Complaints

This profile includes complaints for DirecTV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DirecTV, LLC

  2230 E Imperial Hwy El Segundo, CA 90245-3504

  
• 

  DirecTV, LLC

  9663 Santa Monica Boulevard Beverly Hills, CA 90210

  
• 

  DirecTV, LLC

  13596 Vaughn Street San Fernando, CA 91340

  
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  DirecTV, LLC

  750 US Hwy 201 Rindge, NH 03461

• 

  Directv Inc

  8 North St Atlasburg, PA 15004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a 'charge-off' of I think it's $143 from AT&T; U-verse, internet service.''
  
  I removed the 'autopay' option b/c I knew the current month at the time would be my last month of service, and I didn't want them removing more money than they're entitled to because of what was about to happen did indeed happen b/c I had been warned ABOUT it by the folks at UPS - they said they get a LOT of complaints about AT&T not giving credit for returning equipment.
  
  I tried contacting them on the web but it kept sending me in circles. I called, MADE CONTACT with someone from my************* number (my current one then and now) about them charging me for 'unreturned equipment' and was told "I'm taking personal ownership of this and will call you back tomorrow."
  
  That was the last I ever heard from HIM....and this was back last Oct or Nov.
  
  I even contacted someone on facebook and they simply quit talking to me...at least I've got a screenshot somewhere of it; will try to attach it if I can find it...can't immediately, but it was just me saying, 'hello? hello?" to the person helping me. I did send in the receipt from UPS showing I had indeed mailed the equipment but made the mistake of not making a copy for my records.
  
  I steadfastly refuse to pay money for something I DID return - I have no use for old routers - and refuse to pay for their horrible record-keeping. I thought for sure sending them the PROOF of return would set them straight but they ignored THAT, TOO. I even wen to UPS for a copy of the receipt but was told they don't keep copies of it. I DO OWE for that last month and agree to pay THAT if they'll send me a TRUE BILL, but I won't pay a dime until they admit their 'error' which from what I'm hearing is a way to increase revenue in an underhanded way and ignoring ALL attempts at me contacting them over the matter.
  

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 14, 2022/07/29) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.
  
  
  Consumer Response /* (2000, 16, 2022/07/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Long story short it was one of 'those things' that happens, and only took a few minutes of research to figure out what happened. I didn't owe that final month as it turns out, b/c they bill a month ahead or something. All's well and it should take a month or two for it to clear back up.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Direct Tv trying to collect money on disconnected service

  Business Response

  Date: 08/02/2022

  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.

  Customer Answer

  Date: 08/10/2022

  Consumer supplied email: *****************

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I closed our Direct Tv account over a month ago because we have bought a house. We were not sure about our expenses just yet so we decided to cancel Tv with direct tv. We canceled the account before our bill was due and were told that the bill would be prorated and would more then likely get a refund since we canceled before our billing cycle was up. We were just charged for an entire month of service and have not used the service for the last five weeks. We would like our money back for the month we did not use ASAP. The account is under my husbands name and phone number.
  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 13, 2022/08/17) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started Direct TV service in September of last year. Our monthly bill has never been the same since we agreed on an 87.00 charge a month. We have continuously had to contact the company pretty much every month about our bill. It has been 92.00, 113.00, 142.00, 192, and so on. They have over charged us and every month we spend 3/4 hours on phone or more trying to get it straithened out. We just want out of our contract without hving to pay the extra fee for terminating the contract early. They refuse this option. We can't afford such drastic changes in our monthly bills. No one seems to know whats happening and its a different story every time we call. They seriouly need beter customer service.
  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/02) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted multiple times beginning Wed 7/20/22 to terminate my DirecTv cable services. Each time I was told I had to speak to someone in the loyalty dept and the only way to get there was by a transferred call. However, each time I was transferred I was disconnected and had to start the process all over again. I finally reached a person today and terminated service but I was told they wouldn't terminate until the end of next month. Apparently, all the "dropped" calls were just a ruse to get me past the current month so I'd be stuck with another month's charge. I would like my account terminated as of the end of the July date when this process was originally initiated and the Aug service fee refunded.
  

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/26) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the **********************. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see scanned doc.pf

  Business Response

  Date: 08/12/2022

  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 07/07/2022 I HAD 3 SALESMAN COME TO MY DOOR AND SALE ME A TV AND INTERNET PACKAGE. I WAS TO PAY ONLY 9.90 AND RECEIVE MY INTERNET RECEIVER BY MAIL. TWICE I GAVE THEM MY CORRECT ADDRESS TO RECEIVE THE MERCHANDISE, WHICH WAS SUPPOSE TO BE WITHIN 3 DAYS. I RECEIVED NOTICE THAT IT WAS DELIVED BUT WAS NOT. I SPOKE WITH UPS, THE ORG. SALESMAN, AND DIRECT TV THAT DAY. I ALSO CANCELLED THE INSTALL AS I DID NOT RECEIVE ANY EQUIPMENT. I HAD TO TRACK DOWN THE EQUIPMENT WHICH TOOK OVER A WEEK AND SENT IT BACK TO THEM 3 DAYS AGO. I HAVE CALLED AND SPOKE WITH SOMEONE TWICE NOW BECAUSE THEY KEEP TAKING MONEY FROM MY BANK ACOUNT FOR A TOTAL OF 132.51 TODAY I CALLED AGAIN VERY UPSET BECAUSE OF THE REMOVAL OF 102.41 WHICH WAS DONE YESTERDAY. THE WOMAN TOLD ME THAT SHE WOULD GIVE HALF THAT MONEY BACK BECAUSE IT WAS A HASSEL FOR HER TO HAVE TO DO IT. i WANT ALL THE MONEY THAT THEY HAVE TAKEN, 9.90 PLUS 30. PLUS 102.41 FOR A TOTAL OF 142.31
  

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 5, 2022/07/27) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.
  
