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Business Profile

Dental Equipment

Opulent Digital Specialists LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Equipment.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Opulent failed to deliver a product which we paid for with a loan and now are legally obligated to pay for.

  • Initial Complaint

    Date:03/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dental product from Opulent in mid-February, 2024. Mt credit card was charged for the amount of $197.03 on 2/16/24. I was assured via an email on Feb. 13, 2024, BEFORE I placed a new order., that delays were a "thing of the past." The email has been saved. I have reached out multiple times via text messages. My last 3 text messages have gone unanswered. I have suffered in my business by not receiving the product I ordered in a timely manner. *****, the owner of the company has done this to me before. My time is valuable also and I do not appreciate it being wasted so indiscriminately.

  • Initial Complaint

    Date:02/09/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 01/04/2023 Amount of money paid (third party loan) that I am making payments on: ********** Business was to provide dental equipment: *********** 3D printer added at ****** and the rest is uploaded to file. Nature of dispute: It's been over a year and have not received equipment Business keeps making empty promises of delivery

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They dont care about delivering their product once they get your money. I paid $32,000 for a dental milling machine last year (June 2023) and they havent delivered the machine yet, not alone providing training for our team. Every time I try to contact the sales rep who sold the machine to me he keeps saying h*** call me later or email me later but he never does. I have run out of time and energy to chase down a product I paid for more than a half year ago. I just want a full refund and never do business with this company again.

    Business Response

    Date: 02/12/2024

    We apologize for the delay of your equipment. You have disputed the credit card charge so Opulent will not refund you directly nor dispute you refund with the credit card processor. We wish you the best of luck in the future. 

  • Initial Complaint

    Date:01/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/7/23 we ordered a piece of milling equipment from this company. We obtained financing and they were paid. We have been unable to contact them since then, even with repeated attempts. I did speak to a representative from **********. (the equipment manufacturer). There is no standing order for my piece of equipment. I believe this company is running a scam. Law enforcement should get involved.

    Business Response

    Date: 02/12/2024

    We feel this complaint was premature and offers misleading information. The order was not paid for until 11/28/2023 which begins the 12 week delivery timeline of the contract you signed with us. Currently the order is pending shipment from ********** to ship directly to you prior to the 12 week deadline as it has been paid to the manufacturer. Tracking will be furnished to you in the near future for delivery. We wish you the best in the future. 

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are filing a complaint against Opulent, ***************************************************** for breach of contact. On August 26,2022 we purchased dental equipment which was financed through TIAA Bank/ Ever Bank $48,560.00. Opulent was paid in full for dental equipment but the ***** 4D ************* Bodies were not received to date. We were promised delivery between 4-6 weeks. It never arrived. There were all sorts of excuses, phone calls that went unanswered, just lies & delays. For months we were contacting them weekly by way of text and/or email & continuously playing phone ***************************** *****/ ***** would respond with excuses for the delay & reply with empty promises of delivery.On January 2023 we requested a refund since we never received the *********** bodies & were once again promised a full refund but that never occurred. We found another company (S.I.N.) who had similar equipment & could deliver within a few weeks. We contacted ************* & they agreed to pay S.I.N. directly since we had been paying the finance company who paid them in full for equipment that was not received. Opulent/ ***** promised payment to S.I.N. in an agreed upon time. A wire transfer occurred on or around September 10th & within 24 hours S.I.N. received notice of insufficient funds. Opulent/ ***** then promised payment continuously when they were contacted & have not to date made any effort to pay S.I.N. At this point, we have been in possession of the equipment released to us by S.I.N., they were never paid by **************************** we must pay S.I.N. So Opulent has our money which they promised to pay to S.I.N. To date there has not been delivery of the **** & associated **** Bodies. They have not issued a refund nor have they paid S.I.N. They failed to fulfill their responsibilities to me as the consumer.They are unscrupulous & dishonest. They failed to deliver equipment to us & failed to pay S.I.N. in lieu of refunding us.

    Business Response

    Date: 02/12/2024

    We apologize about the delay in your refund and the initial delay for your ICAM. Since your complaint you and I have worked out a refund plan for your SIN Systems in the balance. Again, we apologize for the inconvenience and we hope the free Exocad dongle we provided to you has been useful. Thank you  

    Customer Answer

    Date: 02/23/2024

    I am rejecting this response because: Good Morning, I do not accept the response from Opulent Digital Solutions. 

    A settlement proposal was sent to Opulent (see attached letter) & there was no response.

    This complaint has not been resolved and would like to reopen it.

    There has been no correspondence from Opulent, they are ignoring all communication.

    We have been paying the finance company for equipment that we never received and for which Opulent had been paid in full since August 2022 (please see attachment). 

    Thank you for your time on this matter.

