Complaints

This profile includes complaints for Powur's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powur

  2683 Via de la Valle # 321G Del Mar, CA 92014-1911

  
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  Powur

  11575 E. LAKETOWNE DR Albertville, MN 55301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Daily I have to flip breakers in the Enphase Box off and wait to flip them back on. The Enphase Box is between my **************** and the ************** ****************. This problem has been going on ever since the installation took place in 2024. Why are they allowed to sell defective products? This is not fair to the consumer/home owner! I bought this home while they were still building it, brand new, from the builder. i should be entitled to removing all solar equipment, any damages to the home repaired, a new roof when panels are ripped off, the solar panel loan paid off. if you can't do it right then don't do it at all!

  

  Business Response

  Date: 06/30/2025

  Hello *********,
  
  Thank you for reaching out to **. At Powur, we deeply value open and transparent communication throughout your solar system installation process. Your satisfaction is our top priority, and we are dedicated to turning your experience around.
  
  Our Executive Resolution specialist has carefully reviewed your concerns and has initiated a ticket for prompt assistance from our Operations and Maintenance (O&M) department. A member of our O&M team will be reaching out to you directly to gather any further information needed. Please do not hesitate to reply to the email mentioned above for immediate support.
  
  We are committed to resolving this matter for you as quickly as possible, and we truly appreciate your patience.
  
  Best regards,  
  Powur Customer Success Team
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1.5 years of scheduled and rescheduled attempts to fix my Solar installation problem. Sent wrong parts to me, technicians don't show up or when they do show up, they don't have necessary supplies to install or fix issues causing reschedules over more rescheduling. This is the 6th time this has happened. This last time, they show up and sit in my driveway for a hour on the phone and leave my garage doors open and proceed to leave after their conversations without notifying of any work done resulting in more rescheduling. I have to take time off of work to be home, they've sent me a ****** cash gift card due to no shows. This is poor to say the least. They schedule dates without asking when you can be home or can take off work.... just to say they scheduled. Totally unreasonable.

  

  Business Response

  Date: 06/13/2025

  Hello ******,
  
  Thank you for sharing your feedback with us. At Powur, we are committed to open and honest communication throughout your solar system installation. We genuinely value your experience and strive to provide exceptional customer service at every step.
  
  We have escalated your concerns to our operations team and confirmed that a project manager (PM) has been in touch with you, with the latest communication on June 11, 2025. We apologize for the delays that have led to uncertainty regarding your project; we understand how important this is to you and are here to make it right.
  
  To ensure that each concern is promptly met, please continue to use the communication channel with your project manager. Your satisfaction is our priority, and we are eager to assist you further.
  
  Warm regards,  
  Powur Customer Success Team

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, we had solar panels installed on our home by Powur, PBC. Before the installation, the company assured us that our roof was in good condition and did not require any repairs or replacement. Based on this representation, we moved forward with the panel installation.However, during the following winter, we began experiencing roof leaks. Concerned, I contacted several independent roofing professionals. Every roofer I spoke with told me the same thing: the solar company should have advised us to replace the underlayment prior to installation. They confirmed that the roof was not in adequate condition to support a solar panel system and that the company never should have installed panels without addressing this.Since then, I have repeatedly reached out to the solar company to resolve the issue. They have consistently refused to take responsibility, claiming that the leaks are unrelated to the panel installation. After months of trying to get help, their latest response was to tell me to file a claim with my insurance provider.If my roof was truly in the good condition they claimed before installation, then there would be no reason for it to begin leaking immediately afterward. In addition, the installation team broke several roof tiles during the process, which were replaced without proper care. The timing and nature of the damage strongly suggest their work directly compromised my roof.I am now in a difficult position. Roofers Ive contacted are unwilling to make any repairs unless the panels are removed, but no one is willing to touch the system the solar company installed. As a result, I am unable to repair my roof and am left with ongoing water damage and no support from the responsible party.I am filing this complaint with the BBB in the hope of resolving this matter and holding the company accountable for the damage they caused and their failure to act responsibly.

