Complaints

This profile includes complaints for Powur's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powur

  2683 Via de la Valle # 321G Del Mar, CA 92014-1911

  
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  Powur

  11575 E. LAKETOWNE DR Albertville, MN 55301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE WORST COMPANY EVER!!! CONTRACTED THIS "COMPANY" TO INSTALL BOTH A NEW **** AND ***** PANELS. THIS PROCESS TOOK SO LONG, THAT THE FIRST PERMIT EXPIRED, WITHOUT INSTALLING ANYTHING, FROM DAY ONE, IT WAS THE RUNAROUNDS. I MUST HAVE SIGNED THE CONTRACT AND ALL OF IT REVISIONS ABOUT 100 TIMES. NO ONE WAS SMART ENOUGH, TO PROVIDE A REASONABLE EXPLANATION AS TO WHY THE DOCUSIGNS KEPT GETTING LOST. THEY KEPT SAYING I WAS THE CAUSE OF THE ****** EVEN THOUGH I PROVIDED SCREENSHOTS PROVIDING THEM WRONG. I WAS PROMISED A TAX REBATE OF 14K. I EXPLAINED SEVERAL TIMES MY FINANCIAL SITUATION AND WAS TOLD IT WOULDN'T BE A PROBLEM. AT THE TURN OF THE NEW YEAR, MY TAX AGENT TOLD ME THAT I DIDN'T QUALIFY, AND THE ***** WHICH I WAS TOLD WAS A LIE TO GET MY BUSINESS. WEEKS PAST AND SEVERAL EMAILS LATER, I FINALLY CONFIRMED AN INSTALL DATE. THE "****ING INSPECTOR" CAME TO RECORD THE ***** OF WORK NEEDED TO INSTALL MEET CODE. AFTER SPEAKING WITH THE INSPECTOR, I WAS TOLD THE EVEN THOUGH I DIDN'T HAVE MUCH OF A PITCH, 3 TAB SHINGLES COULD BE INSTALLED PER CODE. I EXPLAINED THAT A ROLLED ****ING SYSTEM WAS NEEDED PER CODE, BUT WAS GUARANTEED SHINGLES WERE THE PROPER SYSTEM. A FEW DAYS LATER THE ****ING COMPANY DELIVERED THE MATERIALS, AND THE INSTALLERS CAME THE NEXT DAY. ONCE THE **** WAS INSTALLED, THE ***** PANELS INSTALLATION WAS SCHEDULED. THE INSTALLERS CAME OUT AND THE *** WAS COMPLETED. A FEW DAYS LATER, A RAINSTORM CAME AND THERE WAS ****. I CALLED POWUR AND THEY SENT A **** TO MAKE REPAIRS. A FEW WEEKS LATER ANOTHER RAINSTORM, AND YET ANOTHER ****. THE **** CAME OUT A TOLD ME THAT THEY FOUND THE PROBLEM AND THE **** WOULD NEVER HAPPEN AGAIN. SEVERAL WEEKS LATER ANOTHER STORM, AND YET ANOTHER ****. I WAS TOLD THAT I NEED TO HIRE A **** INSPECTOR, SO THEY CAN PROVIDE A REPORT ON THE INSTALLTION. NOT A CHANCE IN HELL! THEY CAUSED THE PROBLEM, AND THEY NEED TO FIX IT! AN INSPECTOR WAS SENT, AND THE WRONG TYPE OF **** WAS INSTALLED! THEY HAVE NO PROBLEM COLLECT THEIR PAYMENT MONTHLY

  

  Business Response

  Date: 08/30/2022

  Thank you for bringing this issue to our attention. Were sorry to hear that youre experiencing this issue and that youre not receiving the typical premium service that were known for.
  
