Complaints

This profile includes complaints for Service Quick Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Service Quick Inc.

  18724 S Broadwick St Compton, CA 90220-6426

• 

  Service Quick

  1525 N Endeavor Ln STE C Anaheim, CA 92801-1156

  
• 

  Service Quick Inc.

  13010 San Fernando Rd STE 4 Sylmar, CA 91342-3649

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  Service Quick

  5555 Magnatron Blvd San Diego, CA 92111-1308

  
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  Service Quick Inc.

  797 Cromwell Park Dr, Suite J Glen Burnie, MD 21061

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service quick came out for a third repair oj my Samsung French Door Refrigerator on 6/22/2022 ticket ********** the technician assured me the replacement parts and service he performed will fix the issue and it should function properly. 7 days later I received a follow up to let them know if any issues are present. I immediately let them know it is freezing up again on 06/29/22 and they said sorry ticket is closed have to file another ticket. Then why did they ask if there were any issues with the repair they did? Obviously the repair did not change the condition since it's freezing up again. I told the technician it's a sealed system issue and was within the 5 year samsung warranty. They said it isn't sealed system and never even checked. They said the fix would for sure fix it yet it has the same issue not even 7 days later. I filed with samsung and samsung said they would fix it free of charge and then I got a message from service quick stating there would be a charge since it isn't in warranty. Yet they were notified 7 days after the previous repair that it wasn't repaired!!! Service quick charges hundreds and then doesn't even honor their own expensive repairs.
  

  Business Response

  Date: 11/02/2022

  Consumer Response /* (-5, 5, 2022/09/01) */
  This complaint was filed mid August. Servicequick came out 08/30/22 and performed the same repair again. Of course there is no repair for design defects that have been known by samsung since 2006. They know there is no fix but they play games with consumers health instead of owning up to their mistakes. Today is 09/01/2022 and the temperature inside the refrigerator is above 40 degrees even though the setting is 36. Same issue still exists. The only way to fix it is to get a different brand.
  
  
  Business Response /* (1000, 6, 2022/09/07) */
  Hello *****,
  
  We have reviewed your service orders and repair history and seems that Samsung the MFG provided you with an one time extension for labor and parts meaning ServiceQuick did not charge any fees and or parts (your work order is attached) Please be advised that a seal system in warranty repair is based on the MFG date or the purchase date. Our records indicate that your Refrigerator manufacturing date is 2015. Please reach out to Samsung if you have any questions or concerns.
  
  Thank you,
  ServieQuick
  
  
  Consumer Response /* (3000, 8, 2022/09/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Warranty is based on purchase date. If it was based on manufacturing date then product could remain unsold for years and be out of warranty before purchase.
  
  Aside from that your team did indeed come out on 08/30/2022 and performed another repair. Samsung or your team fraudulently cancelled the ticket to make it appear as if less repairs to avoid the Magnuson moss act being applied.
  
  Since your service warranty covers 90 days I am confident the repair will fail within that time frame since the only repair that works for a known defective product (all samsung French doors produced since 2006, 100% have known defects) is to replace the refrigerator with a new brand.
  
  The root cause of the issue was never diagnosed even in July 2022 for the second repair.
  
  I suspect in September you will perform the same repair as July and August. Likely in October as well. If the parts change then it is indicative the initial repairs were the wrong diagnosis.
  
  
  Business Response /* (4000, 12, 2022/10/10) */
  Hello *****,
  
  We apologize if you are unsatisfied with the outcome of your repair. If the receipt of the unit purchase date is available, please present that to the service center and or Samsung. Warranty is valid 1 year from the MFG date or purchase date. Warranty is only for 1 year unless it is a confirmed seal repair (no cooling) some parts for a seal repair and in warranty. Please reach out to Samsung to clarify warranty and or create a ticket number for service.
  
