Complaints

This profile includes complaints for DirecTV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DirecTV, LLC

  2230 E Imperial Hwy El Segundo, CA 90245-3504

  
• 

  DirecTV, LLC

  9663 Santa Monica Boulevard Beverly Hills, CA 90210

  
• 

  DirecTV, LLC

  13596 Vaughn Street San Fernando, CA 91340

  
• 

  DirecTV, LLC

  750 US Hwy 201 Rindge, NH 03461

• 

  Directv Inc

  Century III 3075 Clairton Rd West Mifflin, PA 15123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my DirecTV contract. When I signed up for internet service, I was offered a DirecTV package as a way to waive the internet security deposit. However, I was not informed of any long-term commitment or a contract lasting until 2027. There was no clear disclosure about a two-year or longer-term ************* I am being charged a $380 early termination fee, which I find unfair, as I would not have accepted the offer had I known about such a long-term obligation.This appears to be a case of lack of transparency, and I am respectfully requesting both the waiver of the cancellation fee and the termination of my contract without penalty.

  Business Response

  Date: 06/27/2025

  The DIRECTV Office of the President communicated with the consumer regarding a notice received from the Better Business Bureau. For any possible misunderstanding at the point of sale, DIRECTV offered to credit fifty percent of the cancellation fee should the consumer choose to proceed with cancellation. The account is temporarily suspended until September 15, 2025, and the consumer was provided with our contact information for any additional assistance.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I received an email notice from Direct TV confirming that I had cancelled my account. The email further stated I would owe a fee for early termination. The email didnt state the amount owed, or when the due date was. Today Direct TV debited my checking account in the amount of $470.80, without any prior notice or my approval. I acknowledge that I would have to pay a termination fee. However I find it extremely poor business for a company to tell you:1. You owe a fee 2. No notice of the amount of the fee 3. No indication of when the fee is due..The withdrawal of the entire fee is preventing me from paying some other bills. Im 75, disabled, and on a fixed income. I called Direct TV to complain about this. They acknowledged everything I stated above. Their only response was to say they were sorry for the inconvenience. Its a heck of a lot more than an inconvenience to me. Their practices are appalling.

  Business Response

  Date: 06/30/2025

  The DIRECTV Office of the President confirmed the Early Termination Fee (***) amount was fully disclosed to the consumer via online chat when they requested cancellation on 05/30. They were also advised of the date it would be charged to the card on file, which was their billing cycle end date. Per the DIRECTV Residential Terms of Service, the *** is valid and non-refundable as the service was cancelled prior to the completion of their 24-month service agreement. 

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23516969
  
  I am rejecting this response because:
  They told me I would be charged an early termination fee. However they didnt tell me when that fee would be billed to me. As I stated previously, I dont object to paying the fee; but I do object the fact the email didnt state the amount or when it would be due. Had I known that, it wouldnt have caused me to be short on paying other bills. I dont want anything from Direct  TV except an acknowledgment they handled the matter incorrectly. You dont debit a persons account without their knowledge or an invoice stating the amount of the bill, and the due date of said ****. I will be posting on social media about my experience with Direct TV. That may possibly warn other prospective customers about how ******** operates.
  Sincerely,
  
  ****** ******

  Business Response

  Date: 07/07/2025

  The DIRECTV Office of the President reviewed the rebuttal notice received from the Better Business Bureau and thanks the consumer for their feedback. We understand the consumer is not satisfied with the outcome; however, our position remains unchanged regarding the Early Termination Fee (***).
  
  As previously advised, DIRECTV set the proper expectations regarding the *** when the consumer requested cancellation via online chat. They were provided the exact *** amount and the date it would be charged to the card on file. Like other streaming platforms, consumers do not receive paper statements with their DIRECTV via Internet subscription. Any applicable charges are applied to the payment method on file. 

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disconnected my service at *****************************************************************. My account number was ********. It was canceled on 4/18/25. I was told I would have my refund ***** days! I keep calling and all I get is a runaround! No body gives me a direct answer! Im tire of this cat and mouse game! I need help in getting my refund! My refund was *****.

