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Business Profile

Dental Equipment

Opulent Digital Specialists LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Equipment.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for two scanners for dental implants from a company named Opulent on 22nd of November 2022, they never delivered the scanners saying it is backordered, in April we asked for a refund and cancellation of the order, they agreed but they are not sending ** the money ($52K) back, everytime we ask for the refund they keep saying give ** more time and you will get your money, but I think the whole thing has been a scam. The owner keeps saying he will check with accounting and get back to **, and he never comes back with an answer. They have done the same thing to two other offices in ********** that I know of. We are asking for them to refund our money to avoid lawyer and court fees. thank you

  • Initial Complaint

    Date:05/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased dental equipment in Dec. 2022.I have paid over $36,000 on a $92,524.27 purchase.The attached receipt shows a $30,000 deposit. There is over $6,000 in preliminary bank charges as well.I was led to believe the delivery of my equipment would be 4-6 weeks.I have not received my equipment or a guaranteed shipping date,On the contrary, I have been strung along with vague references that my equipment would be arriving shortly.I am supposed to have 1 year of deferred payments for the balance of the loan.This delay is preventing me from generating the income necessary to pay the balance.I have been in contact with the owner/manager ***************************** multiple times without any resolution.I believe the company is having solvency issues and has no intent on filling my order.I want my order completed/delivered this month OR a complete refund + $5,000 in monies spent on modifying my office to accommodate the new equipment. So refund amount would be $97,524.27.

    Business Response

    Date: 05/25/2023

    To whom it may concern, we had a few fulfillment issues early on in 2023. On top of that, we had to let go of one of our fulfillment staff members that was in charge of communication with our customers. Because of this, we had some equipment running behind and the communication was not up to par as it usually is. The customer now has their equipment and we are scheduled to install and train them on it next month. This whole situation is quite out of character for our company. We greatly value our customers and have made the adjustments needed so that this doesn't happen again. This customer is in great hands moving forward as we have an amazing support and training team.  

    Thank you.

    Customer Answer

    Date: 05/25/2023

    I am rejecting this response because: my purchase includes training.  We are still in the process of finalizing the training dates.  As soon as I complete training, I will remove my complaint.  I'm looking forward to doing that soon.  Thank you.

This business is not BBB accredited.

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