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Business Profile

New Car Dealers

Toyota of Clovis
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have taken our vehicle to get it fixed approximately around 6 times for the same issue since we purchased this vehicle brand new it has had a squeaky noise on the brakes they first told us that the problem was that the vehicle was showing glazing to replace the brakes and surface the rotors that what we did and paid around $800 now it still has the same problem

    Business Response

    Date: 10/18/2024

    Thank you for reaching out and sharing your concerns regarding the ongoing brake issue. Im sorry to hear that youve had to bring your vehicle in multiple times for the same problem.
    We truly value your satisfaction and would like to invite you back to discuss this matter further. Our goal is to find a solution that works for you. Please let me know a convenient time for you to come in, and we will do our best to resolve this issue.

  • Initial Complaint

    Date:05/18/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Toyota of Clovis, a Penske Automotive Company, advertises online on autotrader.com as well as *******************************************. I want to buy a 2007 Tahoe advertised online. I have offered the full asking price of $14,900 plus $1,214 to cover taxes and title fees for my zip code for a total of $16,114. I have offered $1,000 to be charged to my **** credit card with a cashier's check for the remaining amount when I come to Clovis to pick up my vehicle. ***** person I initially contacted was not aware of issue re: out of state. See email attached. I was referred to the Gen ***** Mgr who told that Toyota of Clovis does not sell to out of state customers due to past issues in filing paperwork. There is no written policy. I am a ******* resident. I went through the entire Toyota of Clovis's own SmartPath process of buying a car online. I set up a SmartPath account online and answered all questions honestly. My full price offer was accepted even after my Georgia zip code was entered and the SmartPath system correctly added all the appropriate fees required by Georgia, thus proving that the their computer system was intended for sales outside of **********. However, the State of Georgia allows me to pay taxes, tag and title fees, etc. here locally. The dealer need only give me the title and a bill of sale. I assume there is a reciprocity agreement between our two states. If there are any specific fees California requires that cannot be waived, we can discuss adding them to the sales price. Toyota of Clovis does not indicate in any online advertising that they do not sell to out of state buyers. Absent any such disclaimer, which I believe they are legally bound to document, and given a full price offer and being accepted by the Seller's own SmartPath online process and my offer or $1,000 ******* money with the rest of the owed amount secured by a certified bank check hand delivered by me when when I come to pick up the vehicle, my offer should be honored.

    Business Response

    Date: 05/20/2024

    Unfortunately, is has become too complicated to do business across state lines.  We have decided to avoid this type of transaction.  We apologize about any inconvenience this may have caused.     

    Customer Answer

    Date: 05/21/2024

     I am rejecting this response because:
    1.  In the absence of Toyota of Clovis  modifying their advertising in Autotrader.com to stipulate that the their offer to sell is limited to **********, their existing ad is a legal offer to sell to anyone responding to the Autotrader ad in any state. 

    2.  In addition, their own SmartPath software is designed to allow the buyer to accept the purchase as advertised and  accepts out-of-state zip codes and correctly computes the tax and fees and demonstrates that their offer extends to other states. 

    3.  Truth in advertising is NOT a disputable thing, it is a basic ***** of business.
     

    Business Response

    Date: 05/21/2024

    We appreciate your interest in this vehicle, but it has become too complicated for us to do business across state lines.  We have decided to avoid this type of sale. We do apologize for any inconvenience this may have caused you.    

  • Initial Complaint

    Date:12/28/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with TOYOTA OF CLOVIS i do not have a contract with TOYOTA OF CLOVIS, i demand this to be removed from my credit report.

    Business Response

    Date: 12/29/2023

    There is no debt required to be paid to Toyota of Clovis nor is our business pursuing any payment.  However, you did submit a credit application to Toyota of Clovis which does allow us to do a credit inquiry.  

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ****, one of the finance manage told me that my personal check for $16,000.00 will be return to me via mail. I already gave him another check for the full amount of the purchase, for the 2022 Toyota Prius Prime. However, this did not happen. Toyota of Clovis end up cashing my personal check and my other check. This is very poor business practice and lack of attention to details. Someone somewhere in this process made this error and I want this business to pay for all my bank fees related to this transaction.

    Business Response

    Date: 08/15/2022


    Toyota of Clovis sincerely apologizes for cashing both checks.  There was a breakdown in our communication regarding your personal check and the second check.  Our staff has been instructed to pay for any bank fees that are related to this transaction.





    ***** *******



    General Manager



    Toyota of Clovis



    ###-###-####
    (Direct)



    c*******@penskeautomotive.com

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