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Business Profile

Auto Equipment

Mayflower Auto Equipments, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed their customer support for the original company, LiftNDrive I placed the order through...., and received mail undeliverable/host or domain not found. I have called the phone number listed for customer support and it's discontinued, and the tracking given per the paypal site for our order placed this week shows delivery complete 2 months prior to ordering the product and to not to our destination.....seems like this is a scam company, as there is no way to get a hold of them. I have requested a refund through Paypal....the source payment was made from and have not received a refund. I have found that they also operate under the following emails/company names:***********************'*************************'************************'MayflowerPart.com ************

    Business Response

    Date: 10/18/2023

    You never purchase machines from Mayflower Auto Equipments Inc. You purchase machines from a fraud/scam website. 

    We only have one official website   **********************************************; Please make sure you place an order through our official website.

    All other websites are fraud/scam websites.

    Thank you. 

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order for a tire changer on 10/11/22 at approximately 9AM PST. Mayflower sent an email to verify my address and delivery details (prior to shipping) at 3:02AM PST. At 3:52AM PST on 10/12/22, I responded with a request for cancellation. At 5:29AM PST, I received an email stating the order cannot be cancelled without paying a $790 fee for shipping (yet I requested the cancellation before it was shipped). I immediately responded to again stop the shipping as the item had yet to depart, to which I received no response. Between 5:27AM and 12:00PM PST, I have called and emailed four times each as well as texted the number and received no response. I called and emailed their 3PL service as well and am awaiting contact back. I reviewed the policies listed on their website and there is no cancellation policy listed, only a return policy, which does not apply to this situation where the item was cancelled before departing the warehouse. The shipping policy further states that the item will be shipped between 1 and 3 business days and I cancelled before 1 business day. I have advised the company that I will dispute the charge if I do not hear back by EOD today.

    Business Response

    Date: 10/12/2022

    We already issued full refund for this order. 

    Once customer pay for the machinces and we will processe order right away, the customer was requesting to cancel the order without any cause. 

    We don't accept any fraud behavior customers. 

    Thank you. 

Mayflower Auto Equipments, Inc. is NOT a BBB Accredited Business.

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