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Business Profile

Radiology

Radiology Partners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radiology.

Complaints

Customer Complaints Summary

  • 80 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to this company for my superbill to send to *******. I know that I payed the balance (the company canceled my last payment to my surprise) but I was told that I owed more money? Ive NEVER received a bill for that amount until when I received the bill in the mail on 3/1/2025. How could I owe when I have NEVER received a bill. Looking at the bill the insurance was billed then the billed again in December. Which the insurance rejected due to billing code 2029-CO29 (time limit for filing expired). This makes no sense to me when the insurance was ran and I had a set co-pay. How all of a sudden do I owe more than my co-pay. I have never had this happen to me? This makes no sense unless there is something in an insurance clause that I have missed? How is it my fault that the company billed 6 months later? How is a company able to double bill the insurance company? Someone please help bc I refuse for this to go on my credit knowing that I never knew that I owed anything until 2/2025 when I called for the itemized bill?Please, please, please help.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from Radiology Partners (a division of Sonoran Radiology) stating I have a past due balance of $42.46 with a warning that my balance would be turned over to collections within 30 days. I paid the balance of $42.46 via Imagine Pay on 5/23/24 as evidenced by the attached receipt. I have paid $42.46 twice for two CT scans in 2024 from ******* Radiology on 4/25/24 and 5/23/24. I have attached both receipts for reference along with the posted charges to my bank account for the amount due of $42.46. I request my account be appropriately credited and I be provided written evidence of my paid in full status.

    Business Response

    Date: 11/26/2024

    Thank you for the information. I have attached the receipts into your account and have someone looking for into it. 

     

    I will let you know once this matter is resolved.

     

    Thank you

    Customer Answer

    Date: 11/27/2024

     
    Complaint: 22445677

    I am rejecting this response because: I have been waiting 40 days and have already opened a ticket via email, made multiple phone calls, and opened this complaint. Radiology Partners (Sonoran Radiology) is still reviewing my account after over a month of review despite being given proof of payment multiple times. I dont want further review, I would appreciate prompt and final resolution. 

    Sincerely,

    ******** **********

    Business Response

    Date: 12/16/2024

    Good afternoon,

    We were able to locate the payment made and have applied the payment to the account.  The account now has a zero balance.  We are sorry for any inconvenience this may have caused. 

    Sincerely,

    Sonoran Radiology

    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** **********

  • Initial Complaint

    Date:08/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the ** 4/10/24 and got a lower abdomen CT scan. Its now 8/24/24 and I am just now getting a bill. Im trying to figure out why I have a bill, this should have been fully covered by my insurance. But for some reason months later, I am getting a 1400 dollar bill and no explanation other than a text message saying its owed and a number to call that just rings for 5 minutes and then the call ends.

    Business Response

    Date: 08/30/2024

    We reviewed the account and the invoice was sent to the patient due to no response from the original insurance provided.  Patient must call in to provide the correct payer information.   Patient can contact us at ************** Monday - Friday 8:00am - 5:00pm (MST).

    Thank you.

    Radiology Partners Phoenix

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a check in the mail, which I deposited into my bank account, but then received a notice from my bank that the check was returned because the funds were not available. I then received a Service Charge from my bank for a returned check. I called the phone line for ********* Associates 4 times over the period from November 2023 to March 2024, and gave the details to the person(s) each time. Each time, the person told me to call back and get status of the problem. The second to the last call was in February, when I was told that the issue was resolved and a check for the original amount would be sent to me, but they would not cover the returned check fee. They said to call back in 30 business days if the check did not arrive. The check did not arrive, so I called back after the 30 business days. The last person I spoke to said that they checked with the back office, and they showed the check had cleared, and there were no issues. I hope anyone reading this review is wary of dealing with this company.

    Business Response

    Date: 04/29/2024

    Good morning ***, thank you for reaching out. We would be happy to assist with further review of your account however with the information provided we cannot locate you in our system. If possible, please provide your DOB, Date of service and home address. We look forward to your response. Thank you. 

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving harassing letters and calls from Capio Partners regarding an alleged $73,21 debt from Radiology Partners. The caller would never explain the nature of the debt without me giving personal information, so I refused to pay until I had written evidence of the medical service. I received a letter stating I had an outstanding balance from Radiology Partners for services on particular days - I did not obtain these services on those days and have no record of doing anything with Radiology Partners. Calls to both Capio and Radiology Partners have gone straight to voicemail. Email sent to Radiology Partners has gone unanswered.

    Business Response

    Date: 05/14/2024

    Good Morning,

    I can confirm the following Dates of Service and Amounts 3.23.2021 $62.60 & 9.8.2021 $41.99 for Account ******** ***************************** were turned over to Capio for collection efforts due to non response to statements sent 5.7.2021, 12.2.2021, 3.2.2022 to Patient for payment remittance to occur. The address in which the statements were mailed, match the Patient address given on this BBB complaint. Separately, review of Account notes indicate Patient requested copies of their statements on 2.13.2024 & these were provided as requested on 2.15.2024 via method requested.

    Confirmation of outreach by our collection partner, ***** has determined they mailed the Patient a settlement letter with reduction of balance owed on 4.15.2024 to resolve the balance between these (2) accounts.

    Collection Account to remain open at this time.

    For additional Billing related needs, please contact ************.

    Thank you,

    **************

    Client Relations Partner

     

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received a letter in the mail from a debt collector (capio partners) regarding a supposed balance owed to Radiology Partners of $450 since 12/29/2021. Radiology Partners never reached out to me directly, so I have no idea what this bill could possibly be.

    Business Response

    Date: 03/20/2024

    HI 

    These are for service performed at Doctor's ********* Three statements were sent out. Please call our patient experience to provide further details of your services. ************ Monday- Friday 9am -6pm EST. 

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I revived a text as readsDylan, thank you for allowing Radiology Partners *******, a ******** of ********* Radiology Associates to provide your recent imaging services. Your radiology bill is now ready for review. You can view & pay your bill at ******************************. Reply STOP to unsubscribe. Msg&Data rates may apply. I have ******** and while I was in the hospital no bill was ever sent or said I owed now almost 6 months later its saying I owe around 1400$ Im confused on what to do here

    Business Response

    Date: 03/13/2024

    Good Afternoon *****,

    In reviewing your account I show that you had services in *******, but have Alabama Medicaid.  Unfortunately we are not able to bill out of state Medicaid.  If this is incorrect or you have additional insurance please let me know.

    Thank you,

    *****

    Customer Answer

    Date: 03/26/2024

     
    Complaint: 21277690

    I am rejecting this response because: I was not made aware of your services being used whatsoever if that was the case I would have used a different company I was charged without consent 

    Sincerely,

    *************************

    Business Response

    Date: 05/07/2024

    Good Morning,

    We have requested the consent for services for date of service 9/14/2023. We will update this response when we receive the documentation. The radiologist services were provided to the patient. 

    Thank you, 

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Just days ago, I received a statement from a debt collection agency (AssetCare LLC) seeking to collect $3152 for services allegedly rendered by Radiology Partners on 02/07/2022. To date, I have never received any billing statements from Radiology Partners. The statement from the collection agency is the FIRST notice I have received. In addition, I have been insured by ********** Blue Shield of Illinois since April 2021. With my PPO coverage, I typically have little to no out-of-pocket costs for medical care. Therefore, I am diligent about providing my health insurance information. And ironically, the first time I am made aware of this "debt" just so happen to be RIGHT after the insurance timely filing limit has passed. Clearly, something isn't right with this provider's billing department. Therefore, I am requesting for the collection account to be closed and for all debt collection efforts to be ceased immediately. This is the information from the statement:Creditor: Radiology Partners (Ref# *******) Date of Service 02/07/2022 AssetCare Account# ********

    Business Response

    Date: 03/20/2024

    HI 

     

    Please call our patient experience department at ************ Monday - Friday 9am - 6pm EST for further details on your account. I show that we sent three statements to the same address you provided and I also show a call made to our patient experience in Aug 2022. 

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RADIOLOGY PARTNERS sent a bill for $327.00 to debt collection and did not contact me about the debt prior. When speaking to the debt collector they informed me it was for medical imaging on the date of 10/13/2023. The only imaging I had done was on 05/10/2023 in an emergency room, which was paid by my insurance prior. I have not ever received a bill from this company. Verifying with my insurance company, there were no claims or services billed in the month of October 2023 for medical imaging.

    Business Response

    Date: 02/15/2024

    Hello ******, I have further reviewed this account and show this is regarding an earlier date of service back in 2021. I show we sent out a statement to your provided address, along with an attempt to submit a claim to your insurance; however, it came back as denied due to ineligibility. I have escalated this to a customer service representative to reach out to you to provide more detailed information regarding this radiology service and what further steps we can take to get this resolved. Please feel free to reach out to us directly with any further questions or concerns to PH#: ************. Thank you.

    Customer Answer

    Date: 02/27/2024

     
    Complaint: 21229656

    I am rejecting this response because: I did not have any x-ray services done in 2021. I had an ultrasound of my groin to check for cancer, but I paid upfront for the procedure. 

    Sincerely,

    ****** *********

    Business Response

    Date: 03/22/2024

    Hello ******, I have further reviewed your account and show a customer service representative was able to reach out to you to provide more detailed information. Please feel free to reach out to us if you have any further questions or concerns to PH#: ************. Thank you

    Customer Answer

    Date: 04/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from ******* stating that I owe $134.53 to Radiology Partners CF Medical LLC. I have never visited any of the providers associated with this company, I only have x-rays done through ** in ************ ** and on the date of Service on the statement I never even went to a dr.

    Business Response

    Date: 02/15/2024

    HI 

     

    We are the reading Radiologist at ********************** where service were performed. Please call our patient experience at ************ Monday- Friday 9am -6 pm EST  for more information. 

Radiology Partners is NOT a BBB Accredited Business.

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