Reviews

This profile includes reviews for Arnel Management Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arnel Management Company

  949 S Coast Dr #600 Costa Mesa, CA 92626

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  Arnel Management Company

  PO Box 27850 Santa Ana, CA 92799-9626

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  Arnel Management Company

  1201 SE Walnut Tustin, CA 92780

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  Arnel Management Company

  1942 N Deerpark Dr Fullerton, CA 92831

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  Arnel Management Company

  1421 N Gilbert Fullerton, CA 92833

Review Details

• Review fromKimberly K

  Date: 11/08/2024

  1 star
  Rented an apartment at Cinnamon Creek (from Arnel), & was tricked with a ************** Was shown great apartments that had been updated & remodeled. Was told the apartment we were getting, was one of the remodeled ones. I arrived on move-in day (with a fully loaded truck), & was informed the apartment I rented was "accidentally" rented to someone else, & I was being moved to a different unit, but it was the same style. I put down a deposit to hold that apartment, so I'm not sure how that happened, & they never gave me a decent explanation. I said, okay, let's go look at it. It was absolutely unlivable. ************* were filthy (brown ***************** on the walls), the smell was horrible (they put glade plug-ins in every room to try to cover the smell), there were spiderwebs, mold behind the toilet, holes in the closet door, chips in the laminate floor, paint on the carpet, all the hinges on the cabinets were rusted out, there was graffiti on the light fixture - "Sleepy", under the kitchen sink was wet & smelled bad, the baseboards didn't go all the way around the room, etc. When I told them this was awful, they said, "so you aren't going to move in?". I said no, it's not livable, it's not even clean. They asked what they could do to make it better, & I told them they needed to do everything in there, that they had done to the actual apartment I rented & paid a deposit on, including cleaning & remodel. They said no. I said that I could not live in there like that, with all the dirt, stains, smell, etc. I was told that I would get a refund on my deposit, & they are now refusing to refund the deposit. At no time was I told that they had switched my apartment, until the day of move-in. If they had, I would have gone to see it. I was couch surfing and lived out of 2 backpacks of clothes and toiletries for a month, due to the lease on my old place being up, & I couldn't stay there. Had to pay to put all of my belongings in storage, . It was terrible.

• Review fromNix G

  Date: 10/26/2024

  1 star

  Nix G

  Date: 10/26/2024

  First and foremost I have lived at phesant ridge for 3 years now and the new manager is not only extremely rude but is very unprofessional. There are many instances. 1. She called me for a reciept she made for me after paying for a late fee for paying rent. The day after she called me for the receipt I said I threw it away she said don't people usually save their receipts? I said you should have the proof I paid that is your job. It is my discression what I want to do with it. 2. We wanted to renew our contract. She said to come back in the afternoon shes is too busy and does not have time to renew our contract. 3. I received a letter if my contract isnt renewed I will pay 2705 on a month to month basis. When I asked how much it is if I do. 12 month contract she said its the same price, I said so whats the difference she said. Your rent is cheaper then people renting now compared to yours. The important difference between the two is that with the month to month rate state of California can legally raise that amount up to 3 times within a 12 month period. 4. I parked my car in the open that os registered to my car parl in an open place for a few hours to let my mother who has cancer park there just to visit her grand kids for a few hours so she does not get towed she even put her disability placcard. We did not get a permit because we only have 1 car I was told to get an open permit if we havr 2 cars. When we spoke to the manager why was it towed if we are registered to the carpark and only needed it to be moved to open in a few hours. Her reply to us was you lived here for so long shouldn't you know that information already? She if very rude and does not have the correct characteristics to be a manager. I have loved this aparment but this is my last contract I will not renew my contract because of her. As a loyal tenant managers should help the tenants and treat them with respect and not treat them like they are incompetant or trash.

  Arnel Management Company

  Date: 11/08/2024

  We would like to thank the resident for living at Pheasant Ridge Apartments for three years and also for recently renewing their lease agreement again for a fourth year. At Arnel Management Company we strive to achieve the highest levels of customer service for our residents. We are sorry if you felt as if our standards were not met in this instance. Management on site was spoken to regarding your alleged complaints. All residents receive one carport spot as part of their lease agreement. In order to park in the open spots you need to have a hangtag in your vehicle when it is parked in an open spot.