  Thank you,
  ServiceQuick

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a warranty issue with a Samsung product that I paid $8200 for. Called Samsung on 7/16/22. Have had three appointments by service quick canceled on 7/22, 7/29 and 8/5 - all the night before after I had to take off of work. Latest timing is 8/16 but no guarantees. Service Quick does not accept phone calls - their office has been closed for at least one week due to a "service outage" and have not heard for a technician at all. A quick review on Yelp will give too insight into this company's business practices. Service ticket is************
  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Dear valued customer,
  
  Our records indicate that your LCD panel was replaced as of 8/15/2022. Please reach out to Samsung for a new ticket number in order to have a servicequick technician return for repair
  
  Thank you,
  Servicequick
  
  
  Consumer Response /* (2000, 7, 2022/08/30) */
  Hi - this has been resolved. thank you

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 3 month old dishwasher from Samsung that stopped working. I filed a warranty claim 7/24 2022.
  
  I've since had 3 technicians come out to attempt repair. All 3 have failed. In between, there have been scheduled service calls that have been cancelled. I have to miss work or work from home for these occurrences.
  
  Also, stagnant water sits in my dishwasher that is creating a putrid odor likely from mold, with is a major health concern.
  
  The most recent repair "required" the repair to use scotch tape to attach an important label to the inside of the dishwasher door. This is an unacceptable modification, although they say its fine. The replacement door also downgraded my dishwasher and has removed smart features that work through their Smartthings plaform that I use.
  
  I am told that this is the procedure, and that everything that is done is normal. I requested a replacement dishwasher due to the issues but am declined that request. They will be sending out another technician with a 3rd part to attempt repair for my 3 month old dishwasher.
  
  My expectation at this point is to be provided a complete replacement of the dishwasher, since 3 visits only made things worse for our situation. At this rate, additional visits may no fix the issue and may do even more damage.
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Dear valued customer,
  
  We apologize for any issue you are having with Samsung appliance. Our records indicate that you have been referred back over Samsung the manufacture for possible accommodation. We are unable to view the type of assistance they are offering due to Servicequick and Samsung not sharing the same database. Please reach out to Samsung for assistance
  
  Thank you,
  Servicequick
  
  
  Consumer Response /* (3000, 7, 2022/08/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They are the same company. Just different departments.
  
  
  Business Response /* (4000, 9, 2022/09/07) */
  Hello ******,
  
  Please be advised that ServiceQuick and Samsung ARE NOT the same company. ServiceQuick is the authorized service center for Samsung. You may reach out to Samsung for assistance.
  
  
  Consumer Response /* (2000, 11, 2022/09/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The problem has been resolved after many hours of calls, hang ups and transfers. I ended up having to pay for installation twice but I'm over fighting for a fair resolution. I want to put in writing that a service quick rep entered my house and when I told him I was dissatisfied with the work, he laughed at me, turned his back and walked out of my house. They think duct tape on the exterior of an appliance is acceptable.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Samsung regarding issues that I was having with my washing machine. After 3-4 months I finally figured out that it was my washing maching that is fraying my clothes, through a process of elimination. Samsung approved a courtesy serv call by Service Quick and sent an email to begin a claim for the damaged clothes. The first tech that from Service Quick came out on Tue 07/19/22 ordered I believe the inside tub/tank and schedule appt of 07/21/22 to replace parts. The two techs that came on 07/21/22 stated they found nothing wrong, to redistribute the clithes and left. They would not even hear me out. Later discovered they broke a part. I called & argued with Serv Quick. They set up another appt but texted me to collect a deposit. I called Samsung again, who kindly allowed another appt now for my orig complaint and to replace part techs broke. Techs finally came, replaced broken part but stated they had no notes to recheck orig complaint. I called Serv Quick yet again. Through much frustration, appt set up again. In all other appts, i would receive text or phone call that tech on their way. This most recent appt, 08/02/22 no heads up. By 4 pm i left home thinking they fooled me, no appt. When i got back around 5:30 there was note "sorry we missed" with a phone njmber. I called ******* and he stated he could come back on Thursday with parts. Today, when no one showed up, i called ***** 2 x and left a voice message. I decided to use my washer, thinking ok maybe nothing wrong and it just ruined 3 more blouses. I cant get Serv Quick to diagnose and fix the problem. They kept saying nothing wrong by eyeballing the inside of my washer.
  

