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Business Profile

Humidifiers

Newair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Humidifiers.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an evaporative cooler from Newair in June 2022. The cooler was delivered to me in a box that was so damaged that I elected to not even open the box, for fear the unit was just as damaged as the box. I contacted Newair, and was told to send a video of the damaged box which I did, along with pictures of the box. They were supposed to send me a RMA nbr which took forever and a day to receive. I was so frustrated with their service and with receiving the item in such damaged packaging, that I elected to just get a refund and have no further dealings with Newair. I have a string of email communications between myself and Newair beginning in June 2022 through August 2022 first trying to get a RMA nbr, then trying to get a refund. I last contacted Newair on 9/21/22 regarding the status of my refund of $90, and was told by *****, ****** and *** at Newair that a refund check would be mailed out to me by Friday, 9/23/22. It is now October and I have yet to receive a refund of my money. Before ending the phone call I placed to Newair on 9/21/22, I asked ***, to make sure the customer svc **** and the Accounting **** knew that I would not be calling Newair again, in regards to this issue as I thought it was ridiculous what I had to go through, all I had to go through just to return the unit; and trying to obtain a refund (which was worse) for the money I spent. I told her I would be filing a formal complaint if I did not receive a refund check by the following week (by 9/29/22). It is now October 2022, and enough is enough. I am now filing this complaint against Newair, and I will never again in life do any business with Newair. I will also let my friends know of my negative experience with them.

    Business Response

    Date: 10/07/2022

    Hi, 

    Thank you for reaching out kindly note we have issued a refund back to the customer on 10/7/2022. He should see a difference in their bank statement within 5-7 business days a notificaton email was sent to the customer also. 

     

    Best Regards,

    Customer Care

Newair is NOT a BBB Accredited Business.

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