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Business Profile

Massage Chairs

AJX Distribution Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Chairs.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Brian M

    Date: 06/21/2023

    As noted by the other complaint, ****** doesn't honor the warranty. My wife and I spent hours trying to reattach the foot attachment, which needs cleaning often, only for the zipper on the foot attachment and leg attachment cover to break. It was defective and poorly designed and not designed for removal. This should be covered under their 2 year parts warranty since I have had it less than 2 years, but they wouldn't honor the warranty.Then they charge $25 for one foot cover and $75 for the leg attachment cover. They provided a 25% discount like they were doing us a favor after not honoring their warranty. The foot cover they sent was damaged and used, and was clearly taken from a used product. I sent pictures and they at first only offered a 10% discount in the future. Then they offered to send a label to send it back before they would send a replacement, so they want me to spend my time sending back an unusable piece of fabric and wait for a replacement. No thanks, I have spent more than enough time that that is not a feasible solution.This company is a joke and I would recommend staying away or just assuming you bought a cheap throw away massage chair. They charge a 30% fee on Amazon to return a product, plus I think an additional 10% fee. Additonally, the leg massager is spring loaded so you can't relax your legs. I was told that would go away over time, but it doesn't.

AJX Distribution Inc is NOT a BBB Accredited Business.

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