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Business Profile

Wholesale Leather Goods

Lodis

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Leather Goods.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/29/2024 I purchased a handbag online - Lodis ****** ******* for $119.00. I received the bag on 12/12/2024. The bag had an extremely strong nasty odor that would not go away. I tried to air it out for days and it didn't help. I contacted the customer support for a return authorization numerous times before they gave me an address to return it to. It was sent back to the address they gave me and I have a *** confirmation for it being delivered on 12/26/2024. I have asked 6 times in emails for my refund with no refund as of yet. On 12/27/2024 they asked for a few days to refund me. Today is 1/10/2025 and no refund yet and they stopped replying. they have my money and the handbag now.

  • Initial Complaint

    Date:05/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with Lodis on 4-13-24, took forever for company to ship. Finally on 5-1-24, received email from Lodis saying package is out for delivery with ****** The email shows only TWO of the THREE purses I ordered. I'm like what the hecky! ***** delivered package and I'm missing ONE purse. Immediately, I email Lodis and still to this day, NO news. Included in my package was shipping slips seems International, slip has a phone # of: ************, and email of ************************************* I call phone # it goes to a voicemail for a ***** person. I've left TWO voice mails and still NOTHING from Lodis. Even forward the 1st email I sent on 5-1-24 to Lodis to Gmail account and still NO reply. Attached are both emails I've sent to Lodis RE: order Lodis-4570. They need to advise if they ever plan to send my **** purse or, REFUND me cost of bag. I'm beyond words with this company.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this item a handbag on January 2, 2024 and received it around January 10th, 2024.I noticed it had a really strong, chemical smell that I initially thought would go away. After a week of trying to "Air it out: I just couldn't take it anymore.I notified Lodis by email and they told me to air out and I told them I did, then they offered me an exchange which I refused because it would have the same unbearable odor. Also, their website indicates they are *** company and the item was shipped to me International. I would not have purchase it knowing this.I have contacted the the company via Email to find out about my Refund (3 times) and No reply. I can't find any Phone Number either. This company is not doing fair business.

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a purse as a gift. I received a email from Lodis stating the order would be late. I repurchase a gift. When the purse finally arrived I contacted Lodis, they said the return it. I returned it via mail 4 weeks ago. Now Lodis wont return emails, etc. No refund. Nothing from them

    Business Response

    Date: 02/20/2024

    The refund has been processed from our end on 16th February 2024

    Refund Transaction ID: *****************

    Request you to kindly acknowledge the same please.

    Thank you.

    Team Lodis

Lodis is NOT a BBB Accredited Business.

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