Complaints

This profile includes complaints for Cal-Am Properties Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cal-Am Properties Inc

  385 Clinton St Costa Mesa, CA 92626-6042

• 

  Cal-Am Properties Inc

  4830 E Main St Ste 17 Mesa, AZ 85205-8036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchase a home from them and moved in Friday September 29th. When we did the walk in that same day we noticed that the water heater was not working and the sales manager was with us and said they were going to work on it on Monday and get it resolved. It's been a week and we have been without hot water and we have a 2 year old baby boy that takes baths at Night

  Business Response

  Date: 10/29/2023

  The issue was a circuit breaker and was already corrected. 
  
  

  ***********************

  National Sales Manager

  Cal-Am Homes, Inc

  Customer Answer

  Date: 10/30/2023

  The issue was not a circuit breaker issue. This was that since day one the new water heater not working. The second water heater that was brought almost a week later did not work as well. We were without hot water for almost a week with a 2 year old baby boy. The issue has been resolved because a new one was installed and is know working, but a week later?. But what will be done to compensate for this issue that you were responsible for? That it took you a week to fix. A hot water issue in ******* is considered an emergency and should be resolved within 24 hour and that did not happen 

• Initial Complaint

  Date:07/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been to Far Horizons at least 5 times. I have been an excellent guest/ camper, often helping with events as a volunteer , not a paid camper. I had not read all of the rule book pertaining to children. When my grands visited, they came to swim at 2. The manager stopped them in what was a rude manner. I was irate. A nasty argument followed. I was out of line and eventually wrote an apology to manager and the office worker, saying I lived Far Horizons and wanted to return. I had been sent a check for $250 with no letter of explanation which I returned marked as void. When discussing this with the manager I was told I was not welcomed there because I was mean to the staff. This is so untrue! Before all of this happened, I had written to corporate to praise the housekeepers and activity department. I also put these comments on an kudos cards which were hung in the office. And before I left I told as many of the workers I could find how much I appreciated their work. I asked manager to reconsider. Eventually he called to say that legal had put me on the do not rent to list.I have a copy of my deposit check of $250 and an email confirmation of our three month stay in ****. I have many friends there and participated in many activities. Any of the monitors for glass fusion and pottery would vouch for me. I think the activities people would too but I think it might put their jobs in jeopardy so I would not ask them. I can give you contact information from other campers and home owners to verify my character.I have written detailed letters to corporate and regional management and received no response. Same with numerous phone calls. I know I was out of line when arguing with the manager but surly one mistake should not prevent me from returning. Should I get an attorney? I just want to be able to return with my husband.

  Business Response

  Date: 09/27/2023

  Thank you for feedback about your experience at our resort.We appreciate your desire to return this season but your conduct to multiple members of our staff was not in line with our guidelines for guest behavior. We did attempt to return your $250 deposit but you marked the check as void and mailed it back. We are happy to resend a new check to the same address.  

  Customer Answer

  Date: 10/12/2023

  I thought I did that when I stated that no one from Cal Am even talked to me. Also if someone from ****** were to go there and talk to people they would find I am a good person who made one mistake ( out of being there 5 years. I know the activities people would vouch for me but I fear it would put their jobs in danger. I will follow your directions with the hopes that you can reopen the case.  

  
  

  I had called Cal Am numerous times and left a message. No one ever returned my call. I will try again on Monday.

  
  

  Business Response

  Date: 06/20/2024

  ************* was reviewing older conversations about this issue and realized we did not respond to your comment saying you thought you provided a new address for us to send the $250 deposit check. Did you ever receive that check? If not, we can work with our accounting team to have that re-issued. 

  We apologize in the delay as we mistakenly thought this complaint was closed. Thank you. 

   

  Customer Answer

  Date: 06/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************
  
   
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in the ****************** Home Park for 6 years. During the last 3 years the streets are {some have been repaved} in very bad condition. I called and talked to the manager and asked when they will be repairing the streets in the community. Her response was she is new, and the cost would be over $200,000.0 dollars. I asked if she is familiar with ARS 33-1363. It states that the responsibility is the Landlords to keep up the roads. My street has no black topping and what is there has turned to black dust. When the wind blows the dust gets over everything, and I've been told breathing in the dust is not good for your lungs. If you walk up the driveway or up the front porch stairs, you carry that dust on your shoes and bring it into the house. Today I received a notice that states that there will be a CAL-AM employee walking around the house and if there is work to be done, I will receive a notice to bring my home into the compliance with their rules and regulations and community standards. I don't have a problem with this, but I think they should follow the rules. I can't break the rules, but they can. I am ********************************************* to go out and clean up the mess. All that I want is for them to fix the roads and my neighbors and I will be satisfied.