  

  Business Response

  Date: 05/13/2025

  Hello ****** *****,
  
  Thank you for informing us about the issues you've experienced. At Powur, we pride ourselves on transparency and honesty throughout the solar system installation process. Our top priority is ensuring you feel safe and satisfied with our customer service.
  
  After a detailed site inspection, our technicians determined that the cause of your roof leak is not related to the solar installation. The following findings support our assessment:
  
  All tiles around the solar arrays were found to be intact and properly flashed.
  The leak near the front living room shows clear evidence of rodent activity.
  The leak near the bedroom appears to stem from the area around the second-floor chimney, which is directly above the leak and separate from the solar installation.
  The leak in the bedroom is directly along the wall and ceiling; however, the solar array is about 3 feet below this area.
  
  In all suspected leak locations, we found no broken or displaced tiles, and the roofing paper remains in good condition, as confirmed by a scratch test performed by our technician. Based on our findings and the photo documentation collected during the visit, we are confident that the roof leaks are not a result of the solar installation. As such, Powur is not responsible for conducting roof repairs related to these issues.
  If you have any further concerns, please do not hesitate to contact us. We can be reached by email at *************************************** or via chat at *******************************.
  
  Best regards,
  Powur Customer Success Team
  

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally raise a complaint regarding my experience with Powur PBC and the deceptive practices I was subjected to during the solar panel sales process. I was explicitly told by Powur representatives that upon installation of the solar panels, I would no longer receive a monthly utility bill from ***** and that my only financial obligation would be the solar financing payment. This representation was a significant factor in my decision to proceed with the purchase. However, that assurance has proven to be entirely false. I am still receiving and paying monthly bills from ***** in addition to my solar finance payment.Upon discovering this discrepancy, I contacted my financing provider, ******************, to inquire about options to remove the panels due to the misrepresentation. ******** informed me that the panels can indeed be removed and that Powur would need to refund the loan proceeds they received, after which ******** would cancel the loan. I was also informed that such reversals have been successfully carried out with other solar companies.Despite this, Powur has refused to cooperate and claims that removal and refund are impossible, directly contradicting Sunlights statement. This refusal is unacceptable and places me in an unfair financial and legal position due to Powurs initial false promises.Additionally, I was told by Powur that the financing would be categorized as a simple home improvement loan. However, it is instead recorded as a second mortgage against my home, which I was never informed of and did not consent to under that classification. This is yet another instance of misleading and deceptive conduct.The entire sales process was built on misrepresentations and false assurances, and I now find myself locked into an agreement under completely false pretenses. I am demanding a resolution, which includes:

  

  Business Response

  Date: 05/13/2025

  Hello ******* *******,
  
  Thank you for bringing your concerns to our immediate attention. Here at Powur, we always seek to provide our customers with a world-class experience, and your experience could have been better. Please accept our sincere apologies for the frustration caused by this ordeal.
  
  Based on the information you gave us in your complaint, we have started a case with our Seller Integrity team for you. You will be contacted within 48 hours by a specialist, and you can give additional information at that time if you like. Should you have different, unrelated concerns regarding your project status, contact our Customer Success Team at your earliest convenience. We can be reached by email at *************************************** or by chat at **************************************.
  
  Respectfully,
  Powur Customer Success Team

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has come to my attention that my roof was damaged during the installation of the solar panels at my house. My address is **************************************************. I have attached the estimate for the damage. I request that POWUR repay me for the damages. Also, the salesman that came to my house misled me and failed to disclose the loan requirements when I applied to ******** for the loan. I was told that the solar loan could be assumed and that there were no other conditions besides the new buyers having adequate faineances to take on the loan. ******** recently informed that the loan is required to be at the ************** prior to assumption of the loan being considered. This has created a financial burden for me and caused the buyers of my home to terminate the sale agreement. If I had known these conditions prior to signing the loan agreement, I would not have signed for the loan.

