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Business Profile

Property Management

Cal-Am Properties Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Cal-Am Properties Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cal-Am Properties Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I coordinated moving into a property that I told would be upgraded and remodeled. I moved from out of state; the representative was very responsive during the process. I called ******************************* about 20 times to properly coordinate the move-in. She didn't send the lease until Friday; there was an issue with their system. I was to move in on Monday 9/12/2022 all to find out that I couldn't move in until 9/13/2022 due to a system error. On the day I went to pick up my keys I found out that the property was nothing like what was marketed. They had updated units at a higher price point. Due to the issues, the management company would not offer me any type of concession on the unit that was more expensive. I have been living in my car; I have an at-home job that is now being affected. When following up on returning my funds for the move-in that wasn't complete I cannot get an answer from ****** or the ***************** they take messages with no follow up. This has become a legal matter in two days. I have been communicating with this property since 8/15 in the matter of a month to coordinate a move in that was not being taken serious; no I am stuck homeless coming from ******* and I have to pay to work at a shared space to maintain my employment due to me being with out shelter.

      Business Response

      Date: 03/23/2023

      *************, I was sorry to hear of your experience with our apartment community.From what I understand the units we had available were not up to your standards. In looking at our records, I see that your money was refunded within 48 hours. In speaking to a District Manager who remembers this situation, we were not aware of the inconvenience you experienced finding a place that suited your needs. We appreciate your feedback and will use it to improve our service.Thank you. 

    Cal-Am Properties Inc is NOT a BBB Accredited Business.

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