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Business Profile

Cremation

Colma Cremation and Funeral Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cremation.

Complaints

This profile includes complaints for Colma Cremation and Funeral Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Colma Cremation and Funeral Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Six months ago, My husband/ partner of 42 years got Covid and fell in our home and died.I picked Colma Cremation in Colma A and paid for his cremation. I also paid for his ashes to be spread at sea. After numerous monthly phone calls, about 2 weeks ago, I was informed his ashes were spread at sea and I would receive a certificate stating the longitude and latitude of his scattering.I have received no such certificate and I dont know if said scattering even occurred or where his ashes are today.This business never called me, I always had to initiate contact. That the scattering took 6 months makes me suspicious. That the service made no attempt to contact me- ever, also makes me suspicious.Can BBB look into this issue for me? To lose your mate of 42 years is heartbreaking; to not know what this service did with his ashes is too much to bear!

      Business Response

      Date: 06/27/2024

      Please see the attached

      Dear ****************,


      Our thoughts and prayers will continue to be with you on the loss of your beloved husband, ***********************.

      I am following up to make sure that you received the certificate of scattering dated April 19, 2024, which was mailed to you on May 9, 2024.  A copy of the certificate is attached.  Please let us know if you did not receive it.

      Please be rest assured that our funeral director, ***************************, personally scattered your beloved husband's cremated remains.  The certificates were sent out for printing, and did take awhile for us to receive them.

      I am also responding to your concerns filed with the Better Business Bureau.

      At the time you made arrangements for ****'s scattering, I mentioned that it could take a few months since we wait for at least 10 or more other loved ones for the scattering.  We schedule the scatterings according our funeral director and captain's ********* and of course the weather is a factor.  I also mentioned that we would contact you of your husband's scattering, and I apologize that you did not receive the message earlier.  You were always welcome to call to check on the status, and you did that.

      I know this has been a very difficult time for you, and I hope I have provided you with the information you need.

      If you have any additional questions, please let me know.

      Blessings to You, ******, and Zoey ***************** style="color: rgb(66, 66, 66); margin: 0px; padding: 0px; font-size: 15px; font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-stretch: inherit; border: 0px; line-height: inherit;">*****************************
      Funeral Counselor

    Colma Cremation and Funeral Service is NOT a BBB Accredited Business.

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