• Review fromDerrick S

  Date: 06/07/2024

  1 star

  Derrick S

  Date: 06/07/2024

  Completely s***** as company. I evicted technical for one months rent. I had some Financial hardship due to being ill and losing one months full of no work( tipped employee) got behind. Was told the 18 they were filing eviction. My lawyer said they filed on the 1st. Went to court in April,ARNAL MANAGEMENT LAWYER, said to give these idiots slip up payments and to bring them to the office. Well. No one communicated. Was such a f*>>< ordeal , finally gave them there month. I then go in the behind if may with two separate checks one for rent and one for legal fees. They refuse and claim a number 4x the amount I owed on a plead legal piece of paper. They are scum corp morons that dont care about anything but the dollar. I lived at this particular apt for almost 5 years and I was barely ever late except for the last year. Now I got thrown out on the streets with barely nk warning and now Im Homeless.******* living on the streets. I wish I could have destroyed that apt but because of the limited time I had I had to leave behind so much. Id stay away from these ******** I hope someone bankrupts you piece of sh:;t.

  Arnel Management Company

  Date: 06/10/2024

  The resident did not pay February rent per the lease agreement so we filed eviction. While at court an agreement was reached with the resident that they were required to pay an agreed upon amount of money. The resident did not pay the amount that they were required to pay under the agreement so the eviction process will now continue.

• Review fromVA V

  Date: 02/24/2024

  1 star

  VA V

  Date: 02/24/2024

  I give zero stars but I have to add one.Our gas has been out for two days and just received an email it will be out for another two days! We have no hot water or able to cook a meal. They just offered us pizza instead and first come first serve. We have had several notices about gas leaks in the past and this time its been the longest. Its very frustrating to pay so much on rent and have things not working.

  Arnel Management Company

  Date: 03/11/2024

  We are sorry for the inconvenience that this experience has caused you. Unfortunately, we were directed by the gas company to turn the gas off to the entire property. However, repairs have been completed and the gas to the property has been turned back on. During this time we provided food to residents at the property and we also gave residents a ten percent discount towards their March rent. 

• Review fromantonio g

  Date: 11/30/2023

  1 star

  antonio g

  Date: 11/30/2023

  absolutely the worst experience of my life! For 10 months that I lived in this place, it has been a nightmare! I am being evicted due to ***************** saying hes refusing my rent because hes in his feelings. on top of that, I have dealt with a racist neighbor, with proof, evidence harassing me, my wife, my daughter, and granddaughter and call us the * word. we have complained multiple times about this nothing has happened. the former management *********************** before he left, had wrote a letter on this persons behalf, and we were never told about this and they lied about it. the new management is a compulsive, liar and claims because she interracial dates and has a biracial child. that she know what its like to be a minority. The other management there took two months leave of absent, due to stress, come find out later on down the road she was having an affair with the former maintenance person who is married. we had to deal rats roaches ants all over the place. Prior to when we first moved in we had a garage broken into stole my sons bike my wife laptop, her work badge. I have video evidence of this racist neighbor, posting inappropriate signs on my door and on my window yet Im getting evicted because ***************** refused to take my rent, but they wont evict the racist neighbor we have dealt with for the past 10 months. we had made reports to the *AACP, renters rights and Im praying that by time this is done we will hold ***************** responsible for everything. This is hands-down by far the worst experience I have ever dealt with in my life. There was also an attempted sexual assault here while I was on my way to work a couple months back, and a person still lives here that assaulted this person. a guy shot through his window which I have pictures of because he was having a bad day right next to the pool and that person still lives here. Im hoping the BBB will read this so I can forward all this stuff I have regarding this matter I have nothing to say to this company.

