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Customer Review Ratings
Average of 14 Customer Reviews
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Review fromREBECCA H
Date: 06/29/2025
1 starI made a purchase of 3 items for over 100$ After wearing the clothes the first day, they started to smell strange, a strong chemical odor. I washed them and dried them and the smell got even worse. I couldn't even put them in my closet because the odor rubbed off on other garments. I contacted Jaanuu for a refund and they refused! I tried to post my order number but BBB wont let me. I purchased these in May 2024. I have only worn them ONCE! I REFUSE to believe they are unaware of the smell that emanates from this material. I also think it is horrible they wouldn't let me return them. I think their clothes should be tested for harmful chemicals because of the off gassing of their garments. I had to bag them and keep them in the garage. They just took my money and I can't even wear what I purchased. I attempted to reach them on social media as well and on their website to no avail. Dont buy from Jaanuu their new material is horrible!!Review fromBelinda L
Date: 05/27/2025
1 starBelinda L
Date: 05/27/2025
My employer had a drawing for Nurses ******** won a $75.00 gift certificate for Jaanuu scrubs. I ordered three items & received them & one of the pair of pants was xtra small & I needed a medium. I notified the company & explained the I just wanted a even exchange & that I would pay for the postage. They said that all sales are final & that I couldn't get a even exchange. This ***** on all levels.
JAANUU
Date: 06/20/2025
Were genuinely sorry that the exchange option isnt available for the item you purchased, as it was marked as final sale. We understand how disappointing that can be. Weve made efforts to ensure that final sale notices are clearly visible on our website to help our customers shop with confidence and clarity.Although we dont typically make exceptions to this policy, Id like to offer a one-time courtesy for you. You do not need to return the item, as it remains non-returnable, but Ive gone ahead and added a $19.99 store credit to your account the same amount you paid for the pants in the wrong size.This is the best resolution we can offer given the limitations in place, and I truly hope you can use the credit toward purchasing the correct size. My sincere apologies once again that were unable to provide a direct exchange.If you have any other questions or concerns, please dont hesitate to email me back. Ill be happy to help.Review fromJoseph D
Date: 11/28/2024
4 starsJoseph D
Date: 11/28/2024
I really my Jaanuu Scrubs so far. I got a top, a bottom and a jacket for 107. Shipping was pretty quick, toward the I was getting worried, when I was tracking the package it said it was being delivered the 26th then it showed it was delivered to my front door but when the next days date of the 26th even tho it was 26. But they fit great, and they look great!JAANUU
Date: 11/29/2024
Hi ******,Thank you so much for sharing your experience! Were thrilled to hear that you love your Jaanuu scrubs and that they fit and look great on you.We apologize for any confusion caused by the tracking information, but were glad to know your package arrived safely. Sometimes, carriers mark orders as "delivered" before they actually reach the customer due to early scanning, system errors, GPS inaccuracies, package misplacement, or human error, which can lead to confusion about the true delivery status. Rest assured, well look into this to help prevent any future misunderstandings.If you have any questions or need assistance, dont hesitate to reach outwere always here to help!Thank you for choosing Jaanuu, and we hope you enjoy wearing your new scrubs!Review fromCole A
Date: 10/09/2024
5 starsI am so happy with my Jaanuu purchase. I ordered the new mens Ultralite scrubs and they are AWESOME! Great site experience and delivered on time. Love, love love!!!Review fromGabriel G
Date: 12/15/2023
1 starI purchased the correct scrub tops that were nonrefundable and they delivered and changed the size of the scrub tops I wanted when I presented my case of wrong items on their part, they told me my items were non-refundable and gave me a $15 discount instead of correcting their mistakes or refunding me.Their phone is disconnected and I have talked with two representatives via email who have said the same thing about nonrefundable then marked the case closed and resolved with no replies back after not considering my issue solved.Review fromKenneth J
Date: 12/05/2023
1 starI paid $200 for embroidered scrubs which were never delivered. ***** does not have any way of contacting a customer service department. They practically stole my money. Absolutely horrendous company.Review fromLili R
Date: 11/24/2023
3 starsI love my Jaanu scrubs I really do! The yoga style scrubs fit my body type. I bought a bunch after discovering they were for me. Huge mistake. But accept my part in not acting sooner. Right out of the package I noticed a distinct smell on the material. I put it off as "warehouse smell" . I wore them after being washed not really noticing if they stilled smelled. Until my husband pointed it out. Again I found excuses , maybe the vents are dirty above my scrubs rack. Wash after wash the smell just didn't go away. We tried vinegar, soaking over night, extra fabric softener. Nope, still have that smell. At this point I'm invested and to late to return them just e-mailed them. I bought a bunch!! Take closed attention if out of the package they stink. If they do return them, the smell will not come out. I'm curious to why. Its like they stored the material next to a sewer! Anyway I'm bummed.Review fromAndree M
Date: 08/13/2023
1 starNo customer service , unable to exchange scrub pants that are 3 size to big. Sent email, no response, no contact information. I am infuriated and paid over 200$ for 4 pairs that I cannot use !Review fromDivyaB
Date: 01/31/2023
1 starI was expecting to receive a high-quality, blush, beautiful scrub cap, and instead received a black mesh hair net. There's no one you can call and they make you go through the ringer to try and return.Review fromJennifer S
Date: 12/23/2022
1 starThe most recent reviews regarding misleading shipping times and no effective way to communicate with them are accurate. I ordered on Black Friday and after three weeks and being unable to contact them via phone, or chat on their website, I was able to reach them via Instagram to be told my package was 'lost." I did receive a full refund within a few days. Will place my order via FIGS and will not deal with Jaanuu again.
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