  Business Response

  Date: 06/30/2025

  DIRECTV contacted the consumer regarding a notice received from the Better Business Bureau. We advised the consumer the refund was processed on June 23, 2025,and they can expect to receive the pre-paid refund card within ***** business days.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for Direct TV. I had it for two weeks but since we live in a windy area our signal kept going off. Thats the reason I canceled the service. I was then told I have to pay $470.13 cancellation fee. I was never told there would be a cancellation fee when I applied for service. If I would have been made aware of this charge at the time of installation I would have never signed up for this service. I already paid them $92.99 which I think is way too much money to be charged for for two weeks of bad service. Now they are charging me the $470.13 for a cancellation fee when my service was very poor. I would like for this charge to be deleted since I didnt receive proper service. I feel like I am being taken advantage of. I called Direct TV about this issue and they want to sell me a higher plan. I feel like they are just taking advantage of people.

  Business Response

  Date: 06/27/2025

  The DIRECTV Office of the President attempted to contact the consumer regarding a notice received from the Better Business Bureau for an Early Termination Fee (***) billing dispute.DIRECTV completed the requested resolution. We credited the *** and remote-control replacement fee due to unresolved technical issues. DIRECTV notified the consumer of the resolution via email and a voicemail on 6/25/25. This should resolve the consumer's issue completely.

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DirecTV installed equipment (a new box) and provided me with a ***** envelope to return the old box. I received a $45 charge for missing equipment. When I contacted them, they said they did indeed receive the old box and that the $45 charge would be reversed. These empty promises went on for 6 months and they finally told me to just "not pay" the $45 on the next bill. They then charged me a $6.25 late fee. So I am simply seeking a reversal of these two charges.

  Business Response

  Date: 06/27/2025

  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. We communicated with the consumer and issued an adjustment for the equipment non-return fee and late fee, as we were able to confirm return of the equipment. We believe this should fully resolve the consumer's issue.

  Customer Answer

  Date: 06/29/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23512423, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Jeff Kerkay

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I got divorced the judge ordered my ex be responsible for this and a copy was sent to direct tv to which they still refuse to change or follow court order. So I am trying to buy a home I also have cancer and have spent over 10 hrs overs 2 days on phone with direct tv who refuses to provide a paid in full or receipt of payment to have it removed from my credit report. I recorded all calls and was told I am being a difficult customer by demanding a receipt and for them to let collection agency know I paid off over 900 in full. They denied my me the right to pay over the phone with my debit or credit card and demanded my account and routing number. The amount of unprofessional tactics is ridiculous. Since they refused to provide me with a receipt I contacted credit reporting agencies who stated they are doing many things illegal plus it should have fallen off as it is past the 7year ***** My bank is telling me and so is my lenders that I should cancel payment due to being denied the pdf letter and it being able to take off report so I can then go spend more money to take ex back to court. This is for direct tv. I asked numerous times for contact information and was refused for corporate and refused to ability to file complaint. I was called derogatory names by managers and ***** I want a call from corporate . My number is ********** by end of day. They also caused me a heart attack to which Im in the hospital for now.

  Business Response

  Date: 06/30/2025

  The DIRECTV Office of the President reached out to the consumer regarding a notice received from the Better Business Bureau. Following our discussion with the consumer, they indicated the equipment was returned. The consumer no longer has  the receipts, as this occurred four years ago. In consideration of the circumstances, we credited the Non-Return Fee charges and engaged our finance team to process a refund to the last payment method on file.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Unauthorized Charges and Deactivation of Service DIRECT TV Dear BBB Representative,I am submitting this formal complaint against DIRECT TV regarding unauthorized charges to my account FOR **** and deactivated service boxes on my television.I have been a loyal customer of this company for over 20 years, and I am deeply disappointed with their recent practices. I noticed that I have been charged monthly for programming that I did not authorize or consent to subscribe to. These charges were made without my knowledge, and I consider them both deceptive and ************ a Christian, I hold honesty and integrity in high regard. I find it troubling that a company Ive trusted for decades has engaged in behavior that can only be described as misleading and exploitative. Their actions have caused financial hardship and emotional distress.Additionally, Ive experienced multiple instances where my television boxes have been deactivated without notice, further compounding the inconvenience and frustration.I am formally requesting the following:A full refund/credit for every unauthorized monthly charge made to my account.An immediate review of any deactivated equipment or service that was previously paid for.Assurance that no future charges will be made without my explicit and written consent.I consider this behavior to be an act of theft and a breach of good faith. I am seeking resolution through the BBB to hold this company accountable and to protect other consumers from similar harm.Please advise me of the next steps in processing this complaint. I am happy to provide documentation, account numbers, or billing records as needed to support this claim.Thank you for your time and attention.

