Complaints

This profile includes complaints for DirecTV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DirecTV, LLC

  2230 E Imperial Hwy El Segundo, CA 90245-3504

  
• 

  DirecTV, LLC

  9663 Santa Monica Boulevard Beverly Hills, CA 90210

  
• 

  DirecTV, LLC

  13596 Vaughn Street San Fernando, CA 91340

  
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  DirecTV, LLC

  750 US Hwy 201 Rindge, NH 03461

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  Directv Inc

  Century III 3075 Clairton Rd West Mifflin, PA 15123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18 2022 called Direct TV to cancel service due to poor programming and raising costs. Talked to ******* **** # ***********. Told him I wanted to cancel service since cost increasing from $130.41 to approx $160. He talked me into staying as customer with monthly service for next year to be $93.04. I agreed to try for one month. Following month I received bill for $142.67. I immediately called and begain trying to cancel service. After five different conversations over several days I finally was able to get service cancelled. Dropped phone calls, two agents who could not speak good english, poor phone connections and a general run around from all of them resulted in me asking to speak to a supervisor. After long wait I was finally able to talk to a supervisor and cancel Direct TV. I advised her that I had disconnected their boxes from my tv's and tried to return them to the ATT office in ***** Texas (Direct TV parent). The office refused to take them. Supervisor advised that they would send a postage paid box for me to return the devices. Box never arrived. Again called and received run around from agent. Ask to speak to supervisor. None available was excuse but supervisor would call me within 24 hours. Never happened. They then billed me for a months service fee during which the boxes were disconnected and sitting in a bag waiting to get returned. I was told to take them to a fed ex office and ship to Direct TV. I did this and returned the equipment on June 14, 2022. I am still being billed for nearly a months service during which I was not using the service. I feel the poor communication during the numerous phone calls I made and the delaying tactics used were deceptive business practices for the purpose of delaying cancellation of service and exacting additional monthly fees. I believe this experience is shared by numerous individuals. Trying to extricate myself from their service was extremely difficult and frustrating.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/27) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.
  
  
  Consumer Response /* (2000, 7, 2022/08/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Talked to Direct Tv agent ****. She agreed they had failed to charge the amount agreed to and apologized for the extended hastle canceling *******. Agreed to zero out the ******* charges when we did not have *******. If this is done I am satisfied. Glad relationship is over.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called a website stating it was Comcast trying to pay my bill. I had no idea it was a false website created by AT&T and they kept me on the phone over 2 hours wearing me out in order to switch me to AT&T and claimed it was better and I would save money. End of call the bill wasn't resolved. Package came in the mail and I didn't hook it up and called for help. Another hour and a half call and they convinced me at the end to go with dish.I got covid, called Comcast to help me get dish off my plan and restore my Comcast which was never disconnected as AT&T stated they would pay off and took my credit card number. I called AT&T telling them I was unhappy and want to know where to send their equipment back. I only had it a short time, now they want $521.99 and on phone told me they never merged with dosh, direct TV yet want me to pay for it. I was conned onto this and don't feel it's right that I have to pay for something I didn't want and all I've heard is lies.They never paid my past due to Comcast and I gave AT&T $85 for the first month and ended it within the month. They created a fake Comcast website to lure me away. I told a representative during my last phone call that I would contact you. They took several hours and money from me and I don't feel it's right. ********** ************ I can show you the website.
  

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 10, 2022/08/04) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.
  
  Consumer Response /* (3000, 16, 2022/09/15) */
  Thank you for your response,
  They responded and then ignored me.
  I continue to be unfairly billed.
  I believe they have no intention of working with me on this matter.
  
  The original call I made with at&t was filled with lies denying the fake Comcast website and even the dish merger.
  
  They are ruining my reputation with credit.
  
  
  Business Response /* (4000, 18, 2022/09/22) */
  The DIRECTV Office of the President attempted to contact the consumer regarding a rebuttal notice received from the Better Business Bureau. The specialist attempted to reach the consumer by phone and email on 09/15 & 09/20 without success. DIRECTV reviewed consumer's additional information and confirmed the previously resolution was completed; therefore, our position remains unchanged.
  
  
  Consumer Response /* (2000, 20, 2022/09/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being billed for At&t U-verse cable thru DirecTV and I'm not receiving the service, I'm also being billed for the protection plan and I've filled claims and nothing was process when you called you being transferred and being placed on hold for hours @ a time only to get the phone hung-up, I'm also being charged reconnection fee before i refuse to pay for services I'm not getting..... I have proof of my call history as well I will upload it.
  They set up service call and the tech Don't show up one came and told me he fixed the issues my tv is now the problem and that was true, I've missed work 2 times working waiting on a tech
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 11, 2022/08/03) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns.
  
