21/25, we have not received the system for warranty service. The system is now beyond the 60-day warranty period. The customer has clearly indicated that they no longer intend to have the system repaired. Since a refund is not possible, there is no further assistance we can provide. The customer has chosen not to have the ** serviced and has opted not to use the *** and instructions that were emailed to them on 2/23/25.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22894956
  
  I am rejecting this response because:

  Your reputation as a company is historically negative. I have had an awful experience with your technicians while trying to be polite. I have researched your company and your website. Your website first and foremost will not accept reviews however you have reviews that are all positive as well. This leads me to believe you are creating your own product reviews. That is deception. While researching your company, plenty of people have reported problems sending a computer for repair to you. Either it wasnt fixed or it was damaged further. 
  

  You can either:

  A - Accept the return and fully cover shipping costs 

  or

  B - Pay me back for the parts I will have to buy in order to fix the defective computer 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a new cyberpower pc for the holidays, using one of Cyberpower PC's Christmas deals. I was super excited to get a slick new gaming pc for streaming and work.However, since I have received the device, I have been experiencing intermittent restarts and reboots. Upon asking for customer support, I was directed to a bunch of articles, which I utilized all relevant fixes.When that did not work, I expalined to the customer representative that I cannot ship the computer out due to it being a major part of both my school and work. However, the representative did not listen and still suggested a send back, which I stated multiple times was not an ********* not only do have a 'faulty' machine, but it seem the customer service representative has been relatively tone deaf to my situation and I feel extremely unheard.Purchasing the device was easy, however, getting appropriate responses from the representative seems impossible. In addition, they attempted to close the ticket without my saying so, despite me waiting on them.All in all, an extremely bad experience and I will not be purchasing from this company again. The price is good, but the hassle is not.

  Business Response

  Date: 02/03/2025

  We would like to address the concern regarding RMA #******. The *** has been authorized to the customer for warranty service to resolve the reported hardware issues. We understand the customer's reluctance to be without a computer; however, in order to properly diagnose and repair the hardware problem, we require the system to be sent back to us.
  Unfortunately, we are unable to resolve hardware issues without having the system in hand. We have provided the customer with the necessary RMA, and we kindly request that they return the ** for repair. We believe this is the only way to address the situation effectively.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a PC 06/24 Malfunctioning occurred 12/24 Supposed to be 1 year warranty They want me to ship the unit back at my cost which is almost $400.

  Business Response

  Date: 02/05/2025

  CyberPowerPC is not the seller of the computer you purchased. All refund requests need to be directed to the retailer or platform from which the purchase was made. Unfortunately, we are unable to process refunds directly as CyberPowerPC is the manufacturer, not the point of sale.