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Business Profile

Heating Contractors

Moore Mechanical, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a loyal Moore Mechanical customer since 2017. They installed a brand new **** (the one experiencing the coil failure) in 2017. I have contracted with them faithfully since then to provide us with twice annual maintenance. Last year on July 19, 2023 the **** they installed had an AC failure, which they diagnosed as an evaporator coil leak. After incurring approx. $1,700 in costs to have them assess the problem, they informed me that the coil was leaking and quoted me a repair cost of $3,947 on August 23, 203 which I felt was excessive (the follow up visit costing another $350). I called back to discuss/dispute the high cost. They followed up with a revised quote of $2,600 informing me that they were giving me a "good customer discount". I later found out that the initial quote was done incorrectly due to inexperience of the employee preparing the initial quote, and not a good customer discount. The failed part in question is still under warranty. Feeling as though I was being taken advantage of as a senior (72) on a fixed income, I retained a lawyer to assist me.My attorney contacted ***************************, then President to no avail. The failed part is currently under warranty and now current President, ********************* (who I contacted in good faith seeking a one-on-one resolution to avoid a court date) and his manager ***** refuse to honor the warranty by either replacing the defective part or delivering a new replacement part to me so that I can have it installed by another service provider. ***** initially agreed to ship me a replacement for the defecting part on May 9th, 2024 and now won't even return my calls. I hope to also seek resolution through direct contact with the manufacturer, Carrier, by notifying them that Moore Mechanical is refusing to assist a customer with a warranty issue. I still would be amenable to working out an agreement but to date **************** has ignored both of my letters.

Moore Mechanical, Inc. is BBB Accredited.

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