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Business Profile

Amusement Parks

Helm & Sons Amusements

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Helm & Sons Amusements's headquarters and its corporate-owned locations. To view all corporate locations, see

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Helm & Sons Amusements has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, March 15th, I attended the Imperial Valley Midwinter Fair. I walked around and decided to ride some rides, so I went and purchased an unlimited ride wrist-band for $50. I went to the first ride, and was told that there were no single riders, and there was nothing they could do to accommodate them. I went to other rides, and they all had no single rider signs. I was unable to ride any ride that I had paid for. When I contacted the fairgrounds within 10 minutes of purchasing my ride ticket and not getting the services I paid for, she confirmed theres no single riders allowed, and I was told they could not refund my money for any circumstances. She did not tell me any way to contact the ride operators, and it occurred on their grounds so that is who I feel is best to file against. I emailed them, and that email was ignored. All I want is my $50 back for the services I was not able to receive because of an arbitrary policy they didnt make clear when I purchased the ticket. I would also suggest they change their signage and make it very clear they dont allow single riders on their rides before people spend their money, or change the arbitrary policy itself. The current setup seems like a scam. I appreciate the attention to this issue. Regards,*** ****

      Business Response

      Date: 03/20/2025

      Thank you for reaching out to us to let us know of our customers concerns.  It is true, we have several rides that we do not allow single riders, to ride, for insurance purposes. We are restricted by our insurance carrier's requirements.  If the customer can provide a photo of his wristband QR code, we can determine how much he used the wristband and if it is true that he did not ride many rides, we would be happy to refund his purchase.  Please have him supply a photo of his wristband, that we can scan and check usage.

      Thanks,
      *** ***

      CFO

      Helm and Sons Amusements

    Helm & Sons Amusements is NOT a BBB Accredited Business.

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