Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three (3) Minka Aire Kelvyn fans from ***** - a dealer authorized by this lighting company. I reached out previously to their customer service department to advise that one of the fans is making an excessive whirring noise coming from the fan motor. I have had my electrician out to reconfirm that there are no other outstanding issues that could be causing this and the electrician agrees that the issue is with the motor. Minka Aire's customer service department have refused to respond and acknowledge the request to discuss replacement under warranty. I am finding many other consumers complaining about the same lack of customer service as well.

  Business Response

  Date: 06/05/2025

  I reached out to the dealer ***** and spoke with the owner **** ******. He is going to contact the customer and have them to bring the fan in for troubleshooting first before we send a replacement fan. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Minka Aire F844-DK from the Minka Aire store on ******. This package included as one package a 3 inch down rod and the WCS213 wall control. This wall control is not compatible with this fan despite being packaged with and advertised as being compatible. This is falsely stated as compatible in the product documentation as well. I cannot return only the wall control because it came as a package from the factory. The light function does not work via the wall control. A new wall control WCS213-S that is supposed to be compatible is in production. After contacting customer service both via email and over the phone, they stated they were unwilling or unable to replace the non functioning wall control with the new model that should be compatible..I would like a replacement of the wall control as soon as it is available. Once again the product documentation continues to falsely stated that the wall control ordered is compatible.

  Business Response

  Date: 02/12/2025

  Hello Jonas, 
  
  Thank you for choosing Minka and for being a valued customer. We truly appreciate your trust in our product.
  We are sorry to learn about the compatibility issue you experienced with your F844-DK Light Wave ceiling fan and the recommended wall controller (WCS213). We understand how frustrating this must have been for you,and we sincerely apologize for any inconvenience caused.
  Furthermore, we regret that your previous interaction with our customer service team did not resolve the issue. We are committed to ensuring your satisfaction and are prepared to supply you with the appropriate wall controller (WCS213-S) to operate your unit properly.
  Please provide your physical shipping address so that we may process the replacement for you. The controller is currently in production,with an expected arrival at our facilities in early April 2025. We will keep you informed with shipping notifications once the order is placed and as there are any updates.
  Thank you for your understanding and patience. We look forward to resolving this matter swiftly.

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ***********
  
   
  

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The replacement part, in our case, a receiver for a Minka air ceiling fan. We were on backorder for months and when we finally received the part it was defective.The China part had a QC sticker but was defective. An professional electrician verified this.MinkaAire fan components should last longer than 3 years. They are using subpar parts.

  Business Response

  Date: 01/21/2025

  We just spoke with ***** Best, and we will be providing her with a couple of receivers for her F1001-ORB Dyno XL units. I apologized for the inconvenience she experienced with the replacement part, which resulted in the fan being non-operational upon installation. ***** appreciated that we are supplying the replacements at no charge, along with a backup in case her other F1001-ORB unit encounters a failure. The replacement order has been processed under SO# *******.
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four Minka Aire ceiling fans. One of the four ceiling fans is defective and the motor makes a noise when the fan is running. I called Minka Aire technical service and they provided absolutely no help. They can only "troubleshoot". Since the fan was defective and potentially a fire hazard, we immediately uninstalled it. Minka Aire is alleging that I need to reinstall a dangerous fan for them to "troubleshoot" it otherwise they will not help me.

  Business Response

  Date: 11/20/2024

  Tell us why here...

  Hello *****,
  Thank you for reaching out and sharing your experience with us. I sincerely apologize for the inconvenience and concern caused by the defective Minka-Aire ceiling fan.
  I understand your frustration, especially given the potential safety hazard. Your safety and satisfaction are our top priorities, and I'm sorry to hear that the troubleshooting process suggested was not helpful or practical.
  To resolve this issue promptly, we would like to know if you are willing to accept a fan replacement or just want a full refund of the defective unit? 
  Please let us know which option you would prefer and kindly provide a receipt or proof of purchase for the fan. This will help us expedite the process and ensure everything is handled smoothly.  Thank you for your patience and understanding. We value your business and hope to restore your confidence in our products and services.
  
  ***** *********
  ***********************************************************************
  Daytime Phone: **************
  E-mail: *******************************
  
  ********* *********
  Customer Care Manager | **********************
  ****************************************
  Tel. **************

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an entry chandelier for a two story entry. The Minka ****** was installed into my newly **nstructed residence in ******** ** by the builder. This fixture matches a dining light as well as three island lights, Recently the light started arcing sparks and the electrician found that the loop holding the fixture in place was stretched out and the fixture was being held up in part by the wiring. The electrician removed the light indicating it was a defective (and hazard) fixture on April 3rd, 2024. Initially I called ******* Lighting where purchased and when I did not hear back I **ntact the Minka Group. (I did subsequently hear ** where bought. thru online. I received an acknowledgement on April 5th from ***************************** @ Minka et *** She thanked me for using their product and asked for photos. I submitted a photo of the fixture and the loop that held the fixture to the part that secured the light to the ceiling. This was done on 4/8/24. She then asked me to provide proof of the purchase. I responded with a **py to ******* Lighting that I would ask them to **nfirm purchase. At that time I also cautioned them that if other fixtures they sold also had the same loop they might want to **nsider reaching out to the buyers to warn them. She responded that she had passed this on (presumably to management) asked for my address and included what appeared to be a **pied **mmunication in bold print that read *******: Please send out a replacement LOOP for both of the end-users fixtures and please request for their existing fixture LOOP be returned for further analysis with attention to ***************************. Thank you. I responded that the electrician that removed the light said that it was defective and the wire was damaged (which caused the arcing/sparking). I indicated that replacing the loop would not fix this and that I was happy to return the ***** She asked what parts I wanted. And there is more. Told her i did not have experience to make that determination.