  

  Business Response

  Date: 05/13/2025

  Hello Mr. ********************* you for taking the time to share your concerns with us. At Powur, we take pride in maintaining transparency and honesty throughout the solar installation process. Your satisfaction and peace of mind are our top priorities, and we are committed to supporting you every step of the way.
  
  Our Executive Escalations Specialist has reviewed your concerns and initiated a case with our Operations and *********************** The team has been working diligently to investigate and address the issues you raised, particularly regarding the condition of your roof.
  
  Our most recent communication was on April 29th. For the quickest response, we encourage you to continue replying to that email thread. You can also reach us at *************************************** or via live chat at *******************************. Were here to help and are committed to resolving this matter as quickly as possible.
  
  Best regards,
  Powur Customer Success Team
  

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Powur (through a local representative, *** ****** at *******) to install a solar system on my home. The system was installed on 14-JUN-2023. From the start, the installation was substandard, unsafe, and non-compliant with Powurs own documentation, manufacturer instructions (Enphase and Q Cells), and city-approved plans.Key issues include:An AC cable left exposed without a required Enphase sealing cap, creating a fire and shock hazard Loose cables left unsecured on a tile roof Debris including scrap metal, wire, and a WD-40 can left behind on roof Damaged roof tiles and stucco 1 out of 3 branches were offline due to exposed AC cable from substandard installation for over 8 months, resulting in $1,172+ in utility charges The contractor failed to notice or address this, and Powurs response was minimal and delayed I provided a full report documenting all findings and gave a resolution deadline of 28-MAR-2025. Powur responded by scheduling a site visit, but the corrective work was partial and substandard. As of today:The promised inspection report has not been provided A non-Enphase part was installed, in violation of the installation guide No compensation has been offered for financial losses No acknowledgment of the clear negligence in installation or follow-up Desired Resolution:Reimbursement for out-of-pocket expenses and energy loss Proper replacement of the panel and microinverter Full removal of debris and final cleanup Written confirmation that the system now complies with all manufacturer and safety requirements I expect Powur to stand behind the safety and integrity of their installations and the vendors they use.

  

  Business Response

  Date: 05/13/2025

  Dear **** *****,
  
  Thank you for taking the time to share your experience with us. At Powur, we pride ourselves on maintaining transparency and honesty throughout the solar system installation process. Your satisfaction and peace of mind are our top priorities, and were committed to ensuring you feel fully supported.
  
  Our Executive Escalations Specialist has been actively engaged with you since April 7th to address your concerns. As of our most recent communication on May 12th at 8:41 a.m., we confirmed that all the issues you raised have been resolved. Additionally, we have issued the agreed-upon reimbursement.
  
  We sincerely apologize for the time it took to bring your system back to full functionality. If you have any further questions or concerns, please dont hesitate to reply to our ongoing email thread. You can also reach us at *************************************** or via live chat at *******************************.
  
  We appreciate the opportunity to resolve these matters and thank you for your continued trust in Powur.
  
  Best regards,
  Powur Customer Success Team
  

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2023 the solar system set up by this company stopped delivering power Date of the transaction: February 6th 2023 to present. Amount of money paid to the business: $90,000 The business committed to provide us with 18kw of electricity annually and a monitoring system The business has not tried to resolve the problem. I have created 3 tickets on their customer service chat app with no human contact available and no return calls or repair service outreach.The issue does not involve advertising.

  

  Business Response

  Date: 05/13/2025

  Hello ****** ******,
  
  Thank you for bringing your concerns to our attention. At Powur, we are committed to maintaining open and honest communication throughout every stage of your solar journeyboth during and after installation. We understand that your experience did not reflect this standard, and we sincerely apologize.
  
  We truly appreciate your patience as our teams worked diligently to address the issues you raised. Our Operations and Maintenance team identified a problem with your solar systems gateway, which was causing intermittent connectivity issues. Were pleased to confirm that your system has been fully activated as of April 1st of this year. A recent review shows that your system has been operating consistently since this point in time and is producing energy in line with the original production estimate provided at the time of sale.
  
