Complaints

This profile includes complaints for V3 Electric, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  V3 Electric, Inc

  4925 Robert J Mathews Pkwy Ste 100 El Dorado Hills, CA 95762-5700

  
• 

  V3 Electric, Inc

  9007 Arrow Rte Ste 140 Rch Cucamonga, CA 91730

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2025 at about 10:57 am PST, a V3 Electric door to door salesman ignored the No Soliciting signs at my front door and knocked anyway. He then said he was not selling anything which is beside the point. The signs say NO SOLICITING. He also didnt have the mandatory city license to do door to door after I asked to see it. I DONT WANT TO BE BUGGED BY D2D SALESPEOPLE!!!I WANT $50 for my time!!! MAIL A CHECK TO MY ADDRESS!!!

  Business Response

  Date: 07/10/2025

  Hello,

  
  This individual is not a customer of **********************; however, we want to acknowledge the situation and extend our apologies for the experience. While we will not be offering compensation, we have added the address to our Do Not Knock list to ensure no further contact.
  Thank you for bringing this to our attention and allowing us the opportunity to respond.
  

  
  

  Customer Answer

  Date: 07/11/2025

  My time is valuable. Your salesman wasted my time despite the No Soliciting signage.  I want $50 mailed to me in a check payable to ******* ***** at *****************************************.  

  Business Response

  Date: 07/11/2025

  Thank you for bringing your concerns to our attention. We have carefully reviewed your complaint.

  Please note that we will not be offering compensation in this matter. Additionally, we kindly remind you that the BBB is not the appropriate platform for the type of resolution being requested.If you have any further questions or concerns, you may contact us directly so we can address them through the appropriate channels.

   

  Thank you, 

  Customer Answer

  Date: 07/14/2025

  STOP harassing me with your door to door salesman or I will be forced to physically throw them off my front step.  

• Initial Complaint

  Date:06/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into Contract ID *********** with V3 on January 24, 2024 for two Tesla Powerwall backup batteries with a required Tesla gateway and utilizing the existing inverter that was installed during a prior solar panel installation by V3. The contract included keeping my generator operational as a back up to the solar/battery system. V3 was familiar with the generator and had kept it operational during the solar system installation which passed the county final inspection. I made a down payment of $1000 on January 24, 2024. I have a balance due of $3,800.On February 22, 2024 V3 failed final inspection by the county of *************. In the sixteen months since then, V3 has repeatedly told me that they cannot find a contractor who will finish their contract.I am a senior citizen with medical needs that qualified me for the **** rebate program and feel as though V3 has been attempting to take advantage of me with their delay tactics.They changed the agreed to plan of remotely locating the batteries near where the solar inverter was installed to a location next to my main service panel. They constructed a wall next to it and too close to the generator causing the failed inspection. They changed plans in order to reduce their cost by eliminating an A/C disconnect that was required at the remote location. They lied to me saying the batteries had to be within three feet of the main service panel.I have received notice from PG&E that I only have until April 15, ************************************ else I will lose my NEM Solar eligibility. I forwarded it to V3 on May 1, 2025 only to get delayed responses that they cannot find a contractor who will do the work.I do not have the capability to provide backup materials at this time as I am filing this from an iPad that does not have them on it. However, I have 16 months of email and text correspondence with V3 over this that I am willing to share if need be.

  Business Response

  Date: 06/24/2025

  Hello,

  
  Thank you for the opportunity to respond to this matter.
  Mr. ****** was originally informed that a permit would be required for his generator in order to comply with county inspection requirements. However, he declined to pay for the generator permit, which necessitated a change in scope; specifically, the removal of the generator so that we could move forward with inspection and project completion.
  Our team began reaching out to Mr. ****** in February 2025 to discuss the generator removal, but unfortunately, we did not receive a response from him until May 2, 2025. At that time, Mr. ****** confirmed his agreement to proceed with the removal.
  As of May 13, 2025, we were prepared to schedule the work. However, we are currently awaiting additional information from Mr. ****** that is needed to complete the scheduling process. Once we receive the requested information, we will promptly move forward with removing the generator and completing final inspection.
  We remain committed to resolving this matter and completing the project, and we hope to hear back from Mr. ****** very soon so we can proceed.
  

