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Business Profile

Massage Chairs

AJX Distribution Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Chairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has owed us money since 10/13/2023. The company is known for not paying on time and also issuing multiple NSF checks. They stated they would pay off their debt slowly with small payments, and failed to do so. After we submitted them to the court and they failed to show up, they reached out and stated they would like to "settle this" to avoid a judgment against their business. They ended up sending another check, only to have the bank mail us a letter for a bounced check. After notifying the company they are asking for more days, when we have given them months to get this resolved. If you are looking to do any kind of business with them I would say think about it as they are a high risk business.

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase was made for a massage chair remote controller on 9/26/22 from GoodPriceWorld (known as AJX DISTRIBUTION INC.). Email confirmation of the order was received with the order number ****. Bank statement shows that I was charged for the item. Item was tracked as waiting for fulfillment and seller was contacted via Messenger and phone number (provided on website as **************). The response was item is backordered from *****. As of today, 3/6/23, item was never received and my account is closed out and locked out. I cannot view my order detail anymore, and it is shown as 404 page does not exist.

AJX Distribution Inc is NOT a BBB Accredited Business.

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