  Business Response

  Date: 04/17/2024

  Hello,

  The ************* Director replied as follows:

  She ended up going back to the dealer. They replaced the defect on her current product for her and reinstalled the new clamp we sent her as well.

  Customer Answer

  Date: 04/18/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me albeit The fixture has not yet been returned by the store from which the light was purchase and has not been reinstalled yet. As such I do not know if the repair they report was made corrected the problem.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 65 outdoor Minka fan model F742L last year 2023 and had it installed on a 12 ceiling September same year. 5 months later the fan stopped working and the light too. It only turns very slowly for a minute then completely stops.Minka sent me a replacement receiver for which I had to hire my electrician to come back out and install but that had no improvement whatsoever on this nonfunctioning fan. Minka then told me I had to return the fan to Lowes for a refund and then reorder the fan and go through all of this, all over again. Ive contacted Minka several times and its still the same process. Very disappointed, Ive always thought Minka was a good reliable brand and thats why I chose it for this outdoor porch, I was confident I would get a good product for a long time. I was so wrong. The 4 electrician trips alone will cost much more than the fan.

  Business Response

  Date: 04/02/2024

  Hello,

  Our ************* director will be reaching out to the consumer to resolve this issue. A replacement will be sent out asap. We aplogize for the inconvenience.

  Thank you.

  Minka Group

  Customer Answer

  Date: 04/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Minka-Aire Ceiling Fan F896-84-BNW on Amazon on 2/25/2021. Recently the motor has failed, and the fan no longer works properly (makes a grinding noise and doesn't move very fast). I called a few weeks ago and had the manufacturer Minka Group diagnose the issue and I was told to replace a motor receiver part #DL01051000 which cost $79.97 plus tax. This did not solve the issue. I told them I suspected the motor. I called again last Thursday 10/12/2023 and told them it didn't fix the issue and then I was told it was the motor. The motor has a lifetime guarantee on the motor. So I asked for a new motor since it is a lifetime motor, and they said they don't replace *********** but the whole fan and to contact Amazon, which I did. Amazon of course tells me that they are not the manufacture and cannot guarantee a lifetime motor. So currently I am stuck with a ceiling fan with a lifetime motor that the manufacture doesn't want to warranty. I am requesting either a replacement motor or a new fan including a mis diagnosis that cost me $86.85, see receipt.

  Business Response

  Date: 10/17/2023

  We have responded to the complaint as follows:

  Hello Mr. ******************************** behalf of Minka we would like to thank you for your inquiry and for choosing our product.  We are sorry to hear that you are having issues with your Minka-Aire F896-84-BNW ********** 84 ceiling fan.  Warranty replacements are acquired through the original place of purchase.  If the unit was purchased via Amazon.com but outside Amazons 30-day window, then the dealer who sold the fan to you is responsible for the full fan replacement(please see attached warranty information).
  
  Minka understands that your unit was misdiagnosed causing you to purchase a replacement receiver. As an act of good faith, Minka will absorb the warranty and will be happy to send you a replacement ceiling fan.  In addition to the replacement fan, we can reimburse the cost of purchasing a replacing the receiver as well.  Please provide the original proof of purchase of your fan and invoice for the replacement receiver(DL01051000) so that we may start on the reimbursement process.  In addition, please verify that your physical shipping address and phone number is correct below so that we may process your replacement order swiftly.  Thank you for your business and for your future fan or lighting needs please consider Minka products.
  
  MR. *********************
  *******************************************
  *************, **. 99353
  ************
  
  Respectfully,
  *************************************
  Customer Care Manager

  Customer Answer

  Date: 10/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Christian,
                I truly appreciate you and the company taking care of this. See the attached invoice for the purchase and the replacement receiver part receipt. I will continue to buy your products and recommend you to others. The address and phone number are correct. Thank you again for your assistance and I am glad that you worked with me when Amazon would not.
  Thanks
  *********************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 4 Petersford 52 in. Integrated LED Indoor Brushed Nickel Ceiling Fan from HomeDepot Home Decorators Collection. The lights have started going out and I can not get a replacement light. I called Minka Group and was told they are on back order, just went on back order right before i called. Looking online there 100's of reviews of people in same boat as me going back to 2018. This company is willfully selling fans knowing that when the light goes out the customer will not get a replacement. They have since 2019 been telling people they are on backorder. I believe if you know you can not provide a replacement light you should A. let customers know and B. stop selling the item, they have done neither. I have added just a fraction of the reviews were other victims have corroborated my claims.

  Business Response

  Date: 09/12/2023

  An order has been processed for the replacement parts.  Order # ******* will ship via ***** ground to the address provided within 5-7 business days.  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two ********** 84" fans that were purchased in 2020 and one of them is making a terrible grinding noise. I spoke with *****-aire tech support and was told that the reciever needed to be replaced. I swapped the reciever from the working fan to the broken fan and it did not fix the problem. After further troubleshooting it turns out that the motor is defective and the grinding noise is from the motor internals. There is a limited lifetime warranty on the fan motor. I have sent emails to several people at Minkagroup for a resolution and have yet to have anyone to respond back.

  Business Response

  Date: 07/24/2023

  ************* manager will reach out to the customer to replace defective fan.

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LED vanity light through Homedepot in August 2020 and the LED lights flicker with one completely out. These lights are advertised to last decades with a 5 year waranty and mine did not. I called customer service on 4/21/23 and was told to take it into a Homdepot store for replacement. A the store on 6/5/23 I was told there was nothing they could do since they did not have any in stock and I did not have a receipt even though the manufacturer date on the back of the unit showed it was within the warranty period. I called again on 6/12/23 and was told there was nothing to be done and I was stuck with a piece of junk. Minka Group and Homedepot would point responsibility on the other party wasting hours of my time.