  
  

  Customer Answer

  Date: 06/30/2025

  I am rejecting this response because:

  Please see attachment for a full explanation.

  Thank You BBB for your involvement!

  Sincerely,

  ***

  
  

  Business Response

  Date: 07/08/2025

  Hello,

  
  After careful review and discussion with Mr. ****** and our internal team, we have agreed to remove the generator currently in place and will cover the full cost of this removal, as a goodwill gesture.
  Once the generator has been removed, we will proceed with the final inspection of the solar installation. After the system passes inspection and receives Permission to Operate (PTO), Mr. ****** will be able to reinstall his generator in accordance with all legal and code requirements at his cost. V3 will be doing the reinstallation according to code.

  
  Our goal is to ensure Mr. ******* system is fully compliant and functional. We appreciate his cooperation and patience as we work forward to bring his project to completion.
  

  Thank you, 

  Customer Answer

  Date: 07/10/2025

  I am rejecting this response because:

   Reconnection of my generator has been included in the cost of installing the Tesla Batteries just as it was when installing the solar panel system that V3 did.
  

  Ive already supplied emails V3 sent me indicating as such.

  I am canceling their July 22 appointment to disconnect the generator until they confirm their responsibility.

  
  

• Initial Complaint

  Date:06/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So a guy from V3 Electric come by to say that I qualifed for a state program to get solar panels and battery for no cost. I asked him over and over and over I won't pay anything and he said it was covered through a state program. I even have a paper where he wrote 0 cost on it with his name and company's name. I also had a friend who was present when I asked him over and over this same question. Which he answered no cost. This company is very misleading on their no cost part. I know I should have looked at the contract, but it was a verbal agreement about the no cost and he wrote it down and especially that I asked repeatedly. This company is extremely deceiving and extremely fraudulent on what they say and what is the truth. I do understand that this is the company who wrote up the contract and did the installation and has passed on the finance to another company which is *******.

  Business Response

  Date: 06/18/2025

  Hello, 

  Thank you for the opportunity to respond to this concern. This project originated in October 2024, when Mrs. ******** signed a contract for solar services with *******, facilitated through our company, V3 Electric. The solar system was installed on November 13, 2024.
  We understand that there may have been some confusion regarding the cost structure. While we regret any misunderstanding that may have occurred during the sales process, it is important to clarify that solar is rarely entirely free in the state of **********; even through state or utility programs. 
  In this case, the signed agreement states explicitly that there is no money down and no upfront payment required. It also includes multiple references to the monthly payments owed under the financing agreement with *******. This information is presented clearly and repeatedly in the documents that were reviewed and signed.
  We remain committed to transparency and integrity in our sales practices and customer relationships. We appreciate the opportunity to clarify and are happy to speak directly with Mrs. ******** to address any outstanding questions or concerns.
  

  
  

  Customer Answer

  Date: 06/20/2025

  I am rejecting this response because: I would have never agreed to this contract. I asked repeatedly about the zero cost and he said yes that the state program would take care of it. Never discussed any payment or anything about a down payment. Every time I asked he would respond with it's no cost and the state program would take care of it. So in good faith unbeknowing what I signed on his phone was for a contract. He never mentioned that that's what it was. Your company is very  deceitful and fraudulent. In good faith I talked to this guy for a while telling him my information while still I was asking him about the cost, he knew it was a concern for me. My friend who was visiting heard me ask over and over. Not once did he ever mention the payments. I would have never agreed to it. This is a horrible business ethics, they are crooks by doing business like this. Like I said I would have never agreed to this contract if you mentioned a cost. Your guy wrote it down $0 cost with his name and number and your company name.
  

  Business Response

  Date: 06/23/2025

  Hello,

  We appreciate the opportunity to respond to this matter and would like to acknowledge Mrs. ********** concerns. It appears there was a misunderstanding regarding the financial structure of the solar system, as the customer believed the system would be provided at no cost through a state-sponsored program.

  While we strive to be as clear and transparent as possible during our presentations and in our documentation, we recognize that solar programs and financing options can sometimes be confusing, particularly when it comes to incentives or third-party agreements. Although the system is not free, and no such government program currently exists to fully cover the cost of residential solar systems, we understand how the customer may have been left with a different impression.
  We sincerely regret any confusion or frustration this may have caused. In an effort to address the situation promptly and fairly, we have forwarded the customers account to our cancellations team. They will be reaching out to her directly to discuss her concerns in more detail and review any available options.
  Our goal is always to ensure our customers feel informed, supported, and confident in their decision to work with us, and we take feedback like this seriously as we continue to improve our communication and service.

  
  

• Initial Complaint

  Date:06/12/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything they told me was a lie. Now I am stuck and will be struggling every month to pay the bills.First, I was told once everything got started it would take 3-4 weeks. Try 8 months.The story their sales *** told me about since I already have solar panels if I add more I would continue not receiving a monthly bill from PG&E. The only bill I would receive would be the end of year true up, but I would produce enough energy to eliminate the *** true up. That was absolutely not true. The *** true up does go away, but only because I have to pay it every month now. Before ************ I was paying a monthly Average of $575. Buy the end of the year I will be paying an average of $700 a month.I contacted PG&E. PG&E said by adding more panels I went from rate schedule NEM 1 to NEM 3, which requires the bill to be paid monthly. Now with their partners, *******, I have a monthly PG&E bill plus & payment to *******. I was told my ******* payment would never be more than $150.00. Last bill was $166.00. When I contacted Sunnova I was told that my payment was based on how much electricity the solar panels produce. The more they produce, the higher the bill, so the more I pay each month.I like many Americans live check to check. an extra $100-200 a month, maybe more depending on the month, is a big deal to my family.

  Business Response

  Date: 06/16/2025

  Hello,

  Mr. ******** entered into a contract for solar installation with our company in July 2024. The project was completed on February 26, 2025. As outlined on page 2 of the signed contract, the approximate completion date was listed as October 13, 2025. Solar installations involve coordination with multiple third-party entitiessuch as utility providers, city and county permitting offices, and inspection agencieswhich can occasionally lead to delays that are outside of our control. Despite these challenges, we always aim to complete projects as efficiently and promptly as possible so that our customers can begin benefiting from their solar systems.
  In regard to billing, Mr. ******** transitioned from a NEM 1.0 structure to NEM 3.0. Under NEM 1.0, customers receive an annual True-Up Bill, which consolidates their energy charges for the entire year into a single, often substantial payment. NEM 3.0, by contrast, features monthly billing, which can help customers manage their energy costs more evenly throughout the year.
  Additionally, Mr. ******** signed the agreement with ******* that included Variable Billing, which means his monthly charges may fluctuate based on the actual energy production of the system. His project also included a Time-of-Use (TOU) battery. This battery stores excess solar energy generated during the day, which can then be used during peak utility rate hours or when solar production is lowerhelping to further offset energy usage and potentially reduce utility bills.
  We understand that the details of solar billing and system design can be complex. To ensure transparency, we provided Mr. ******** with a full copy of his contract on June 11, 2025, for his review.
  We sincerely apologize if any of these details were not made fully clear during the initial stages of the project and are committed to ongoing support to help him understand and maximize the value of his solar investment. We hope this response helps clarify any outstanding concerns.
  

