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Review fromLouis J.
Date: 03/06/2025
1 starLouis J.
Date: 03/06/2025
3.6.2025-- 8:39am (pst...)About this Auction House: Sadly, I do not have a 'positive' review, it's unfortunately a 'Negative' review and for good cause.Negatives:1= As I was bidding, the clock/ticker (Which tells when the time TO BID on an Item is running out...) was down to 1 second (I was the high bidder at that moment..) and in that last second, suddenly I was told I was outbid. But there wasn't ANY WAY for me to raise my mid. Usually, Action houses give additional TIME in-case a Bidder is Our-id, so they can raise their BID to possibly be the Winning Bidder. This happened twice to me recently. I complained. And later in my email was given an Opportunity to Win thee item IF I accepted a Higher figure via email from them. (No way to know what thee In Real Time bidding was. This is not good business behavior.2= All of my Winning BIDS contained Rings & light Jewelry. I assumed, like all other Auction houses do, Police Auctions would Tally all orders into ONE small FLATE RATE **** BOX to ship to me, BUT that was NOT what they have done. Instead they have Packaged ************ Item into Its Own Box at $14.95 PER BOX, which meant that All 12 of my Orders would be place singularly into each box and I was Charged for EACH BOX IE: 12 boxes x $14.95 = $179.40 On TOP of the costs of thee items I won while bidding. ******! I emailed and expressed this travesty, this GREED GRAB which in-fact doubled some of the winning bids I'd successfully *******'s a SHAM. A Terrible way of doing business. NOT CUSTOMER ORIENTED AT ALL.I will NOT be using or attending ANY MORE of Police Auctions .com And I let them know this directly after thee Auction Ended and I realized the MASSIVE SHIPPING & PACKAGING costs added to my Invoice Total.POSTIVE: They had a wide selection of items to bid on and the bidding window worked except for #1 as I stated above.,*Cheers mates!* Always Honest, Sincere and Direct Reviews from me *************** *******
PoliceAuctions.com
Date: 03/06/2025
Thank you for your review. We do ship individually for security and insurance reasons. Each auction lists the shipping charges, so you know ahead of time what to expect. Many users take advantage of max bidding, which allows the system to bid for you up to your max bid. We have an exact cutoff time for bids because that is the most fair and absolute way to run the auction. You have every opportunity to place your max bid before the auction ends. Being outbid in an auction is not unusual, it is competitive after all. If you prefer popcorn style bidding, where the bid time is extended every time someone makes a bid, we are definitely not the auction site for you. Most of our 10 million users appreciate our commitment to an absolute auction and that means having a definite auction end time. Shipping can be a little pricey, but it includes packing materials, labor, insurance, and postage. Not unreasonable when you factor all of that. Thanks again for your comments.Louis J.
Date: 03/13/2025
3.13.2025- Thanks for your reply. Let me be more precise.All of these packages were:5" Wide x 2-1/2" Tall x 3-1/2 front-to-back. with a simple Flap Cover.Inside there was a much smaller Box which was:1-7/8" wide x 1-7/8" Front to back x 1-3/8" Tall. (Tiny) There was NO INNER STUFFING to keep the inner box from bouncing and rattling side to side, top to bottom etc... while in transit. So I ask you, "Do you truly call this Handling-Packaging Acceptable?" Because it is ****** for Auction houses, I have been in the Circuits for Decades ***** & Maam's. I am extremely SAVVY to how Business is done.Secondly--- upon opening some of the packages... I found thee items I bid on, to NOT reflect what was Advertised in thee Auction . . . Speaking of COLORINGs which were clearly ENHANCED to make thee items APPEAR DEEPER IN COLORING than they actually are.I appreciate thee AUCTION Itself and thee Items up for bid. But your charges for Shipping-Handling-Packaging is FAR ABOVE what they should be. You could have easily places ALL of thee 11o Boxes plus the smaller one envelope of my winning items into a Flate Rate Medium at size:11-1/4" x 8-3/4" x 6" at a cost of $15.00 for the **** Flat Rate Box and perhaps $10.00 for ******************** Please consider ALL that I have inclusively shared with you this morning. I hope it will lead to Better Business deals with your PoliceAuctions.com in the Future "Less over-charging to Customers requals more Happy Customers who shall return for more ********************** happily." Good New Day ***** & Maam's!Sincerely, *************** ******* of ******Review fromCurtis F
Date: 03/03/2025
1 starShame on the BBB for giving this shameful Police Auction a good rating! So, s--t on the B----r B------s B----u!Review fromJudy D
Date: 03/01/2025
1 starJudy D
Date: 03/01/2025
Please help me get my money back. Policeauctions.com is a scam. I bought 3 items and am 83 years old. It is ************************ **** dPoliceAuctions.com
Date: 03/04/2025
Thank you for your review. It's a perfect example of misunderstandings and unreasonable expectations. The site is not a scam. Nothing abnormal is going on. Your account is new and you purchased 3 items from us. They are in transit. Tracking shows you should have them by March 8, 2025. Our delivery times for domestic US are ***** days, you are still within the normal range of delivery. If for whatever reason the items don't make it to you, they are fully insured, you are not at risk of loss. If you are unsatisfied with the items, you may return them for a refund, but obviously, we are not going to refund you without return of the items. If you have questions, we would appreciate it if you would use the support form on the site, we'll be happy to help you. Thanks for helping clear these perceptions up.Review fromPatricia P