    Sincerely,
    *******************************
    Advanced Implants Aesthetics & Smile Design   

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of tranaction: 3/15/2023 amouht paid to Opulent Digital specialist: $50000.00 nature of complaint: non delivery of VHF E5 milling system bundle $25,980 CAD/cam computer: $999 ********** high temperature Sintering oven: $8431.30 Opulent cinciernge services which includes delivery of equipment which has not happened yet Vita ***** M glazing furnace $5800.0 Exocad bundle has been delivered which was $10.789.20 which shoud be deducted from the total of $50000.I only recieved the Exocad software. I AM $32779.5 SHORT. In their agreement which is attached it says they will deliver the equipment with in **** weeks of the order placed. That was March 15th and now it is Dec. 12, 9 months which makes it 36 weeks. I call *****(COMPLAINT HANDLER) and ***** the owner but I get the run around. They SAY THEY are in meeting, they are busy, they will get back to me BUT THEY NEVER DO CALL BACK. I need what I paid for and I am being charged monthly by the bank for $1520.87 which I AM legally bound to pay. They got their money, and I have nothing.I have tried to be patient but I think I have been scammed

    Business Response

    Date: 02/12/2024

    ****************,

    We apologize for the delay of your order. Since the complaint was filed we have worked with your office to supply an alternative milling machine with supporting equipment. You are scheduled for installation this week and we look forward to working with you. 

  • Initial Complaint

    Date:12/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had ordered a VHF E5 Mill and accessories on 08/16/2023 and $28457 paid to them by Highland leasing on our behalf.The ordered Equipment never shipped.The manufacturer advised us that Opulent never sent them funds for the equipment despite collecting money from us.Refund was requested 2 month ago.Business is Non responsive and Fraudulent.

    Business Response

    Date: 02/12/2024

    We apologize for the delay of your equipment. VHF notified Opulent that your order would not be available until Mid-November. When the equipment was available, Opulent was in the middle of a company transition with an investor that further delayed your order. Currently, we intend on fulfilling, providing an alternative product or refunding the order . Our company has a meeting scheduled with you this afternoon to finalize. We look forward to working with you. 

  • Initial Complaint

    Date:09/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ***** ******** software, scanner, mill and furnaces from Opulent Digital Specialists to the tune of $169,995.00. They have failed to perform on the purchase contract with no equipment ever being delivered. A total scam outfit. Buyer Beware!!

    Business Response

    Date: 10/05/2023

    Hello, we are in the process of resolving this issue and delay with the customer. We are committed to making sure that the customer receives their equipment in a timely manner. We will make up for the delays with additional equipment and/or supplies. 

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We Financed Dental Equipment with TIAA bank for dental equipment from the Opulent Digital Specialists. When the equipment was delivered and installed in Dec.2022 the installer tried to activate the design software that we paid $8700 to design crown, bridges and dentures but the dongles was not activated. Since Dec. 2022 Opulent always told us that this would be taking care of in a few days. I called ***************************** **************.(Owner) Nothing but excuses after and then ***** just stopped texting back. I got text records. No response from him whenever I text him. *************************** **************. (Support). It's been 9 months now and i cant get any info from ***** or ****. All we want is what we paid for. Please contact ***** so we can get our software activated or give us a refund so we can move on and buy the software from the company that designed the software Amanngirrbach. This software is the main part of our business. We are sitting here twirling our fingers trying to figure out how to make business and pay this equipment off when ***** and the rest of his crew have just been sitting for 9 months and completely stop trying to help. Now we are worried about the warranty that the equipment has. What if something happens to the equipment? Will they keep their word and fix it? We're worried now !!!!!!!!

    Business Response

    Date: 09/15/2023


    We understand the inconvenience of ************** needed to use the software and are working to handle it. The software is usable with **************. Our tech support staff has been in touch with the customer to show them how to do this. Getting this handled is a top priority and our staff will be in touch soon. 

    Customer Answer

    Date: 09/19/2023

    I am rejecting this response because: its just a way theyre trying to put it off. The software is paid in full. Workaround is not acceptable at this point. We paid for an activated software. Its over 9 months. When we bought the software we bought a fully functioning and activated software. Complete the installation or give us a refund. We will take NO other action but a complete activation or a refund. 

    Business Response

    Date: 10/05/2023

    An Opulent Representative will be in touch to discuss a resolution to this. 

    Customer Answer

    Date: 10/06/2023

    I am rejecting this response because:

    Im not accepting this response because it will close out the case. I will be waiting on their call but Ive heard this before. Theyve been giving me excuses for almost a year now. They have 7 days to get in touch with me to resolve this matter. 


    Business Response

    Date: 10/27/2023

    We are very close to a solution for this issue. The customer is able to use their software but does need to do a workaround and we understand the inconvenience of this. We are looking to have this resolved within the next two weeks. 

    Customer Answer

    Date: 11/03/2023

    I am rejecting this response because: 

    My software is still not activated  I paid almost $10,000 for an activated software.
    almost 1 year later still not activated. This is like a Scam. They can return my money. That will resolve this issue. They said in 2 weeks this will be taken care of. Still waiting 


    Business Response

    Date: 02/22/2024

    ****************, 
    I'm sorry for the delayed activation of your Match 2 software on your Mind dongle. We did supply you with a Match 2 dongle that has the software on it but we understand the workflow is not ideal. Please contact our office at ************ and ************** for you. After we fix your issue please return your existing Match 2 dongle. An email was also sent to you as well. Thank you 

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