  
  

  Customer Answer

  Date: 06/18/2025

  I am rejecting this response because: First. I did not sign this contract. My wife and I signed everything for the V3 company installation. Your contract was sent only to my wife. I never saw it until I asked for it earlier this month. All the *** information should have been spelled out in both V3 and your contract. Because it is not mentioned in either. And I was told, before anything was signed, that I would not receive a monthly bill from PG&E.  Nothing in you contract mentions a change in *** status. I only have the word of your representative that it would stay the same way it had been for years.
  

  Business Response

  Date: 06/23/2025

  Hello, 

  We appreciate the opportunity to respond to the concerns raised by Mr. *************** would like to clarify that both Mr. ******** and his wife are listed on the title of the home. As such, only one signature is required for project authorization. In this case, the project was initiated under Mrs. ********* name, which is why she was the primary point of contact for documentation and approvals.
  Regarding the *************** Metering) process, the Interconnection Application is a separate document, which was signed by Mr. ******** on July 23rd, 2024. This step is a standard part of the project timeline and is required to move forward with utility approval.
  We take customer communication seriously and strive to ensure transparency at every step. If there was any confusion or miscommunication during the sales process, we sincerely apologize. However, without written documentation indicating that specific promises were made and not fulfilled, we believe our team has acted in good faith and in alignment with industry standards.
  We remain committed to resolving any outstanding concerns and are happy to discuss this further if needed.
  

  
  

  Customer Answer

  Date: 06/24/2025

  I am rejecting this response because: you did not act in good faith. You lied. You know you lied. I know nothing will come of this complaint, except it is on record. The only consolation I have is I was able to talk one person out of using your company, that everytime I see an advertisement where I can comment or place to leave a review I will, and I guarantee those reviews will discourage other people from using your company. I hope you have the day you truly deserve.
  

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I added on more Solar panels from the V3 ************** looking into paying less in bills but instead they have Fraudulent me for their sale, and I signed on the contract. Now I ended up paying too many bills, when I should be paying less with bills. I pay 2 bills, one for the ****** and one for the V3 Solar. The contractor has promised me only one bill that I will pay after I signed on the contract and also I only pay $150 per month for the next 25 yrs, but they billed me for $165 last month, and I don't even use that much solar energy just for charging my car at recommended time from **************, charging after 10pm to the morning. They charge me an arm and a leg for only 10 panels added on. Their contract was misleading me for the sale and lied about it, just for the sale and customers fell for it, and now they won't do anything about, they made sound like I am making this up all this SCENARIOS. I just want out and have nothing to do with this company but they won't ignored me. I just can't afford the extra bill that I wasn't told by them. I have been using my credit card to pay for their bill and I just can't anymore.

  Business Response

  Date: 06/11/2025

  Hello,

  Thank you for reaching out with your concerns. The project was successfully completed on August 12, 2024. In October, the customer contacted us regarding unusually high utility bills and suspected performance issues with the system. We responded promptly by dispatching a technician to her home, and the issue with our system was resolved during that visit.
  While on-site, our technician observed that the customers previous solar systeminstalled by SunPowerwas displaying red LED indicators on the inverter, signaling a potential malfunction. Please note that V3 is not responsible for the performance or maintenance of that legacy system.
  As a gesture of goodwill, we reimbursed the customer $515.74 for the period during which our system was not operating optimally.
  Regarding billing, its important to clarify that the system is owned by *******, and all payments are made directly to them. We informed the customer that the contract specifies a $165 charge if auto-pay is disabled. When asked about this, she stated she had not communicated with Sunnova, but also mentioned disabling auto-pay due to affordability concerns.
  To help reduce future utility costs, we advised the customer to charge her ********************** vehicle during daylight hours when the solar system is actively producing energy. However, we have not yet received recent utility bills from the customer, which are necessary to conduct a thorough analysis. We remain fully committed to assisting further once that information is provided.
  As of now, the system is functioning as expected. We encourage the customer to consider adjusting energy usage habits to align with solar production times, which can significantly improve energy savings.
  
