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Business Profile

Radiology

Radiology Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 78 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received two statements from this organization and provided insurance information on both statements. They never told me they did not file insurance. They turned me over to Credit Management, **** ******** ******** ********* ****** *** For collection. This is a despicable organization that needs shut down.

    Business Response

    Date: 08/25/2022

    Business Response /* (1000, 5, 2022/08/04) */ Hi*********, As confirmed during the phone communication you had with our agent, the account has been removed from collections and the balance is pending with your insurance. Please do not hesitate to reach out to our Patient Experience Team with any future questions. We thank you for your business.

  • Initial Complaint

    Date:07/13/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never been associated with this company in any way, much less for medical reasons.

    Business Response

    Date: 08/12/2022

    Business Response /* (1000, 5, 2022/07/26) */ Good afternoon, We are unable to locate an account with the information provided. Our customer service team lead called twice and the patient declined to discuss this matter with us. To provide any further assistance more information is needed.

  • Initial Complaint

    Date:07/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had 3 bills from the ********* ********** ************************ and i paid all of them, but however i got a new bill from ******************** at the ****************** from July 9th 2022 and said i owe them ****, i was so sick of this because I don't want to keep on paying unexpected medical bills every time. I really want to know how many bills will i be expecting and know when will this be ending and if i pay all of my bills, Will my account closed down for good

    Business Response

    Date: 08/10/2022

    Business Response /* (1000, 5, 2022/07/22) */ Good morning, *****, We located the account *********** which shows a $0 balance. Our customer service team is happy to help with any additional assistance needed and can be reached at*************.

  • Initial Complaint

    Date:06/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I logged into my Credit Karma account and found a derogatory mark from a collections business. Creditor from the name "Singleton Associates PA of Houston, Texas. Never heard of them and have never had treatment of any kind in Houston, Texas. This feels very scammy and the fact that it showed up on my credit report is not okay. Reading the other complaints it looks like I am not the only one with this problem. Would love some help with figuring out how to removing this from my credit report. Thank you.

    Business Response

    Date: 07/06/2022

    Business Response /* (1000, 5, 2022/06/17) */ Hello, Singleton Associates provides the radiology reading services for several facilities in your area. Due to HIPAA, please contact our Patient Experience Team at **************. Thanks

Radiology Partners is NOT a BBB Accredited Business.

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