Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a replacement battery from their website paid for in full that was on April 16 and today is May 7 and still havent received tried calling and emailing and get no response at all terrible way to run a business

  

  Business Response

  Date: 05/08/2025

  Hi ******, we apologize for the delay, your order was somehow mis-placed but we have it now and are shipping your item in the next 1-2 days so please look out for an email from us confirming the shipment, thanks for your patience.

  Customer Answer

  Date: 05/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased cycleboard on 02/27/25 - received board and only rode twice before the brake line was severed and the drum brakes were broken. i have emailed multiple times and they refuse to exchange the board or refund my money. they did send new drum brakes but not the new brake line. they would only credit me $100 to someone professional actually repairing the board for me. they refuse to talk to me on the phone and take about a week to respond by email each time.

  

  Business Response

  Date: 04/22/2025

  We have responded to all of this customers inquiries and sent her the necessary replacement parts under our warranty.  The customer did not install the front drum brakes correctly when they unpacked and set up the board which is what caused the damage.

  Customer Answer

  Date: 04/22/2025

  the board was put together with the parts and instructions provided.  when I called the company they told me they were aware of the issue and it was a common issue that they were having and did not inform the customers ahead of time. they did provide all parts to be replaced but only offered store credit.  I requested to have the service of a professional technician compensated so the board will be assembled professionally and correctly since they will not exchange for a new board or refund my purchase.  I spent over $3000 dollars on a board that I only rode twice and has been sitting broken for 2 months waiting on them to send the correct parts. 

  

  Business Response

  Date: 04/29/2025

  We have shipped the replacement parts and they have been received by the customer.  What other solutions is the customer asking for?  thanks

   

  Customer Answer

  Date: 04/29/2025

  the replacement parts have been received and the board was taken to a professional repairman. I am asking for the repair to be covered since the correct parts and instructions were not sent with original purchase and the board had only been ***** twice, less than an hour total an owned less than a month before breaking.  the total cost of repairs is $409.73 

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a replacement battery online and the business took the money and hasn't shipped the item. Ive emailed call and dial all departments and they all go straight to voicemail. I leave messages and never receive a call back.

  

  Business Response

  Date: 01/28/2025

  We show this item was delivered to the customer on 1/27/2025, it took longer than usual since it is a lithium ion battery and considered dangerous goods for shipping, here is the delivery confirmation:  *****************************************************************************************

   

  Thank you

  support team

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online and the business took the money and hasnt shipped the item. Ive emailed them, and they respond with apologies but no update. I call and dial all departments and they all go straight to voicemail. I leave messages and never receive a call back.

  

  Business Response

  Date: 08/30/2024

  We shipped the CycleBoard Rover to you but since you decided you no longer needed it we picked it up from your house and processed your refund today.  Please let us know if you need assistance with anything else, thanks!

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Xquad 3000 from Cycle board in the early few months of this year as a preorder with a confirmation that it would arrive on their first container shipment. I prepaid for the scooter over three thousand dollars. When I followed up on it I was told they sold out of the color I ordered. They offered me another color which I was hesitant on and told them I wanted to stick with my original color I ordered. They agreed and told me I would have it on the next few containers that came in July. I was supposed to be the first person to have my order shipped once it came in. After many emails to the support team checking on things, they have completely stopped any correspondence. I have all the documentation of these communications with them . I still have not received the scooter I ordered and am currently out several thousand dollars that I paid. I did get a correspondence early last week that they had some tracking number and UPS had delivered something back in May timeframe but nothing came to my house and nothing was signed for as delivered by myself or anyone else nothing was supposed to ship as they agreed to ship me my order with correct color, etc in July. I have tried to be more than patient with this company and gone above and beyond any paying customer expectations.

  

  Business Response

  Date: 08/13/2024

  The customer pre-ordered the product on Jan. 9th, 2024 and we delivered the product to the customer via UPS on May 15th 2024.  See attached documentation/proof.  We are not able to provide a refund since we delivered the product.  Thank You

  Customer Answer

  Date: 08/13/2024

  I do not accept this response. I have already been through this with them in several emails. They need to contact me.

   

   

  

  Business Response

  Date: 08/14/2024

  We have been in continued conversation with this customer about this issue.  We have confirmed that the package was delivered so there is nothing else we can do at this point.

  Customer Answer

  Date: 08/14/2024

  this tracking number in question and the details and delivery as discussed multiple times I do not and will not accept.

  label Created 4-24 ish

  May 8, after inquiring again on my order I was told the company was out of stock on my order. May 9 I was offered a substitute which was hesitant on and on May 11 you were alerted that I wanted to keep my original order and you agreed to do so. and it would arrive to me on your third container . On July 19, I was once again assured I would be the first one to ship my order . It wasn’t until july 29 you asked what my order number was and should know we have been messaging for many months on this. It was then for the first time sense you agreed to send me my original order on May 11, that I am told you sent me some order that was never delivered to my on this May 15 day you claim it did. I even double checked my security cameras. 
  this order is for over 3 thousand dollars and no signature for delivery was ever done by myself. To try to track down where this actually was delivered to months later is impossible. 
  

  the only response I will accept is for my order I placed to ship to me and be signed for as delivered to me.