  Business Response

  Date: 09/27/2023

  Thank you for your feedback ***************. We did complete a resurfacing project over the summer at Rose ****** and will continue to improve our streets. We appreciate your patience and your long tenure at our community.

  Customer Answer

  Date: 09/27/2023

  As of 9/27/2023 there are several streets that have not been resurfaced.  Mine being one of them. 

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without a pool and clubhouse for 2 to 3 yrs and yet they don't compensate the residents. My lot has been increased every year even though they aren't giving amenities.

  Business Response

  Date: 09/27/2023

  Thank you for your feedback. Our community experienced an unforeseen, catastrophic event. We have been working diligently with the city and our contractors to replace the amenities with new and improved amenities for your enjoyment. The estimated completion is ******* 2024. 

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a park model in ********* Villages owned by Cal-Am. The company constantly makes arbitrary decisions that directly affect us as owners without consultation. Attempts to contact them directly are ignored or met with belligerant disrespect. They take our money readily but refuse to engage in meaningful, respectful communication.

  Business Response

  Date: 09/27/2023

  In speaking to our resort manager, he informed me that he did have a conversation with you earlier this year about your concerns. We trust he answered your questions and walked through the improvements coming to ***************** this year. 

• Initial Complaint

  Date:04/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the past week it was found out by numerous residents of Cal-Am's resort ****************** that Cal Am was secretly going to eradicate tennis from this resort by converting all the remaining tennis courts into pickleball courts. I have been a annual customer of Cal Am VVV for at least 5 years. My monthly rate is based on the amenities provided at this resort, tennis being one of them. Tennis court availability is one of the main reasons I have been a paying customer of Cal Am. I have by email asked the *** and COO to explain the reasons for eliminating what has been a very significant venue at VVV and I know that scores of other VVV tennis players have also requested an explanation. No explanation has been provide to date. I have a deposit with Cal Am ****************** for winter **** and that is based on being able to play tennis at VVV. You would think that a company whose main business model is providing recreational activities in RV resorts "for active seniors" would explain to it's customers in a time sensitive and respectful manner why the tennis venue is being removed. ****** has not replied to scores of requests for an explanation. Their attitude continues to be insensitive and unwilling to communicate.

  Business Response

  Date: 09/27/2023

  Thank you for your feedback regarding amenities at Cal-Am Resorts. We are constantly evaluating trends and the needs of our guests to deliver amenities that will appeal to the large groups of incoming people. Based on the explosive growth of Pickleball and shortage of play courts across the country, we believed the area would be utilized more by Pickleball players and bring a greater benefit to this large group of active adults. I'm sorry you believe we acted in secret but an announcement event and ribbon cutting ceremony were held at the end of the 2023 Winter season promoting the improvement.  We appreciate your patronage and hope to see you this upcoming season. 

  Customer Answer

  Date: 09/28/2023

  Your response is simply does not line up with the facts. Yes you had a ceremony and ribbon cutting to announce the change to have only pickleball courts but that was after you had made your decision. Prior to that ceremony Cal-Am received an enormous amount of feedback from a large number of tennis players advocating for a less combative approach taken by ****** and to LISTEN to tennis players who had been patrons of Cal-Am for many years. You refused to discuss your course of action - which was to eradicate all the tennis courts and turn them into pickleball courts. At the ceremony your representative refused to talk to any tennis players that were present seeking some form of redress. This complaint is not really about your business decision it is how you turned a deaf ear to some of your loyal customers and how you instituted your business decision.