  Business Response

  Date: 11/28/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Dear valued customer,
  
  Please be advised that our records indicate that your unit has been inspected on on 3-4 separate by 3 different technicians deeming the unit "no defect found" we understand how frustrating this can be and have now suggested to obtain a 2nd opinion from a different service center if needed.
  We hope you are able to resolve your concern.
  
  Thank you,
  Servicequick
  
  
  Consumer Response /* (3000, 7, 2022/08/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The technicians ordered a replacement for the washing machine. They were unable to remove the old part and were "advised" by Samsung to give me tips instead. I was told to be sure to evenly distribute clothes, use low spin cycle, the new part was taken back by the technicians.
  
  So because they could not remove the old part, the new replacement part was returned. Unacceptable.
  
  The new part was thw washer tub.
  
  
  Business Response /* (4000, 9, 2022/09/07) */
  Dear valued customer,
  
  Please reach out to Samsung the Manufacture for further assistance. We hope you are able to resolve your problem
  
  Thank you,
  ServiceQuick
  
  
  Consumer Response /* (4200, 11, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't accept because it is Service Quick employees who could not remove old part (drum). Samsung approved the service and replacing part (drum). Part was brought to my house and taken back by Sev Quick Tech's who were told to just give me tips (evenly distribute clothes, use low speed) since they could remove part. Problem continues to exist today.
  
  I have recently opened a claim on Samsung ********* but again, it is Serv Quick employees who failed to change part authorized by Samsung.
  
  
  Business Response /* (4000, 15, 2022/11/22) */
  Dear valued customer,
  
  Please reach out to Samsung in search of a different service center for a 2nd opinion
  
  Thank you,
  ServiceQuick

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I ordered a refrigerator from********* website. It was delivered damaged on July5th. The service department has been a nightmare to deal with. Four appointments later and my refrigerator is still not fixed. The service tech cancelled my appointment without my consent.***** the manager has been extremely unprofessional and has not helped to resolve this issue. So, one month later and my refrigerator has yet to get fixed. No one will return my calls.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/08/23) */
  Dear *******,
  
  We apologize for the inconvenience you have encountered. Please be advised that this has now been escalated for a thorough review of delay in service. We will also have a supervisor reach out to you to better assist you.
  
  Thank you,
  ServiceQuick
  
  
  Consumer Response /* (3000, 7, 2022/09/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have yet to receive any phone call from the company to follow up in regards to my complaint. This issue has yet to be resolved.
  
  
  Business Response /* (4000, 9, 2022/09/08) */
  Dear valued customer,
  
  After thorough review and investigation, our records indicate that we will not be able to return to your home to install the doors needed. We understand the frustration there is when needing a unit repaired. Please reach out ********** for assistance with a different service center
  
  Thank you,
  ServiceQuick

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ******************** (LLC #AXXXXX), ** ***** ** *** **** ***** ** XXXXX, to update our electrical panel. We signed a contract in the amount of ****** The electrician connected our 15amps breaker with a 20amp wire therefore all our power outlets would trip immediately, we don't dare to plug in anything other than a phone charger throughout the house. We contacted the electrician but he was very rude and didn't want to hear anything about it. The inspector passed the work the electrician did and didn't want to hear any complaints we had. We always feel endangered by a fire due to poor electrical work and we cant use any of our appliances like a hairdryer or a fan because we lose power. This business is a danger to our community because they are careless and irresponsible. They deleted our reviews from their website.

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/19) */
  Dear valued customer,
  
  Please be advised that we are ServiceQuick and ************************* We are an authorized service center for *******. Please reach out to the corresponding company.
  
  Thank you,
  ServiceQuick