  We will work to address and repair all issues you have reported and perform all work at no additional cost to you. We will also provide compensation for the stress you have experienced due to this roof leak. Your contact regarding the coordination and scheduling of repairs is ***********************, **************************************** His direct phone number is **************. Please know that we always strive to provide a satisfactory resolution to any problems our customers could experience during their installation and throughout the lifetime of their solar system. We appreciate your patience as we work to resolve the issues you've brought to our attention. 
  
  Again, thank you for bringing this to our attention. We apologize for the frustration youve experienced thus far. We will work diligently to provide you with a solution that you find fair and that meets your expectations. If you need support with something else in the meantime, you can get in touch with us directly at ***************************************. 

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not my first complaint through BBB, but there has been no resolution and no communication. After the first complaint I filed, there was minimal attempt to reach out and settle the issue of the solar panels. The company sent certain individuals to inspect my panels to which they concluded all the panels were to be removed and reinstalled. They informed me they would return within two days and it has been more than two weeks. These men do not return phone calls as to when they can schedule the visit and actually work on the panels as they were contracted to do so. The solar company also has not communicated with me on their behalf about when this will take place. I am very upset with the way they have treated my husband and I with no proper planning or communication in place. I no longer want the panels to be reinstalled. I have no interest in continuing this solar panel investment with this company. If they cannot commit to fixing their own broken panels, openly communicate about a potential delay, or execute the correct engineered panel layout that I was promised, then I need to be compensated and my contract with them needs to be terminated. These panels have not worked and this company has not been working with me effectively to correct this initial issue.

  

  Business Response

  Date: 08/31/2022

  Hello again,
  
  Thank you for again taking time out of your day to bring this to our attention. We apologize for the experience you have had with our team. We set a high standard for ourselves, and were disappointed to hear you didnt experience this level of work ethic.

  We have alerted the Operations Manager and the Project Manager assigned to your project to resolve this situation with a solution that you find fair and that meets your expectations. Our service partner has been engaged with scheduling this service appointment with you. We understand that initially only Wednesdays or Saturdays were preferable, but our service partner does not schedule on weekends so that has made it challenging at first. But I understand they were able to coordinate with you, and that they have an appointment with you on this Friday, Sept. 2nd. You made clear to them that no one would be home, since it is a Friday, until ****, but that you'd given the authorization to enter the property if you are not there at the arrival time. Thank you for your assistance in scheduling this service appointment.

  If you need support with something else in the meantime, you can get in touch with us directly at ***************************************. 
  
  Thank you.

   

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a solar system that was purchased with the home we bought in February. This system is under warranty and had a broken inverter unit the previous owners got someone to start repairs in March. In April a Powur PBC subcontractor came out to finish the repairs and arked the system and burned out the inverter making the whole solar system useless. Powur PBC scheduled repairs for July 6th, which the contractor could not fulfil at the time because he had to get Powur to authorize the replacement inverter. I was contacted by our regional rep to confirm it was ordered and to expect repairs done mid July. Since then there has been no update calls to schedule anything or status updates. We contact the company weekly and we're getting no responses. We are also suppose to get offset credits for the months our solar system is down that otherwise would be generated from our system. I've submitted all my bills per their instruction and also have not gotten any updates on that. It has been nearly half a year now and the same repair still has not been made. I am growing suspicious of them running down the clock to weasel out of their own warranty.

  

  Business Response

  Date: 08/18/2022

  Hi ****,
  
  Thank you for taking time out of your day to bring this to our attention. We apologize for the experience you had with our team. We set a high standard for ourselves, and were disappointed to hear you didnt experience this level of work ethic. We have alerted the Operations Manager and the Project Manager assigned to your project to resolve this situation with a solution that you find fair and that meets your expectations.

  The necessary part has now been secured, and our service partner is contacting you to schedule an appointment to replace the part and inspect the system.

  If you need support with something else in the meantime, you can get in touch with us directly at **************************************** If the case is so that we are able to resolve the issue for you, we'd greatly appreciate your considering revising online review(s) you may have posted to reflect that is the case. For that we would be grateful. 
  
  Thank you.