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Business Profile

Moving and Storage Companies

Clutter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

This profile includes reviews for Clutter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clutter has 7 locations, listed below.

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    Customer Review Ratings

    1.01

    Average of 76 Customer Reviews

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    Review Details

    • Ya D

      Date: 06/19/2025

      3 days before they were supposed to pick up for a move they cancelled my appointment via text and rescheduled for 17 days out ( I have to be out of my apartment in 4 days). Thanks for nothing Clutter. No reason, just that they had an operational error and overbooked. Leaving me beyond scrambling.

    • Stephanie C

      Date: 06/15/2025

      Title:Clutter mishandled and destroyed high-value property, failed to resolve fairly Complaint:I contracted Clutter to move and store the contents of my 4-bedroom, ***** sq ft home. Despite clearly communicating the scale of the move, they sent two movers and a small truck, forcing me to hire a second company at my own expense. Upon delivery, multiple designer and custom items were returned damaged or destroyed, including matching furniture sets, lacquered pieces, glass dcor, and rugs.I filed a formal claim with repair estimates exceeding $12,000 and documented personal item losses totaling over $40,000. Clutter offered a total settlement of $6,000 ($5,000 for personal items, $1,000 for household damage) and rejected repair quotes without legitimate basis. They also failed to acknowledge their mover's lack of tools, refusal to reassemble furniture, and unprofessional behavior, including attempting to leave fragile items dumped on the first floor.When I escalated, Clutters ************************* failed to take responsibility, ignored critical facts, and repeatedly referenced internal protection policy limits that do not account for gross negligence or willful misconduct.I requested names of the executives who allegedly reviewed my casenone were provided. I was also promised a proper truck and crew by a representative named **. That commitment was not honored.I deserve:A fair and reasonable settlement based on submitted documentation Reimbursement for out-of-pocket moving and staging expenses Accountability for the mishandling of my property.I would not recommend Clutter to anyone. Their customer service practices and failure to resolve serious claims fairly warrant formal scrutiny.

    • Patricia Joy C

      Date: 06/09/2025

      I had the worst experience with this company. They rescheduled my appointment in the last min without properly informing me. I only got to know about it on the same day as my move out only when I called their customer support. The response from their support was even worse. The person is even questioning whether my concern is valid. It is a valid concern since it seriously impacted my personal schedule. I was lucky enough that my lease is still valid for 3 more weeks. Else, I would really be in trouble. And this person was just really acted like I was overreacting and that their last min change was not a big deal at all.

    • MIRANDA M

      Date: 06/06/2025

      stole my tv, ruined my couch, headboard and other furniture items horrible customer service and have denied all my claims, have had to file a police report. working with them have been an absolute nightmare

    • Jyoti S

      Date: 04/07/2025

      DO NOT USE Clutter. They were difficult to communicate with and when my items were delivered after several months they had damaged several thousand dollars worth of my furniture and glassware. Additionally, there are boxes of my things still missing. The movers were embarrassed and it was truly the worst moving experience of my life.

    • S. P.

      Date: 12/26/2024

      S. P.

      Date: 12/26/2024

      If I could leave 0 stars I would. I will make it my mission to leave this review on every website I can find to save anyone from experiencing what I have.This company is the absolute worst. I sent everything in my apartment to storage. We requested everything back and to close the account. They kept one of my boxes. I fought with them for 2 months to get it back. There is zero customer service so don't expect to talk to an actual person. We were missing some items, so we assumed they were in the last box. When we finally got the last box back we realized we were still missing a box with some artwork and a record player and a few other valuable items. I know what I sent because I had to take everything out of the apartment for a tenant that was moving in.I paid extra for the insurance. I filed the claim. They flat out denied it and that was it.I have now been emailing back and forth for weeks now. They asked me what the box looked like. I said it was a brown box that looked like the other 24 I sent in.Then they came back and said they searched their warehouse and didn't see a brown box.WHAT?? Surely we are not the only ones who packed everything in brown boxes.They asked me for a picture. So I screenshotted one of my brown boxes straight from their website.I sent it in and they said they had no record of it. I was like really? Because it is literally on your website. Then they said oh yeah upon further review we do have that. So I caught them in a lie and they knew it.I am absolutely ********** NOT GIVE THESE PEOPLE YOUR STUFF.I promise you that you will be sorry.Horrible. Literally the worst service in my life.

      Clutter

      Date: 12/28/2024

       Hi *****, we apologize you were involved in a claim, for privacy reasons we cannot discuss the details of your claim.  Publicly we can confirm it was assessed according to the protection plan on your account.  You are welcome to review the correspondence we provided and contact us if you have any additional questions.