Date: 02/12/2025
1 starPatricia P
Date: 02/12/2025
I bought a ring. Its actually a FAKE ******** They sell Quintessence jewelry. They have nothing to do with police. $14.95 shipping for a tiny box. 15% restock fee and they dont cover return shippingPoliceAuctions.com
Date: 02/13/2025
Thank you for your feedback. We test our stones with a portable stone-tester that displays the stone material, so when you purchase an item described as an emerald, it's an emerald. Also, we do not have a restocking fee, so we are not sure what you are referring to there. We stand by our products and offer 100% refund on the items if you are unsatisfied, but as noted in the return policy on the item description, we do not, under any circumstances pay for return shipping. For information on the company and use of the name, please see our about us link at the bottom of page. If you need any assistance with your return, please contact us through support, we are happy to help. Thank you.Review fromLorraine C
Date: 02/08/2025
1 starLorraine C
Date: 02/08/2025
Place an order on 12/15/2024. As of today, 2:8/2024 I received nothing. But they took my money quicklyPoliceAuctions.com
Date: 02/09/2025
Thank you for your review. It's unfortunate that occasionally an item can be lost in the mail. We're not sure why you didn't contact us about this directly. We insure all items. We've created an insurance claim for your item. It takes about 7 days for the claim to processes and refund to be issued. If you have further issues, please contact us directly. Our support system is very responsive and operates 365 days per year. Thanks again.Review fromGail M
Date: 02/03/2025
2 starsGail M
Date: 02/03/2025
Its really hit and miss, out of the ***** items I ordered I only liked 4 and sent the rest backPoliceAuctions.com
Date: 02/05/2025
Thank you for your review. We're sorry you didn't like more of the items but hopefully you found the return process easy and intuitive. Customer support is always there to help. Thanks again.Review fromAlice B
Date: 02/03/2025
1 starIt's a total scam. After I paid $40 for a yearly subscription, I got a "bidding restricted" notification almost immediately. I submitted a ticket to fix the problem, but the ticket was closed without any response the next day. Then, I submitted another ticket, again with no response. They blocked me from viewing their FB page right afterwards.Review fromBri K
Date: 01/02/2025
4 starsI've purchased many pieces on this site and have been very happy with my items. You have to know some jewelry terminology so you know what you're getting. For example, you have to read all of the descriptions because some items might be cubic zirconia but that's listed. Or it might say the diamonds are "otherwise enhanced", so you have to know what those things mean to know what you're getting. But, if you read the listed descriptions, you can find some really beautiful pieces. Again, I've been happy with my purchases, but you do have to read what's listed, which usually includes gem grade, color, carat etc. Shipping is usually quick and everything comes packaged in a nice little black jewelry box. So all in all, read before buying and if you don't understand the description, look it up so you're completely sure what you're getting.Review fromYani H
Date: 12/31/2024
1 starYani H
Date: 12/31/2024
I wish I read this review before I purchased. I really disappointed. The Ring was much smaller then the original photo and fake stones how I can return it?PoliceAuctions.com
Date: 01/01/2025
Thank you for your review. Happy New Year's Eve. The item is as described, we use a stone-tester that displays the stone material to verify the stones. If you would like to return it for any reason, simply use the return link on your 'My Wins' page. If you need any assistance, please reach out through support on the site. We are responsive and will get back to you typically within 12 hours or less. We're happy to help. Thanks again for taking the time out of your New Year's Eve celebrations to leave this review. Cheers.Review fromMindy T
Date: 11/22/2024
1 starMindy T
Date: 11/22/2024
Disappointed with quality versus price. I purchased some gold covered earrings, bracelet and ring. All the jewelry was marked with 925. The gold ring should have cost less than $25.00, but was auctioned as an up-sale as $120.00. This is not a good value for what you receive. The shipping is not combined with multiple items and you get charged $16 per item. I did find the return process to be fairly easy so I will not complain about having one star rating.PoliceAuctions.com
Date: 11/24/2024
Thank you for your review. We're glad you found the return process easy and smooth. As we note in the item description, the strike-through price is a computer-generated asking price and not a value and is not intended to be used that way. The jewelry did include diamonds and while we don't provide values for items, you'll find that sellers don't give those items away at ridiculous prices either. We have over 10 million users, and the vast majority of customers are happy with their purchases. We provide auctions starting at $1, and it's up to you to decide what it's worth to you. Please read the descriptions thoroughly, including all notices and disclosures. Full gemology and materials are provided. Reading the description is key to a happy auction experience. Thanks again for your feedback.
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