  
  Consumer Response /* (2000, 7, 2022/07/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They have made good on my issues and offered a full refund for the bad business practices

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18 2022 called Direct TV to cancel service due to poor programming and raising costs. Talked to ******* **** # ***********. Told him I wanted to cancel service since cost increasing from $130.41 to approx $160. He talked me into staying as customer with monthly service for next year to be $93.04. I agreed to try for one month. Following month I received bill for $142.67. I immediately called and begain trying to cancel service. After five different conversations over several days I finally was able to get service cancelled. Dropped phone calls, two agents who could not speak good english, poor phone connections and a general run around from all of them resulted in me asking to speak to a supervisor. After long wait I was finally able to talk to a supervisor and cancel Direct TV. I advised her that I had disconnected their boxes from my tv's and tried to return them to the ATT office in ***** Texas (Direct TV parent). The office refused to take them. Supervisor advised that they would send a postage paid box for me to return the devices. Box never arrived. Again called and received run around from agent. Ask to speak to supervisor. None available was excuse but supervisor would call me within 24 hours. Never happened. They then billed me for a months service fee during which the boxes were disconnected and sitting in a bag waiting to get returned. I was told to take them to a fed ex office and ship to Direct TV. I did this and returned the equipment on June 14, 2022. I am still being billed for nearly a months service during which I was not using the service. I feel the poor communication during the numerous phone calls I made and the delaying tactics used were deceptive business practices for the purpose of delaying cancellation of service and exacting additional monthly fees. I believe this experience is shared by numerous individuals. Trying to extricate myself from their service was extremely difficult and frustrating.
  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/27) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.
  
  
  Consumer Response /* (2000, 7, 2022/08/02) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Talked to Direct Tv agent ****. She agreed they had failed to charge the amount agreed to and apologized for the extended hastle canceling *******. Agreed to zero out the ******* charges when we did not have *******. If this is done I am satisfied. Glad relationship is over.

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called a website stating it was Comcast trying to pay my bill. I had no idea it was a false website created by AT&T and they kept me on the phone over 2 hours wearing me out in order to switch me to AT&T and claimed it was better and I would save money. End of call the bill wasn't resolved. Package came in the mail and I didn't hook it up and called for help. Another hour and a half call and they convinced me at the end to go with dish.I got covid, called Comcast to help me get dish off my plan and restore my Comcast which was never disconnected as AT&T stated they would pay off and took my credit card number. I called AT&T telling them I was unhappy and want to know where to send their equipment back. I only had it a short time, now they want $521.99 and on phone told me they never merged with dosh, direct TV yet want me to pay for it. I was conned onto this and don't feel it's right that I have to pay for something I didn't want and all I've heard is lies.They never paid my past due to Comcast and I gave AT&T $85 for the first month and ended it within the month. They created a fake Comcast website to lure me away. I told a representative during my last phone call that I would contact you. They took several hours and money from me and I don't feel it's right. ********** ************ I can show you the website.
  

  Business Response

  Date: 08/04/2022

  Business Response /* (1000, 10, 2022/08/04) */
  The DIRECTV Office of the President contacted the consumer regarding a notice received from the Better Business Bureau. DIRECTV communicated with the consumer and shared the details of the resolution reached. DIRECTV provided contact information for additional questions, requests, and/or correspondence specific to the consumer's concerns. The consumer indicated they were satisfied.
  
  Consumer Response /* (3000, 16, 2022/09/15) */
  Thank you for your response,
  They responded and then ignored me.
  I continue to be unfairly billed.
  I believe they have no intention of working with me on this matter.
  
  The original call I made with at&t was filled with lies denying the fake Comcast website and even the dish merger.
  
  They are ruining my reputation with credit.
  
  
  Business Response /* (4000, 18, 2022/09/22) */
  The DIRECTV Office of the President attempted to contact the consumer regarding a rebuttal notice received from the Better Business Bureau. The specialist attempted to reach the consumer by phone and email on 09/15 & 09/20 without success. DIRECTV reviewed consumer's additional information and confirmed the previously resolution was completed; therefore, our position remains unchanged.
  
  
  Consumer Response /* (2000, 20, 2022/09/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Direct TV account on July 24, 2022, however, they stated they will continue to charge me until August 21, 2022. It is illegal for a company to charge for a service I am not using or no longer need or want. I consider this theft. I am requesting a refund of any charges to my account from Direct TV after July 24, 2022.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 5, 2022/07/28) */
  The DIRECTV Office of the President reviewed the notice received from the Better Business Bureau. DIRECTV completed the requested resolution and notified the consumer via email. We believe this should fully resolve the consumer's issue.