Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started this contract on 02/16/2023 We gave them $6500 to get us out of our timeshare..Have not heard from them since.Tried calling all the numbers no answer.We would like our money back

  Business Response

  Date: 07/27/2023

  This client and my firm have reached an amicable resolution and he has informed us that he intends to contact BBB and withdraw the complaint.

  Customer Answer

  Date: 07/31/2023

  I explained to ***** which has been helpful getting my refund, but like I explained to ************ will not sign off until I have received my refund. I was given an estimated date but that has passed and no check.

  From: **************************
  Sent: Monday, July 24, 2023 11:47 AM
  To: Royal Magnifique
  Subject: FW: Scheduled bill payments for MTE STRATEGY LLC
  
  Realized I did it for 6K instead of $6.5K

  I'm not trying to be hard to work with, I would like to see my refund. I thought with modern technology they could have sent it to my account or over nite.

  Respectfully,

  *********************

  Business Response

  Date: 09/12/2023

  A refund was provided to this client on July 28, 2023 for the total amount paid. Our records show that the amount was cashed by the client. 

• Initial Complaint

  Date:05/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to help me get rid of my time share. They do not answer my calls. There is no way I can reach the firm

  Business Response

  Date: 06/01/2023

  We have sent this client 14 emails. 13 of which have remained unopened. His customer service portal remains unacgessed by him. He also has received phone calls with status updates from my office. the last one was in march of 2023. A message would have been left but the voicemail was full, so it triggered one of the numerous emails he was sent.

  Note there was one email opened so we know we have the proper email address.

• Initial Complaint

  Date:02/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call 2/8/23 regarding an email that was sent to me. I never received an email. I was told to call back and now for 4 days I have been calling and leaving messages for a call back. I have invested over $3000 to get rid of my time share. Now all that is happening is I am leaving a message with an answering service with no call back. I am also emailing my exit strategist with no email back. It has been a year and a half and I am getting no where.

  Business Response

  Date: 09/12/2023

  Upon receiving your complaint on February 13, 2023, we immediately took action by attempting to reach out to you to address your concerns. During our phone call on the same day, we explained that we have been diligently trying to contact you and forwarded all the emails that we had recently sent to your registered email address.

  Upon reviewing our records, it appears that none of the emails we sent were opened, and the survey request we extended to you on January 4, 2023, unfortunately, remained incomplete. We understand the frustration this situation may have caused, and we deeply regret the inconvenience you have experienced.

  
  Our primary objective is to assist you with your timeshare matter and ensure your complete satisfaction. To that end, we kindly request that you take a moment to check your email, including your spam folder, for the forwarded emails. It's possible that they may have been filtered incorrectly. We would appreciate it if you could confirm receipt of these emails at your earliest convenience.

  
  Furthermore, to better understand your needs and concerns, we would like to request your cooperation in completing the survey we initially sent on January 4, 2023. Your feedback is invaluable to us, and it will help us tailor our services to meet your expectations more effectively.

  
  We understand that resolving your timeshare issue is of utmost importance to you, and we are committed to working with you to achieve a satisfactory outcome. Please be assured that your case is a priority for us, and we are dedicated to providing you with the support you deserve.
  If you have any further questions or require additional assistance, please do not hesitate to contact us at ************. We are here to help you every step of the way and ensure that your concerns are addressed promptly.

• Initial Complaint

  Date:12/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid *********************** a little over $4,000 to cancel our contract with Westgate Resorts. *********************** has disappeared or closed down and I am unable to contact them to request a refund for the money I paid to them. *********************** transferred our file to Molfetta Law before closing down their businiess for continuation of exiting the timeshare contract. Molfetta Law is not providing updates, returning emails or calls for the last 6 months. I received an email from them recently stating that I I am nearing the 24 month **** where I can request a refund from *********************** but it's being reported that clients are not able to speak with anyone with TFG to request a refund. Molfetta Law does admit to being paid a fee to work on our file and exit strategies. Since I fear they are doing the same thing as *********************** did and scammed me out of my money, I would like to request a refund from Molfetta Law. I am so disappointed and feel violated by this entire process. My family and I have suffered great financial burdens behind this whole scam. Please help **.

  Business Response

  Date: 06/01/2023

  
  For clarification, Molfetta Law and *********************** (TFG) are two separate entities. THIS IS EXPLAINED IN WRITING TO EVERY CLIENT AT LEAST THREE TIMES.  Regarding the $4000 that she paid to ***********************, our firm received only a flat fee of $600 to retain and work on her file. As work has already been performed, our office does not offer a refund on our retainer fee. Regardless of whether Molfetta Law knows whether TFG is still in business, we remain committed to our client's best interests. We informed her about her expiring contract with TFG and made her aware of the promises that TFG had made to her.