  We apologize for the time it took to restore full functionality to your system. If you have any additional questions or concerns, please feel free to reply to the email thread with Powur's Operations and Maintenance Team. You can also contact us at *************************************** or via live chat at *******************************.
  
  Respectfully,
  Powur Customer Success Team
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since December of 2024, we have had nothing but trouble with getting our solar panels fixed. The critter guard has finally been fixed, but now they are refusing to contact us about getting the meter to our solar panels fixed. We have been trying to get them to answer us/have someone come out to fix it for over two months. There has been 0 attempts on their part to fix the issue at hand. This is a breach of contract on their part. They need to either fix it, or we will have no choice but to start a lawsuit against them.

  

  Business Response

  Date: 03/08/2025

  Hello ******* and **** ******,
  
  We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.
  
  Our Executive Escalations specialist has reviewed your concerns and started a case with our Operations and *********************** They're working hard to find a resolution and address any problems you've had. The last time we talked was on Thursday, March 6, when we confirmed the scheduling of an in-person site visit for 3/15. If you need a quick response, please keep responding to that email thread. You can also reach us at *************************************** or chat at *******************************. We're eager to help you out and resolve this matter as fast as we can.
  
  Best regards,
  
  Powur Customer Success Team

  Customer Answer

  Date: 03/08/2025

  
  Better Business Bureau:
  
  I this complaint was first sent in due to Powur not communicating with us to get the situation fixed. It has since been fixed and we only got that process started because I told them we were writing to the BBB about the situation.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 they installed a solar system that cost 47K. The system was not set up properly and it took my over a year fo get it resolved. Now my system has stopped working completly and they will no respond to any of my contact. They have NO phone to call all done threw ******* customer service software. So i am at the moment pay **** and a Payment on the purhase price of the unit.

  

  Business Response

  Date: 03/08/2025

  Hello **** *******,
  
  We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.
  
  Our Executive Escalations specialist reviewed your concerns and started a case with our Operations and *********************** Powur's Service team scheduled an in-person system inspection which determined the root cause of your system issues. We're happy to report that your system is now fully operational and is producing energy within the bounds of the estimate originally presented to you.
  
  The last time we talked was on February 26, 2025. If you need a quick response, please keep responding to that email thread. You can also reach us at *************************************** or chat at *******************************.
  
  Best regards,
  
  Powur Customer Success Team

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Power to the system keeps shutting off or tripping off. Riverside Public Utility has been out here three times to correct the problem. They said that they will no longer come out and reset the system. I have been trying for the last three (3) months to contact someone at POWUR to rectify this problem to no avail.I have called ************** and after the recording the line disconnects. I have tried other numbers and have left a voicemail. The gentleman who wrote the policy has tried to get ahold of someone and he has met with negative results. I have finally reached out to MOSAIC Client **************** Hopefully I will get some help from them but they will not gaurentee any results. I've gotten to the point where I have stopped paying my bill because i cannot afford to pay $615.00 a mth for solar and $2200.00 a month for Electricity. Please Help.

  

  Business Response

  Date: 03/08/2025

  Hello ****** ****,
  
  We are grateful that you've taken the time to inform us about the issues you've experienced. At Powur, we pride ourselves on being transparent and honest throughout the solar system installation. Our top priority is ensuring you feel safe and satisfied with our customer service. We want to do everything we can to help you out.
  
  Our Executive Escalations specialist has reviewed your concerns and started a case with our Operations and *********************** They're working hard to find a resolution and address any problems you've had. The last time we talked was on Tuesday of this week. Powur's Executive Escalation team has communicated with our ************* team and have approved an in-person system inspection to address the concerns that you have with your system and its frequent tripping. You can expect a response from Powur's service team early next week regarding the scheduling of this service visit.
  
  If you need a quick response, please keep responding to that email thread. You can also reach us at *************************************** or chat at *******************************. We're eager to help you out and resolve this matter as fast as we can.

  
  Best regards,
  
  Powur Customer Success Team