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant in the Rose ****** Luxury 55+ community in ******** *******. I am a snow bird. I only come and stay 3 months out of the year in the winter. The pool and the jacuzzi has been broken for 3.5 months. This is why I rent my place here in this community to enjoy the amenities while Im here this short time frame. We residents keep getting the run around excuse after excuse. We think now that it is Cal-Ams way of saving on energy costs. They dont want to heat the jacuzzi and the pool. We pay our rent, we do what we are legally suppose to do so why cant they be held legally accountable to keep things up and running as promised to us when we signed the rental lease agreement. Please hold Cal-Am accountable for our sake. Thank you!

  Business Response

  Date: 03/23/2023

  ********************, I want to apologize for the frustration you experienced with our spas unavailability. We also experienced frustration obtaining the parts needed to properly fix the spa. Hopefully we are at the end of these supply chain issues that have plagued so many businesses like ours.Our on-site teams work diligently to make sure our amenities are available for everyone to enjoy. Thank you so much for your patience as we worked through this difficult situation.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like our ************** mailed to us. We returned keys on or about October 29, 2022 for unit #*** at Craft on Baseline and *******, I have emailed the property manager, her supervisor in response the regional manager called me on 12/5/22 promising a check of approximately $400.00 was on its way. I have been reasonable in allow **** days for delivery of said refund check and nothing, when I check the portal I also see a credit that I would like refunded in the amount of $154.86. When I call the corporate office all I get is a voicemail. I am certain there are tenant rules they are in violation of at this point.

  Business Response

  Date: 03/23/2023

  ********************, I want to apologize for the delay in sending your refund check. In speaking to our management team, I see that it was sent to you on December 30, 2023 in the amount of $654.86. As you stated, this is the $400 plus the $154.86 credit in your account. We apologize this took longer than usual and will use this as a learning tool to improve our service.

  Customer Answer

  Date: 03/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  

  thank you so mucho! 

  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having a problem about one of there properties l live in and can not make contact with **************** who runs the property. ************************** was supposed to be the go to person but many calls and emails nothing back. Most recently her email is invalid.

  Business Response

  Date: 03/23/2023

  ****************, I spoke to our on-site manager at *************** to learn more about your situation. Im sorry if you are having a negative experience at our community and have had difficulty contacting our district manager, *******************************. Please feel free to visit our office staff to obtain ****************** direct number or email address. The manager said he would be happy to provide the contact information himself if needed. Thank you for reaching out and I hope we can resolve any situations you may be having.

  Customer Answer

  Date: 03/27/2023

  I have made several attempts to contact ******************************* and refused to reach out this includes email and phone calls times have

  left messages with reception in ********************. If she really wants to help like most General Managers would reach out to

  the tenant. My request is to contact an authority above her. Thank You, *********************

  Business Response

  Date: 03/29/2023

  Thank you for your response ****************. I was informed by ****************, our District Manager that she had a good conversation with you over the phone and that you are setting a date and time for an in-person conversation. We trust that conversation will answer your questions and your concerns will be addressed.

  Customer Answer

  Date: 04/04/2023

  Complaint dropped pending out come on meeting with Cal Am 4/6/2023.

• Initial Complaint

  Date:10/31/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a manufactured home in one of their parks in September. We paid September rent and tried to pay October at the same time, which she refused to take. The office manager also refused to tell us how to pay online or by direct deposit thats not an option They refused to take our payments AFTER we already purchased the house, unless we signed a contract that we would make appointments to go work on the home. Implying they would evict us, even though we don't live in the home and never intended too they have us on a storage agreement thst costs the same 900 as if we lived there and used their utilities. After being blackmailed into signing it, we went today to try and pay October November and December so we didn't have to worry about it. The office lady once again refused to take our payments instead saying they were going to evict us, and had sent to legal department? When we are trying to pay them, how hard do you have to beg someone to take your money. She refused to give us the main number to call am to try and straighten this out. Can't pay rent if they won't take the money. Then we found out they do have a way to pay online, so once again went back in to get the needed information to set it up and she refused to give is that information.

  Business Response

  Date: 03/23/2023

  ****************** *********, I came across your complaint and was sorry to hear of your experience. Would you tell me which property you purchased the home in? I would like to investigate this further and see if your issues were resolved. Its true that all homeowners pay the same site fees whether they live in the community and do or do not use the amenities. And yes, we do have an online portal so Im sorry again if you were misinformed. But if you could give me a little more information, I would be happy to follow up with our on-site team to see how we can improve our service. Thank you.