  Business Response

  Date: 07/01/2025

  DIRECTV spoke with the consumer regarding a notice received from the Better Business Bureau. We agreed to credit the programming charges based on the consumers claim this purchase was not authorized and their tenure. 

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My building changed the required cable set up from **** U-verse to DIRECTV. The building set up the name on the account wrong but when I go into the DIRECTV account detail on their website, I have successfully changed my name. I then updated my subscription to the premier so I all the channels, including ***, STARZ, etc.The service is not working, even though Ive literally restarted the boxing number of times. I called DIRECTV and ask them about it. They say they cannot give me what I paid for until my building changes the account name. Again, even though my name is on the account in the DIRECTV system and they had no problem taking my money. Now I just want my money back because Im not getting the service that I paid them for and they wont do it.DIRECTV is literally charging me $85 and not providing the service and not allowing a refund. They say the names dont match yet they had no taking my money.I WANT MY MONEY BACK. I dont understand how they took my money and their system online shows the account under my name. But now theyre saying because of a discrepancy in their system, they refuse to give me the service and they refuse to give me my money back. This is a fraud.

  Business Response

  Date: 07/02/2025

  The DIRECTV Office of the President spoke with the consumer regarding a notice received from the Better Business Bureau. 
  We referred the consumer to our Multi Dwelling Unit (MDU) team who will call the consumer to address their concerns. We provided our contact information for additional questions, requests, and/or correspondence specific to the consumers concerns.

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings! I signed up for Direct TV a few months ago. After having it for maybe a week of that long I got rid of it. I denied the package that was sent to me and my account was closed. On June 18th 2025 I saw an ad that stated you can stream direct TV for free. So I went to signup for the free streaming service. To only run into problems with signing up. June 22nd I made a phone call to find out why Im not able to use my email address for the free service. Thats when I was told you Im not able to use my existing email address because its locked in their system. That I would have to use a different email. I dont have any other email to use. My personal info shouldve been deleted from their system. My info is still in their system and theyre seeking my info to other companies. I have an issue with that. Also, theres no info on the site that says you cant signup with an existing email address. My issue I is that Im not able to take advantage of the free signup because they have my info held in their system. Id like all my personal information deleted from their system so I can signup for free streaming! If not they can pay me for ask theyve made Off of selling my info to other companies.

  Business Response

  Date: 06/24/2025

  The DIRECTV Office of the President contacted the consumer
  regarding a notice received from the Better Business Bureau. We communicated
  with the consumer and shared the details of signing in to his MyFree DIRECTV.
  The consumer confirmed they successfully accessed their account.

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23502919, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Cedric Moore

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our home account for ********************************************** has been without cable since the 12th of June fully. At first when calling for help to direct tv one tv wasnt working when the technicians came now all but one tv doesnt work. Weve been without cable asking for an appointment only for technicians to constantly cancel not showing up but lying and saying they are fixed. There is major corruption happening at this company. We are being charged daily yet have no cable. I am speaking with a supervisor named **** and hes saying that they can only keep rescheduling. They are praying on senior citizens. I want a billing adjustment and delivery of services.

  Business Response

  Date: 06/27/2025

  The DIRECTV Office of the President contacted the consumer regarding a notice of technical issues received from the Better Business Bureau. DIRECTV resolved the consumers technical concerns by sending a technician to their home. We confirmed the services were resolved and issued an out-of-service credit. The consumer indicated they were satisfied.