  Arnel Management Company

  Date: 12/05/2023

  Rent is due on the first of the month and the payment deadline is the 21st. We gave them an extension until the 28th to pay. They called and told us they had the money on the 28th but never dropped it off. We called them on the 29th and asked them where the payment was. They said they still are waiting for an assistance payment and then told us they never said they had the rent. They were very lackadaisical when we told them we were going to file eviction and told us you have to do what you have to do. So, we filed the eviction on the 29th. Also residents are responsible for their own security and the safety of their personal items per the lease agreement.

• Review fromAnraham S

  Date: 06/30/2023

  1 star

  Anraham S

  Date: 06/30/2023

  Too many roaches and rats infont and the backside of the properties. We pay a lot money for living like that. Last year someone kill one people here. Saying too much drugs. Looks drug dealer. The manager know that. But dont doing anything.

  Arnel Management Company

  Date: 11/01/2023

  Arnel strives to keep the premises free from insects and vermin. The residents have the ability to let management know if there is an alleged issue so that management can attempt to fix any issue. Arnel does not guarantee the safety of residents personal property or their safety in general. Residents are encouraged to contact law enforcement if they need to.      

• Review fromTerry M

  Date: 06/14/2023

  1 star

  Terry M

  Date: 06/14/2023

  This place is infested with burglaries, they come every night to break residents cars, both mine, my husbands, neighbors on both sides, and all round broken car windows and glass everywhere in the parking lot. This apt have ZERO security/surveillance cameras to prevent burglaries. There have been hundreds of renters expressing concerns and complaints and worry but they refuse to help. The assistant manager actually will blame the residents for leaving personal items in our cars, but thats not even the case. The burglars just know thats theres no security and continue to come back and cause chaos in this dangerous, unsecured complex. The absolute worst complex I have ever rented.

  Arnel Management Company

  Date: 11/01/2023

  Arnel does not guarantee the safety of anyones personal property. It is up to the resident to make sure that their personal property is being safeguarded and kept in areas that are safe. 

• Review fromCarlos B

  Date: 01/21/2023

  1 star

  Carlos B

  Date: 01/21/2023

  I walked in to talk to ****** for phase 1 at Pheasant Ridge. I have an allergy to grass that affects my daily life and can easily cause death if not handled appropriately. I am also autistic and my allergies make me more sensitive in general when theyre affecting **** walked in to ask if I could be notified simply of when grass is being cut. When the grass is being cut I should not turn on my heater/ac as it brings pollen into my unit which causes my tongue to swell and my throat to close.When I explained this to ****** she said that in her 7 years of property management shes never had to accommodate anyone by notifying them of when grass was being cut.She was rude and unprofessional. This is life or death for me and her response is still that theres nothing she can do.I offered to bring in a doctors note and she said even then she cant promise anything. I will be filing a complaint regarding to fair housing act as well. All I wanted to know was when the grass was being cut so I could be mindful and stay inside and not turn the heater/ac on.

  Arnel Management Company

  Date: 11/01/2023

  We are sorry that your encounter with this Arnel employee was perceived as being unprofessional. This person is no longer employed with Arnel.

• Review fromMarie M

  Date: 11/02/2022

  1 star

  Marie M

  Date: 11/02/2022

  Corporates office wont call back EVER. ***-is the worst person i've ever had to deal with,. He talks bad about the tenants ( i have proof on camera). If your late on rent, they refuse to post it until they can file eviction paperwork. I have proof in writing in an email form them declining to post my rent for 2 months. Due to that, they are filing eviction on me even though i have all the rent. In order to not have this happen, *** is requiring 4 full months worth of rent and legal fees (should be 3 months owed, with 2 months worth of rent in money orders in hand already). I am not sure how they can do this legally but it is ridiculous.,

  Arnel Management Company

  Date: 11/03/2022

  We received checks from the resident in September that were not in the full amount of rent that was due so it was not accepted. The resident was notified of this. The resident also did not pay their October rent. Since September and October rent were not paid in full by the end of October an eviction was filed. The resident contact *** for the first time on 10/31/2022. *** spoke with the resident at that time. The resident continued to call *** after that time. The resident would need to pay the past due rent plus November rent plus their unpaid PWP balance along with legal fees in order to end the eviction process. Resident will be notified of this by management.