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/12/2022 V3 installed rooftop panels and a new roof (coordinated by them) which included a Solar Edge Inverter. This enables me to monitor the solar performance continuously on my cell phone. The purchase agreement included a 10 year warranty. Total cost was $31,********* January 2025, the monitoring connection was lost. Since then multiple technicians have been here, but are unable to fix it. One of them said I need a $300.00 piece of equipment. I have a warranty! I have repeatedly spoken to the same **************** **** by phone and in his office, requesting to speak to a ************* Supervisor, who would provide tech expertise. NO RESPONSE. It has now been 5 MONTHS.I spoke with a *************** (the inverter company) who told me the installer should be able to fix this problem. I simply want to speak to the ************* Supervisor.I am considering legal action if I can't get this resolved.

  Business Response

  Date: 05/29/2025

  Hello,

  Thank you for reaching out regarding this matter.

  Mr. *********** solar project was completed and granted Permission to Operate on January 12, 2022. We were later informed that the system was not communicating properly. In response, we dispatched a technician on March 2, 2025, who identified a connectivity issue and recommended the installation of a new Cell B kit.
  On March 7, 2025, we sent another technician to attempt resolving the issue by connecting the system to the home Wi-Fi. Unfortunately, that attempt was unsuccessful. A subsequent visit involved an attempt to install a Zigbee connection, which also did not resolve the problem. Our field team concluded that a new Cell B kit is required for proper system functionality.
  As outlined in Mr. ********** contract, which was a cash purchase, V3 is not responsible for maintenance costs. After being informed that the Cell B kit would not be covered under warranty, Mr. ********* declined to proceed with the installation.

  If Mr. ********* would like to move forward with purchasing the Cell B kit, we would be happy to schedule the installation at his convenience.
  We hope this clarifies the situation, and we appreciate the opportunity to respond
  

  
  

  Customer Answer

  Date: 05/29/2025

  I am rejecting this response because:

  I spent nearly 40 years doing repair and maintenance in the technology industry. To me "warranty" means keeping a piece of equipment running to the same specs as the originally installed condition.

   The equipment installed at my property Jan ******* had the feature of allowing me the ability to check the status of the unit on my phone. In January 2025 that feature stopped working. The warranty on that unit is 10 years. I believe I should have access to the status VIA my phone for 10 years. I DO NOT have that! All I ask is that the equipment be brought up to the same working condition as when it was new. My original invoice shows that the circuit board that implements connection to the cellular system was included. I should not have to pay for another part to provide that connection. V3 stated that they are not responsible for maintenance costs. This is NOT maintenance, it is a repair. Example of maintenance is cleaning solar panels.

  Business Response

  Date: 05/30/2025

  Hello,

  
  To clarify once again, Mr. ********* system was purchased outright as a cash sale. As such, maintenance and repair services are not included and would need to be purchased separately, he opted out of this optional purchase.

  The system is covered by a 10-year workmanship warranty as required by law. Currently, the system is functioning properly; the issue lies only with its display on the app.
  That said, as a courtesy, we will reach out to the field team once again to explore the possibility of resolving this issue at no additional charge. We will notify Mr. ******** of the outcome. We believe this response fully addresses the concerns raised and reflects our ongoing commitment to fairness and customer satisfaction.
  

