Complaints

This profile includes complaints for Powur's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powur

  2683 Via de la Valle # 321G Del Mar, CA 92014-1911

  
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  Powur

  11575 E. LAKETOWNE DR Albertville, MN 55301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a solar system that was purchased with the home we bought in February. This system is under warranty and had a broken inverter unit the previous owners got someone to start repairs in March. In April a Powur PBC subcontractor came out to finish the repairs and arked the system and burned out the inverter making the whole solar system useless. Powur PBC scheduled repairs for July 6th, which the contractor could not fulfil at the time because he had to get Powur to authorize the replacement inverter. I was contacted by our regional rep to confirm it was ordered and to expect repairs done mid July. Since then there has been no update calls to schedule anything or status updates. We contact the company weekly and we're getting no responses. We are also suppose to get offset credits for the months our solar system is down that otherwise would be generated from our system. I've submitted all my bills per their instruction and also have not gotten any updates on that. It has been nearly half a year now and the same repair still has not been made. I am growing suspicious of them running down the clock to weasel out of their own warranty.

  

  Business Response

  Date: 08/18/2022

  Hi ****,
  
  Thank you for taking time out of your day to bring this to our attention. We apologize for the experience you had with our team. We set a high standard for ourselves, and were disappointed to hear you didnt experience this level of work ethic. We have alerted the Operations Manager and the Project Manager assigned to your project to resolve this situation with a solution that you find fair and that meets your expectations.

  The necessary part has now been secured, and our service partner is contacting you to schedule an appointment to replace the part and inspect the system.

  If you need support with something else in the meantime, you can get in touch with us directly at **************************************** If the case is so that we are able to resolve the issue for you, we'd greatly appreciate your considering revising online review(s) you may have posted to reflect that is the case. For that we would be grateful. 
  
  Thank you.