  Thanks

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The board keeps on turning off by itself since 40+ miles on it,battery was provided for free and still shuts off by itself with 200+ miles.I paid $1938 total. Company is willing to provide 4 more free parts asking consumer to pay $125 for shipping. There is no guarantee that the board will not shut off again by itself.My cost is way over $2000 already for the time spent on Lemon board.They admit below potential culprits of the Rover board.Response via email:I'm sorry to hear it's still happening. Since we replaced the battery, the remaining potential cluprits would be the controller, display, main cable or the motor and we are happy to replace them for you under warranty, unfortunately a return at this point is not possible but we Will solve the issue and provide you with the necessary parts and support to get it running perfectly.Just let us know where to ship the parts?thanks support team lead Please let us know if we can help with anything else.Thank You CycleBoard Support CycleBoard.com

  

  Business Response

  Date: 05/14/2024

  The customer purchased their ********************** over 3 years ago and it is out of warranty.  There is no way for us to know what type of use or abuse it may have sustained, water damage, etc.  Even so, we are still willing to provide FREE replacement parts to help the customer and have asked them to pay for shipping.  The product is not eligible to be returned after 3 years of use but we will continue to support all customers for the life of their ownership of our products.  Thank You

  Customer Answer

  Date: 05/14/2024

  a full replacement should be issued or full refund for simple and proper ride.Asking the consumer to be mechanics by replacing multiple parts and pay for shipping since they know its a known issue at when I had only 40+ miles.The scooter turning off while riding is definitely a huge accident waiting to happen. There is no water or abuse to the board - it has approx 200+ miles and stored indoors at room temperature.In email from Cyclebord - they state the culprit must be related to 4 specific items now after the battery was replaced.I hope the company provides free helmets for every scooter unit they sell. The board I have clearly is not safe after having to change bolts for front tire as it falls of and rolls away under a car.Luckily I wasnt riding and just pushing the board on a sidewalk. Cycleboard need to own up and send full replacement or full refund. Saying that a customer board could have water damage and abuse on the product is just plain silly.

  

  Business Response

  Date: 05/15/2024

  There are no known issues related to the problem you have described and since the board was purchased 3 years ago, it could have sustained a variety of types of damage, there is no way for us to know.  If you would like to ship it back to us, we would be happy to evaluate the unit and if we find that there is a product defect, then we will replace it at no charge but you will be responsible for shipping.  Otherwise, our original offer of providing free replacement parts (even though it is out of warranty) and you pay the shipping cost for the parts still stands. Thank You

  Customer Answer

  Date: 05/16/2024

  If there are no known issues,why send this email to me below?

  Im definitely seeing a handful of boards online with the same issue of board shutting down while mid ride! ******** has quite a few posts from consumers.

  *Ive also springs just to have on hand since April ******* (still nothing received) 
  

   

  Hi j, I'm sorry to hear it's still happening. Since we replaced the battery, the remaining potential cluprits would be the controller, display, main cable or the motor and we are happy to replace them for you under warranty, unfortunately a return at this point is not possible but we Will solve the issue and provide you with the necessary parts and support to get it running perfectly.
  
  
  Just let us know where to ship the parts?
  thanks
  support team lead
  
  
  Please let us know if we can help with anything else.
  
  
  Thank You
  CycleBoard Support
  CycleBoard.com
  
  
  

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charge for an "RPM Membership" which is supposed to include two day shipping. Seven of seven orders were not shipped second day by warehouse even though salesperson ordered it. In fact, all seven items arrived especially late. RPM Membership is a scam in my view and I would request a full refund.

  

  Business Response

  Date: 04/18/2024

  We do not show this customer in our system.  Also, we are not associated with RPM and we do not charge subscription services.  I think this person has us confused with another company.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a throttle controller that was delivered in August and it did not work and cycleboard refused to replace it. The solution was to buy another one and said they wouldn't replace it because my Rover was too old. All I wanted was a working item.

  

  Business Response

  Date: 11/10/2023

  We will replace the item under warranty, it's no problem.  Please contact ****************************** and we will help you, thanks!

  Customer Answer

  Date: 11/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cycleboard has less than 100 miles on it and the battery is failing. I have been in communication with the company customer support, and they told me I need a new battery. As my cycleboard is an original model, I understand that it is discontinued and they are having trouble getting replacement battery. They told me to find one on Amazon. I did and messaged them with 3 options I found. They told me they dont trust any of those batteries, as the company only uses ** and ******* batteries. They then informed me that they are not going to purchase the replacement batteries from the supplier that are needed. This is leaving me in the position that I cannot get a battery from them, and cannot get a battery from Amazon- rendering my expensive machine purchased from them absolutely useless. Throughout this, I have contacted the *** directly multiple times, which only got me generic responses from customer support. Multiple phone calls and voicemails resulted in 0 callbacks as well.

  

  Business Response

  Date: 08/21/2023

  This customers scooter was purchased in 2017 and is a dis-continued model. We are attempting to get more batteries from our supplier for this dis-continued model but have not been successful yet although we are still trying.  We offered the customer an option to upgrade to a newer model at a significant discount.  Thank You

  Customer Answer

  Date: 08/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The CycleBoard battery has failed very early after the purchase, with very few miles, and ABSOLUTELY NO ONE answers at the many departments located at CycleBoard. Their email response is a form email with absolutely NO follow up. I have attempted to contact them for weeks now, and it as if they don't exist(?). Except of course, for online sales.Sincerely,Ed

  

  Business Response

  Date: 07/13/2023

  This is the first we have heard that this customer has a battery issue so we just contacted them directly to see what the trouble is and determine a solution.  The customer purchased their board in May of 2022 so it's been a little over a year.