  Thank you, 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V3 contacted to install ground mounted solar system at said property July 2023. Design and permitting took nearly 6 months to complete. Once permit received V3 began installation of footings and underground. Between January 2024 and April 2024 V3 had to redo underground 3 times due to inferior workmanship. Supports for solar system had to be rebuilt twice. Panels were installed and replaced twice. The wrong invertor was installed and had to be replaced. Numerous calls and texts were sent to V3 with little to no response and/or managerial involvement even though it was requested on every call and ********* forward to January 2025, the system stopped producing energy. In February 2025 I was contacted by ******* (lender) informing of communications loss. ******* carries the financing and performs warranty calls. ******* dispatched tech on March 28, 2025, only to find that water had infiltrated the underground conduit causing electrical failure of wires overheating and melting along with invertor failure due to the moisture.I have been contacting Sunnova at a minimum of every week to repair but they continue to inform the scheduling department can't get service tech on site until July 2, 2025.The underground wiring needs replaced and new invertor installed. I am incurring monthly utility charges in addition to the monthly loan payment for a system that DOES NOT WORK. Had V3 simply listened to my concerns and provided sufficient management at the time of install I feel I would not be filing this complaint today.V3 needs to be held accountable to repair/replace the underground wiring and invertor along with reimbursing me for the utility charges that have been and continue to be incurred.

  Business Response

  Date: 05/27/2025

  Hello,

  Thank you for the response to our message. While we understand your frustration and sympathize with the challenges youve experienced, we must clarify that V3 is not responsible for the current issues with the system. 
  As you mentioned, ******* is the lender and holds the warranty on the system. Since they manage the warranty, all repair and service responsibilities, including inverter replacement and underground wiring issuesfall under their scope of work/repairs. V3s involvement ended once the initial installation was completed, and any subsequent service calls, diagnostics, or repairs have been under Sunnovas direction and authority.

  We encourage you to continue working with Sunnova, as they are the appropriate party to resolve the matter. We appreciate the opportunity to address this matter and hope this response brings clarity.
  
  

  
  

  Customer Answer

  Date: 05/28/2025

  I am rejecting this response because: V3 ultimately installed a faulty system and is not willing to take ownership.  And for V3 to pass off responsibility onto the lender is immoral and unethical.  V3 was notified dozens of time about substandard workmanship and installation during the original install.  V3 failed to provide adequate supervision and workmanship to address the issues.  Numerous phone calls and texts sent to half a dozen different persons within V3 and your customer was plainly blown off with our concerns.   Considering the underground was re-trenched and installed three different times, the ground mount had to be modified and rebuilt twice due to elevation issues, the solar panels being removed and replaced twice and the wrong inverter installed initially.  This could have been a satisfactory project had V3 merely listened to their customer and adequately addressed the issue(s).  Poor  business practices all the way around.  
  

  Business Response

  Date: 05/29/2025

  Hello, 

  We would like to clarify that V3 is not passing off responsibility to ******* regarding the reported system issue. From the outset, the contract for the solar system has been with *******, and it has always clearly stated that ******* is responsible for all system repairs.

  The installation of the system was completed on March 14, 2023. If there had been any workmanship issues stemming from our installation, they would have likely manifested shortly after installation, when we endure a malfunction, they come much sooner than two years after install.
  
  Please note, V3 works closely with ******* on many solar projects. In cases where ******* determines that a system issue is due to installation workmanship, they will notify us directly and/or request that we conduct the necessary repairs or reimburse them for the work. To date, we have received no such notification from ******* regarding this matter.
  
  We remain committed to supporting our customers and working with ******* to ensure any legitimate system issues are properly addressed. If ******* identifies any workmanship concerns, we will cooperate fully in resolving them. 

  Customer Answer

  Date: 05/30/2025

  I am rejecting this response because:  V3, to repeat for a third time, your crews had to replace the underground three times du to trench depth and water intrusion into the conduits.  The system was fully commissioned and went into service mid April of said year.  The system went out of service January of this year.  When the first Sunnova tech arrived March 28, 2025 it was determined the system has been damaged due to the underground conduits filing with water.  As such, the inverter was damaged due to the moisture.  I witnessed your crews installing the underground conduit without gluing the joints AND, during my many texts and calls to your team I made mention of this.  I have numerous photos of the underground conduits, electrical boxes and fittings full of water prior to the completion.  And. I previously shared with your team via text. Id like to point out it was a V3 sales person who sold us on V3 installing this project.  
  

  TO date Sunnova has been slow to respond and they havent provided any plan of action to get this system back in service.  As the installing contractor Id expect V3 would like to further investigate to make this right before we take next steps.  
  

  Id welcome a call and site visit from a management person to discuss further.  But, V3s lack of accepting responsibility for poor workmanship and installation is not acceptable.

  This system should not be having these types of issues 18 months after install.

  
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  V3 electric is not the company you would like to provide any service for you. I really regret my decision because their way past their promise date of completion and we are still hooked to city electricity and yes they damaged my new roof caused several major damage to my home like, they didn't hit rafters on install which caused roof to leak from 2nd floor to 1st floor which caused black mold then they tarp my roof which it wasn't secure properly which destroyed my christmas decorations and cracked my window they started demo in my home and now they stopped all work on my home because they claim it's not their fault I really don't understand if it was a new roof and we had prior rain storms and my home never had a problem but we surely had a leaking roof after the install!!

  Business Response

  Date: 05/22/2025

  Hello,

  
  Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to respond.

  Mr. ******** remains connected to city electricity, as the solar project has not yet been completed. Regarding the roof leak, we were actively working to address the issue and had hired subcontractors to perform both the roof and interior repairs.

  After the initial leak, our field manager visited Mr. ********* home and observed that the roof vents did not have collars installed, leaving open access points to the attic. Additionally, the vents were not properly sealed by the original installer, and there were no rain-tight roof vent covers in place. Following the most recent rainfall, an additional leak was discovered near the chimney area. Upon inspection, it was determined that this leak is unrelated to our solar installation, which is located in a different section of the roof. While we do not accept responsibility for the chimney-related issue, we do acknowledge and take full responsibility for the leak found beneath the solar arrays.

  Mr. ******** has requested that no representatives from V3 Electric enter his property. We have respected this request and assured him that no V3 Electric personnel will be sent. However, our insurance company does plan to visit the property to assess the damage and proceed with any necessary repairs.

  We believe we have acted in good faith throughout this process and have made an effort to resolve the matter appropriately. While we regret that the experience did not meet Mr. ********* expectations, we stand by our policies and the steps taken to address his concerns.
  

  
  

  Customer Answer

  Date: 05/22/2025

  I am rejecting this response because: I have attached before and after mages of our chimney where you will see that the before picture will demonstrate that our chimney was sealed, and you will notice on the after image that the seal was removed. Roof Recovery had no business making any repairs around our chimney, and the fact that the original roofers who installed our new roof failed to install collars and rain-tight roof vent covers in place does not necessarily leave open access points to our attic. We have not had any leaks coming from our attic that we are aware of. V3 has done nothing but speculate. The only reason Roof Recovery found a leak coming from our chimney is because I requested a water test to discover any leaks due to water coming into our main bedroom bathroom. Once Roof Recovery discovered the leak they were quick to blame us for the damage without conducting further investigation to confirm that the original roofers were at fault.

   

  
  

  Business Response

  Date: 05/29/2025

  Hello,

  Thank you for your detailed response and for providing the before and after images.

  Weve reviewed the photos carefully, and upon comparison, they appear to show the same existing condition around the chimney; specifically, the chimney collar is visible and unchanged in both sets of images.
  Additionally, we have documentation and photos from Roof Recovery showing that there was a preexisting hole in the chimney collar. This was a significant finding and led them to reasonably conclude that the leak was due to this preexisting issue rather than any new damage introduced during their inspection.
  We understand your concern about Roof Recovery working around the chimney. However, its our understanding that no alterations were made beyond their effort to identify the leak source during the water test you requested. Their intention was not to shift blame, but to pinpoint the source of water intrusion based on visible evidence.
  Please know that our goal is not to speculate but to base our findings on documented observations and reports.

  We are committed to ensuring this issue is addressed appropriately and will continue working with you to bring clarity and resolution.
  

  
  

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dishonest sales deceived us Initially the salesperson told us that we could get a free upgraded 200 amp panel, 3 10KWH backup batteries totaling 30KWH, and a battery for when the grid goes out, after the installation was complete I discovered that I only got a 125 amp panel upgrade, (used circuit breakers) the batteries were 3 5KWH batteries totaling 15KWH, and the IQ System Controller accessory for when the grid goes out was missing, That is, when the power grid goes out, I have no way to get the power of the backup battery. Because my community often has power outages, this is the only reason I chose to install solar energy and the salesperson disappeared,

  Business Response

  Date: 04/28/2025

  Hello, 

  Thank you for reaching out and giving us the opportunity to address and clarify the concerns raised regarding the customers solar installation.
  We would like to assure all parties that while solar energy systems can provide significant long-term savings and incentives, they are not, and rarely ever are completely free, regardless of the provider. This is clearly outlined in the customer's contract, specifically on page 6, where the project scope and inclusions are detailed.

  At the time of signing, the customers agreement included two batteries. In response to the customer's request, and in coordination with their sales representative, V3 Electric added a third battery to the system to better meet their needs.

  Additionally, we would like to clarify that the batteries installed are Time of Use (TOU) batteries. These batteries are designed to optimize energy consumption by supplying stored energy during peak utility hours and nighttime, when solar panel production is low or inactive. They do not provide backup power in the event of a utility outage.
  We remain committed to providing transparency and high-quality service to all our customers. Please let us know if any further information or documentation is needed.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached at the door of my house by a salesman who advised that his company can upgrade my current solar by adding panels and batteries through a federally funded program that would cost me nothing. This would eliminate my true up bill but that I would not own the electricity that I was producing. I figured they are selling it and that is how they are being compensated. This was about a year ago. Since then I have seen a couple of teams, about two months apart, that have incrementally installed pieces of the system. We get to the part where they need to connect it to my electricity and they say that they need to reroute my circuit box and that they have to cut into my house. I refused. During this time I have been asked to sign contracts multiple times saying that this company was getting funding from different providers due to different needs of my project. Recently, they tried to schedule the work of cutting into my house and I advised them that I did not authorize this. This is when I became wary of this company. Subsequently, I was offered a new contract, that I did not sign, I was told it was for work to avoid the reroute of the circuit box. In the terms I found a bunch of stuff that was concerning. It looks as if they are trying to get me to sign into a consistent rate of about $250. We had only discussed that this was my highest bill in the year but not consistently. My bill is usually about $100- $150. They also advised that electricity costs will go up %3.5 a year and that I had to sign up for that increase in rate for 25 years. I did not sign. I researched that their billing departmetnt actually does collections. I am afraid this is a scam. I want them out of my life and their equipment off my house. Please help

  Business Response

  Date: 04/23/2025

  Hello,
  Thank you for reaching out to us we truly appreciate your questions and understand that this process can feel overwhelming if it's not clearly explained.

  
  First, we want to clarify that in the state of **********, upgrading to solar and battery systems is not, and likely never will be, completely free. Additionally, it's important to note that completely eliminating a true-up bill is nearly impossible. Even with solar, California regulations require homeowners to remain connected to their utility provider. This means you'll still be responsible for minimum grid connection charges, regardless of how much energy your system generates.
  Regarding the electrical panel: PG&E is requiring the relocation of your main service panel due to its proximity to the gas meter. Unfortunately, this is a PG&E safety requirement, and we do not have the authority to waive or alter it.
  As for the revised contract you received, it was issued due to internal changes on our end. Initially, we had hoped to avoid the need for electrical upgrades, but after further review, it became clear that proceeding without them would not be feasible. Without relocating your main panel as requested by PG&E we are unable to connect you to PTO (permission to operate) your system.

  
  Were here to support you every step of the way and ensure you fully understand each part of the process. Please dont hesitate to reach out if you have any further questions or need more information.