  
  Consumer Response /* (3000, 13, 2022/08/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  contact information was not giving to me and a refund was promise to me and I haven't received it.....they also told me they couldn't help me with the claims I filed with Asurion but they are the ones that's billing me for it.... on Thursday August 11, 2022 my internet was cut off because of the past due balance from the DirecTV
  
  
  Business Response /* (4000, 15, 2022/08/19) */
  The DIRECTV Office of the President attempted to contact the consumer regarding a rebuttal notice received from the Better Business Bureau. The specialist attempted to reach the consumer by phone and email on 08/16/2022 and 08/18/2022 and to date has been unsuccessful. DIRECTV confirmed the adjustments previously applied *** take up to two bill cycles to reflect. DIRECTV reviewed the consumer's additional information; our position remains unchanged.
  
  Consumer Response /* (4200, 23, 2022/09/02) */
  I stayed on the phone with Dirctv and At&t Uverse for over 1 hr and 45min and he told me it was nothing wrong with my serives it was my tv not true all 3 tvs are having problems that not true i had a 3 digit code....the tech lied ....this is horable custom services

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years back I received a flyer in the mail offering a bundle package for home phone, internet and DirecTV from AT&T. I already had AT&T home phone service. I called and signed up for the promotion. A few days later , a technician was out and hooked up the DirecTV. I was told that the fiber optics in my area were not complete so I would have to wait for the internet. I was also told that because I wasn't getting the internet service I didn't qualify for the bundle price. I paid full price for home phone and DirecTV for a few months before they got the fiber optics complete. Finally they sent out a technician to complete the hookup. They came out while I was at work and hooked everything up. My wife was home at the time. The technician told my wife that they were switching us from DirectTv to U-verse. We did not ask for this but the technician said it was an upgrade. A few months later I received a bill from DirectTv stating that I owed $747 for early breech of contract. I've contacted DirectTv and AT&T on multiple occasions but I keep getting the run around. At&t refers me to DirectTv and then DirectTv will refer me back to AT&T without getting this resolved. I'm sure this is effecting my credit score. What can I do to resolve this? I will not be sending them any money because I didn't ask to be switched from DirectTv. I was actually happy with DirectTv. I know AT&T and DirecTV are sister compaibut they are definitely not on the same page.
  

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/29) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.
  
  
  Consumer Response /* (2000, 7, 2022/07/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I talked with a DirectTv representative and I think we came to a resolution. The representative was very professional and thorough.

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my directv and internet on May 19. I returned all my equipment and received a letter stating they received all my products. The letter was dated June 4. I am owed 73.99 from Att and still have not received my refund. I Called 3 times and each time I am told I just canceled the service and must wait. I would like my money back now. It has been over 60 days.
  

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 14, 2022/07/30) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. We believe this should resolve the consumer's issue.
  
  
  Consumer Response /* (3000, 16, 2022/08/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I still have not received my refund. They said they are mailing me a card with 73.99 on it. I never paid with a card, always came out of my checking account. I wanted a check so I could put it back into my checking account. I was not given an option. Still waiting for the refund. You would think after now I should have received it.
  
  
  Business Response /* (4000, 18, 2022/08/02) */
  The DIRECTV Office of the President contacted the consumer regarding a rebuttal notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached.
  
  
  Consumer Response /* (4200, 20, 2022/08/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They told me to call the back of the card when I receive it and ask them if I can receive a check for the card . I haven't received the card and don't know if I can get the check from the person that issue the card. In any case I have still not received the card.

• Initial Complaint

  Date:07/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Read the notes about the 1st technician charging me for an lnb 175.00 dollars and didn't do it right so another technician come out and I found out that there is no charge for a lnb so basically direct tv's tech who told me if I paid cash he could give me a deal and when asked the receipt he said he would have to bring it backThis technician left all of the nut off of the arm holding the lnb and the one's actually holding the lnb and it came completely off and ripped the coaxial to the lnb out. The 3rd technician spliced the coaxial to the lnb and the receiver but didn't put enough slack in it so when the satellite was going around searching for a signal it ripped it out of the roof of my rv. The 4th technician came in looked at the TV and the code and walked outside and was on the phone and next thing I know is he left and didn't say a word to me that he was leaving and called customer care to make a complaint but they said I would have to do that with technical and was.promised that it was wrong I needed to be addressed immediately and someone would be here the next morning nobody showed up and that wasn't the first time someone didn't show up it was the third time. The fifth guy who showed up went up to look at it and i yelled up to the roof to him yes I have a picture and he said he knows. Then came down and no picture and he said he couldn't figure out why but didn't check anything else. Every time I told a tech what has happened to be they screwed it up almost intentionally. When the sixth tech came out and also when I called I didn't explain anything and that tech fixed it in 5 minutes he said the wires were reversed on the satellite so obviously the tech before him did it intentionally. Nobody will let me talk to a supervisor and I mean refused to let me to a supervisor a two people said a supervisor would call me back and never did. Nobody has ever apolized to me or told me I would get my money back from the person they hired that ripped me off for my mon
  

  Business Response

  Date: 09/07/2022

  Business Response /* (1000, 17, 2022/08/23) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV continues to communicate directly with the consumer to reach a resolution. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns.