We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesalers and Distributors

Alltrade Tools, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an ***** rack from costcos used it twice the second Time it broke leading to an evoke being damaged beyond repair. When I looked up how to return this broken item for a refund I found it had been recalled. I never received a notice on this recall. I took the rack back to ****** where in they gave me a full refund on the rack but told me the bike was the responsibility of the manufacturer. Ive given them every piece of info on this incident including a detailed account of what happened. The are saying I need the receipt for the rack i cant find it as it was back in July. I have given them the return receipt that had I not owned the rack ****** couldnt have taken it balcony. I feel getting the run around. Please help

    Business Response

    Date: 03/07/2025

    We have reached out to the customer to resolve the issue. It has been resolved as of Dec 2024.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Powerbuilt 1/2" drive 12" socket with a lifetime warranty. The ratchet mechanism broke. I corresponded with the warranty department, trying several times to get a replacement sent out. Each time, after providing the information that was requested by Alltrade,--a picture of the tool, measurements, the type of tool, my information, etc. Each time, the company just stopped responding. I have sent multiple emails to the company--even to someone who apparently is the **** but every time they pretend that they need more information, then just stop responding after the information is sent. At this point, I don't trust the company to actually send a replacement and I would like a refund of my $19.99 purchase price.

    Business Response

    Date: 11/02/2023

    An order was sent out on 10/27/2023 for a replacement Ratchet.                                                                                                                                                                                                  11/2/23 3:25pm Spoke with ***************************** (Doctor ********* she advised she received the replacement and apologized for any confusion as she was using her husband's email and may have missed any correspondence from our company. 

    Customer Answer

    Date: 11/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, the business did give me the runaround in trying to resolve this simple task related to warranties, and I am disappointed that it took so much effort to get a replacement for a lifetime warranty tool. Alltrade needs to do better 

    Sincerely,

    Doctor Trombone

  • Initial Complaint

    Date:09/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 1/2" ratchet handle with a lifetime warranty from their "Powerbuilt" line. The ratchet mechanism stopped working. Contacted returns and they asked for all the necessary information, then they just dropped it and stopped responding to emails. "*****" in customer care has ignored five emails so far.

    Business Response

    Date: 09/18/2023

    9/14/23 contacted the customer ***** and he is sending me an email/photo with measuring tape and brand to identify which ratchet to send out.

       He stated that didnt understand that normally for warranty he is responsible to return defective item for exchange, or if can identify item and issue can use email communication.

    ********************* for *****************

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product fails to work, repair or replacement not forthcoming. Item- Snap-On Pressure Washer 692024.After exchange of emails and phone messages with Alltrade Tools, LLC, the company has not responded to my emails and phone messages. Last communication from Alltrade was an email from 30 June 2022.I would like to have a replacement pressure washer as soon as possible. I have several tasks that need to be completed before the cold weather sets in. I've been very patient with this company. I do not like being ignored, nor do I like having a pressure washer that I purchased, which does not work.Thank you for your help in this matter.***

    Customer Answer

    Date: 09/21/2022

    I did receive a phone call from All trade tools.

    Business Response

    Date: 03/23/2023

    We spoke at length with **********,

     

    ********** was unaware that the item only had a 1Yr and was assuming like his Snap-on Hand tools it had a lifetime warranty, and that his item would be repaired or simply replaced with a new unit.

        We advised him that his pressure washer had not been manufactured in nearly 10 years but although no longer under any warranty,that would try to advise ways for him to repair his unit since last year.


     

    Customer Answer

    Date: 03/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Alltrade Tools, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.