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Business Profile

Residential Air Conditioning Contractors

Arctic Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

This profile includes complaints for Arctic Air's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Arctic Air has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Arctic Air

      667 E Ross Ave El Centro, CA 92243-9657

    • Arctic Air

      PO Box 5550 Calexico, CA 92232-5550

    • Arctic Air

      10041 Circa Valle Verde El Cajon, CA 92021-2214

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an arctic air, personal air conditioner for $100 from the company and was not satisfied. I was told I needed to make a return before they would issue me my refund Reluctantly, I returned the personal air conditioner and never received a refund I tried calling the company multiple times, and no one would answer Sometime had gone by and I forgot all about it Recently, about a month ago, I called back and spoke with an agent named ****** She informed me that she did see I returned it, and that I was never issued a refund and would have to go through a special process to refund my money since I no longer have that bank account which I used to purchase it I called back today and talked to a woman named ****** and was told there is no evidence. I returned it, and I was not receiving a refund.I was on the phone with her for over a half an hour asking if I could please talk to a manager or at least have the name of a manager and she denied me both and eventually hung up on me She told me she would note the account that I wanted to speak to a manager, but could not promise me one would call back I never raise my voice. It was very civil with her and asked her to please not hang up on me, and she still did So now I no longer have the device and I no longer have my hundred dollars

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of the worst ever experience, I paid $600 for a repair that broke with in hrs. I called back again he got an estimate for **** and when I hired some one else paid them more money for the same problem they sent a guy to vandalize the unit and now its a police case.

    Arctic Air is NOT a BBB Accredited Business.

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