      S. P.

      Date: 01/02/2025

      It was not assessed. It was turned down right after it was submitted. The items were in a brown box that was not labeled. I was told they searched the warehouse for my items but couldnt find them, which would mean that they wouldve had to open every brown unlabeled box in their facility.There was zero effort given to finding my items.This has gone on for two months.If you search reviews for this company you will find hundreds of reviews like mine. Items lost or broken in every case. We used brown boxes purchased from ********** with no markings on them, which probably looked like 90% of the items stored in this *********** not trust this company! Find a local storage place and transport your own items so you will not lose anything.Its heartbreaking because there were one of a kind items that just cant be replaced.This company could care less about your stuff.I have put my review up everywhere I can find so I can hopefully save at least one person the heartache and frustration of trusting someone with your belongings and having them lost or broken only to find out that even with paying for the extra cost of insurance, they will immediately deny your ******** your research. If you look for reviews of this company you will find so many of the same as mine. Not to mention the fact that it took two months of unanswered phone calls and emails to get the one last box they did not deliver and said they had. It was next to impossible to even find a phone number to talk to a live person.And Clutter, I will continue to post my reviews everywhere I find in hopes that you will lose trust from the customers that you failed and will continue to fail.They will take your money and do not give a c*** whether your possessions come back safe and sound. Do better!!

    • Zuzanna D

      Date: 12/06/2024

      Zuzanna D

      Date: 12/06/2024

      Predatory services & the worst customer service I have ever experienced. First off - good luck getting a hold of someone aside from booking the service. You will ask for a call back but they will email you instead.During pickup I paid extra for a specific pickup time as the apartment in the city only gives you 1 hour window to move your stuff out - they were an hour late and only sent two people which caused delays an issues with my building. Paid for additional insurance on my stuff in case anything gets broken but they claim their policy doesn't cover items that are packed by customer, which I was not informed about. All of my items were carefully packed using packing paper and bubble wrap, boxes clearly labeled FRAGILE yet several items inside got damaged. After filing a claim several times and complaining they FINALLY told me they would reconsider refund for damages if I can prove things weren't damaged before they were placed in the boxes... calling me a liar saying I could be taking advantage of them, like I could somehow package glasses that were absolutely ************ addition seems their policies change quite frequently. I stored my items for about 4 months and when first ordered was told everything would be put together the same way it was before they took it apart, but when my items arrived the guys said they don't put items together, that it costs extra. The company is just a bunch of scam artists.

      Clutter

      Date: 12/12/2024

      Hi Zuzanna, 

      Thank you for reaching out. I can see that you're currently in communication with one of our Trust and Safety specialists. 

      We hope to resolve this matter quickly and fairly. 

      Regards, 

      Clutter

      Clutter

      Date: 12/12/2024

      Hi Zuzanna, 

      Thank you for reaching out. I can see that you're currently in communication with one of our Trust and Safety specialists. 

      We hope to resolve this matter quickly and fairly. 

      Regards, 

      Clutter

    • Isabelle A

      Date: 11/19/2024

      Isabelle A

      Date: 11/19/2024

      I agree with what everyone is saying here. Clutter is all about nickel and diming you. They represent that they will charge you one rate, and then up it at the last minute and force you to sign inaccurate documents to get your stuff or get anything done. This place is terrible and needs to be investigated.

      Clutter

      Date: 11/30/2024

      Hi ********,


      We are sorry to hear you may have misunderstood your billing for your appointments. We strive to be transparent in our billing, and communicate appointment costs via your Account Portal at ********************************** during appointment booking. This information is also sent to you via email in your appointment confirmation email, and is visible in your Account Details section of your Account Portal for active accounts, or, in the Settings section of your Account Portal for inactive accounts. You may also review your appointment documents in the Settings tab and the Appointments tab.

      You remain in contact with our Trust and Safety team should you have any additional questions.


      Warm regards,
      The Clutter Team

    • Lincoln H

      Date: 11/08/2024

      Lincoln H

      Date: 11/08/2024

      Im on the phone with them now for the last 30 minutes. They are a complete scam. They texted me at 4 am telling me they are coming to see me. I never received any confirmation and then they told me canceled appointments are a 100 dollar charge.

      Clutter

      Date: 11/09/2024

      Hi ******** We apologize for the negative experience you had. While our records do not match your 4 am claim, we are happy to report we reversed the cancellation fee as a courtesy. If you need any additional support please contact us via the "I need help" button in your account portal. Thank You, The Clutter Team

    • Toni P

      Date: 10/25/2024

      This company lacks integrity, accountability, and professionalism. Despite having initial quote and documentation for this quote, Clutter overcharged me. Along with this, Clutter hits customers with hidden fees that are not transparent until customer is charged. During move, I had numerous items/furniture that were damaged as well as damage to my property by movers. Also, Clutter did not provide movers with proper tools to support move, which added to time to the move as well as led to improper assembly of furniture (very frustrating). With damages, inadequate scheduling, and being overcharged, Clutter has provided no fair resolution and customer service **** are HORRIBLE, lack communication, and customer service skills.

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