  Once again in those documents wherein we told her how to go about contacting TFG about her refund she was told they are a separate company. She seems to want to consistently ignore that fact.
  Our records indicate that ******* has emailed 'legal affairs,' an email domain used exclusively for mass-scale updates. In response, She would have received an automatic reply indicating that our firm does not monitor that email domain. The automatic reply would have also provided her with the correct contact for Molfetta Law. We have no recent record of a phone call from her. We have an extensive answering service system that logs all calls and automatically sends out messages to the entire firm and to a central email which is monitored by the staff.

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Molfetta Law or someone appearing to be them.Paid $750 for one time lawyer fee Paid $3000+ to **************** Services for "no services" This was to get out of a contract that was forged by Wyndham Resorts back in 2020. Today I get a call from someone claiming to be ******* Molfetta (Legal Attorney) who stated the Resorts put up the property for resale. And in order for me to finally get out I have to buy it from First American Title, they will send me (2) checks and at that time I can use these (2) checks to buy myself out!!! I'm so horrified that people are literally taking advantage of others vulnerability and lack of income. I explained that I wasn't working and they were supposed to be defending me against crooks, then they became the *******! Please help me with this issue as it relates to my credit. This matter has caused great anxiety physically and mentally and I'm in need of relief.

  Business Response

  Date: 05/24/2023

  Thank you for bringing this matter to our attention. We greatly appreciate your diligence in providing us with the necessary information to address your concerns. 
  
  After conducting an investigation, we have reviewed the records and confirmed that a phone call was made to our offices on October 28, 2022. During that call, we clarified that the individual contacting you about the resale of the property was not affiliated with our office. 
  
  Furthermore, we have retrieved the emails sent to you on May 19, 2022, and September 28, 2022, in which we warned about the presence of individuals impersonating our firm. We commend your vigilance in keeping ** informed about these fraudulent activities, as it assists ** in taking the necessary precautions to protect our customers. 
  
  If you have any further questions or concerns regarding this matter or any other issue, please do not hesitate to contact us. 

• Initial Complaint

  Date:09/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/22, I went to a presentation to exit timeshares. *************************** made the presentation for the company. At the end he pulled ** aside to help. He signed me up to dispose a timeshare with the legitimate company. I had another timeshare (*******); he said that ******* had committed fraud and he could get my money back. He implied he was a lawyer and charged $8000 on my **** credit card on 5/2/22 to Molfetta Law in CA. ****** or the law firm has done nothing other than have me scan him timeshare sale papers. I want my $8000 back. I have made numerous calls and texts since June, but have not received any reply from ******. On August 9th, I received a phone call from someone saying he was ******* Molfetta, the office manager, and he was going to give our money back. He was sending it to Stuart ****** and we would receive a closing sales agreement and a certified check and letters package package in 14 business days. It is now more than 25 business days and no package. I called ******* and the law firm and left messages, but heard nothing. I called the title company and they do not do any business with timeshares. (The phone number for the title company that ******* gave me was not correct). I have texts that ****** wrote that he would seek $66,989 from Diamond on May 5, 2022, and he was making a draft of the fraud. I was informed by ******* that ****** no longer worked at Molfetta Law. I think Molfetta Law is scamming me or committed fraud; the promise was not honored. Please end this nightmare, I want my $8000 back.

  Business Response

  Date: 10/16/2023

  I hope this message finds you well. I understand your concerns and frustration regarding the transaction in question, but I must clarify that there seems to be a case of mistaken identity and a fraudulent act perpetuated by individuals falsely claiming association with our company. After a thorough investigation, we have not been able to locate any record of a transaction involving you, nor do we have a record of a client named *********************************** in our system. It appears that you have unfortunately fallen victim to a scam perpetrated by individuals posing as representatives of our company. We are not affiliated with the individual you mentioned ***************************. We have no record of any financial transactions related to your situation, and we have not received any funds from you.

   

  We became aware of these fraudulent activities and immediately took action to address the issue. These scammers obtained access to our phone records without our knowledge, using our name to deceive and defraud innocent individuals like yourself. We have since changed our phone service provider and taken measures to prevent such incidents from happening in the future. Our company takes this matter very seriously, and we have reported it to both local and federal authorities, who are actively investigating these fraudulent activities. We are committed to assisting with the investigation to the best of our abilities and providing any relevant information to aid in bringing those responsible to justice.

   

  We understand the distress this situation has caused you, and we sincerely apologize for the inconvenience and stress you have endured. We urge you to cooperate with the ongoing investigations and continue reporting any suspicious activities to the relevant authorities. We advise you to reach out to your financial institution to dispute the unauthorized charge and seek a refund. Additionally, consider filing a report with your local law enforcement agency to help the authorities in their efforts to track down these scammers.

   

  We deeply regret that you have had to endure this unfortunate experience and thank you for your understanding as we work to resolve this issue. Please do not hesitate to contact us if you have any further questions or require assistance in the future.

   

  Thank you,

  ********