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Business Profile

Heating Equipment

Top Heat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a heater from a website and 2 charges went to my credit card. One was declined due to suspected fraud. I hadn't authorized this charge. This was on December 20 and I haven't been able to contact the company through numerous phone calls and emails (5). Both say they have a higher than usual volume of inquiries and will get back to me quickly. However, I am not able to use my credit card until they respond so I need a response right away. I also indicated in my phone messages and emails that I wanted to cancel the order and a few days after I sent the emails and phone calls I received notification that the order had been shipped. I haven't yet received anything. They are obviously not reading my emails or listening to phone messages. They also have numerous business names and email addresses: Modern Life Trend, Top Heat, *********************, and ************************. I think there may be others. I get the same phone messages when I call different phone numbers at these different links. My bank is advising me not to use my credit card until I get confirmation from the company that they won't be adding other charges like subscriptions, which they think that extra charge may be. I need to contact the company so I can reactivate my credit card. I'm asking for your help.

  • Initial Complaint

    Date:12/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is against VITA-HEAT and/or TOPHEAT. I ordered (and paid for), two weeks ago, three (3) portable heaters from VITA-HEAT. The three heaters NEVER arrived! I even paid for postage and handling. Got ZILCH. I have emailed and phoned the seemingly bogus company many times. I get no response. The company's address is as follows: TOP HEAT, **************************************. Their email address is ******************************** Their phone number is **************. I cannot get any response! Maybe BBB can? I am so disgusted; it's been nearly three weeks since I ordered the three heaters. Either they should ship them or return my money to me IMMEDIATELY.

Top Heat is NOT a BBB Accredited Business.

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