Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding ShoeDazzles policy change that resulted in the expiration of credits I previously purchased before their recent policy change. As you can see in the attached documents I provided a history of the month and year I paid money for credits, there was no expiration policy in place. However, ShoeDazzle has since changed its policy to impose expiration dates on credits, but as you can see in the screenshot of their system, the purchase dates do not align. Those credits were purchased before this policy change. My concern is that while my credits have expired, the money I paid for them has not. These were not promotional or gifted credits but were purchased with my own funds. Retroactively enforcing an expiration policy on previously purchased credits is both misleading and unfair. When I reached out to ShoeDazzles customer service, they refused to issue a refund or reinstate the credits, despite the fact that I made these purchases under different terms. They said they can't give me a credit, but when asked did the money I paid expired they offered me a $10.00 credit and then said they would give me $60.00 in credits when I have spent $219.75 cash. I had a similar situation with *******, ******* and ShoeDazzle are separate brands owned by the same parent company, TechStyle Fashion Group and they issued me a check in the amount over $350.00, but now I am getting push back from Shoedazzle. I am requesting a full refund for the expired credits that I paid for in *********

  Business Response

  Date: 02/20/2025

  Hello *****,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 10/05/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here: www.shoedazzle.com/policy-terms

  Best,

  *******

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled into this subscription program since 2014 and was promised they credits will never expire. I have been caught off guard some months not skipping and continuously they take their money. I had a need and just came in to pick some shoes for a major even only to see all 6 of my credits expired. I tried reaching out to customer service and they are offering to give me ONLY $10 for all my life sweat all these years. What a rip off. I do not think this is fair and I believe they took advantage of loyal customers. I asked them how come they did not apply this rule to customers who do not have activities because that would have made more sense. Why take money of people who are still loyal members and who are not dead. I am highly disappointed seeing this together and all together ****** off. Why did they not send out mails to loyal customers if they really cared about them. They sent brochures to mail boxes, sent text messages and email to get our subscriptions, so how come in the case of customers loosing money they only sent notices to email knowing most people may not check emails and go to website to read their so called change in policy for use of credits and VIP points. I believe this is a long time planned strategy especially targeted against loyal customers.

  Business Response

  Date: 02/19/2025

  Hello ****,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 10/04/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here: ***********************************************

  Best,

  *******

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22890788
  
  I am rejecting this response because Shoe dazzle is involved in deceptive business practices that have unfairly impacted me and potentially other loyal customers. I have been a long-time subscriber to their monthly membership program, which I originally joined after receiving their catalog in the mail. Throughout the years, I remained committed to this subscription under the assurance that my accumulated store credits would never expire. This assurance was the primary reason I continued my membership, even during financial hardships.

  Recently, I attempted to use my accumulated credits to purchase shoes for my husbands birthday, only to find that my available credits were significantly reduced. Upon reaching out to the company, I was informed that they had implemented a policy change regarding credit expiration, which they claimed I had opted into via email. However, I never knowingly agreed to such a change, nor was I adequately informed through the same direct mail method they originally used to solicit my business.
  There are numerous reasons why a customer could miss an email, such as spam filtering or inbox overload, and the companys failure to send a formal mailed notice suggests an intentional effort to minimize customer awareness of the policy change. This practice unfairly disadvantages loyal customers who have financially supported their business under a previously established understanding.
  As a resolution, I request that [Shoe Store Name] either:
  Restore my lost credits in full so that I can use them as originally intended, OR
  Issue a full refund equivalent to the monetary value of my lost credits.
  Offering only $10 per credit as compensation is inadequate and still places the company at an unfair advantage while disregarding the customers who invested in their brand under misleading assurances.
  This policy change, combined with a lack of proper notification, amounts to an abuse of consumer trust and loyalty. I believe this practice is deceptive and warrants investigation. I kindly ask that the BBB assist in mediating this matter to ensure a fair resolution.
  Please let me know how I may proceed further with this complaint. I appreciate your time and attention to this serious concern.

  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/12/2025

  Hello ****,

  Thank you for your response. To clarify, the updated terms were presented via a pop-up on our website, which required agreement to proceed. The expiration date of your credits can be found on your membership page.
  
  Unfortunately, we are unable to reinstate or refund the expired credits at this time.
  
  Please let us know if you have any other questions.

  Best,

  Natasha 

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe Dazzle had get ur first pair for $10, so I ordered a pair on 11/25/24 for $10. W/ s&h it came to $16.A month later I come home to a pkg on my porch! Its the same exact pair of boots I just bought from Shoe Dazzle. I called to return them b/c I did not order them. They sent me a return ********* returned them. During all of this they also took $49.95 out of my checking account for a pair of boots I did not order. Theyre are trying to say i either signed up for VIP or ordered another pair of the same exact boots! I did neither!! They confirmed that they have gotten the boots back, i never even took them out of the box! They told me when I they got the boots back, which they have, that they would refund my $49.95. Now of course, they dont want to!! They are basically stealing from people! I was told I would get my $ back & now its all different!! They refunded me $10 & claim thats all they owe me!! I have all of my banking transactions! Please help me!! People are constantly scamming us!! I cant take it anymore & dont know where else to turn!Thank you,****** ********* ************* ********************* ********************************************************** I only paid them $10 b/c thats all I owed them. They came back & took $49.95 for a pair of boots they mistakenly sent, that I, in good faith, sent back! I want my $49.95 back, so thats what Im putting box below. I guess thats what u mean. And Im not sure about the order number b/c they have 2 orders for me & should only have 1.Also at one point, they did refund it, when i called about it. The girl forgot she was supposed to send me a return label, they had already put the $ back in my bank. When she realized she forgot about label, they took it right back out. Then she said it would be put back in when they got the boots. That was 3 weeks ago or more!! Now they dont want to give me my money!! Im not rich!! Please help me. What they are doing is WRONG!!

  Business Response

  Date: 02/19/2025

  Hello ******,

  Thank you for reaching out through the BBB.
  
  To clarify, after redeeming the $10 first-pair deal, you also redeemed our new VIP offer, which automatically enrolled you in our VIP membership. The $49.95 charge reflects a monthly VIP credit that can be used toward purchases on our site. Important disclosures about how our VIP membership works are displayed in your shopping cart before checkout, and agreeing to the terms and conditions is required to complete your purchase.
  
  Our records indicate that you created two accounts:
  
  Member ID ********* Enrolled on 11/22/2024, canceled on 12/27/2024, with the member credit refunded on the same day.
  Member ID ********* Enrolled on 11/28/2024, canceled as of 02/19/2025. You will no longer be billed.
  We attempted to refund the $49.95 credit, but your bank is declining the refund. We recommend reaching out to them to resolve any blocks on the transaction. If an electronic refund is not possible, we can issue a refund via check, which you would receive within 4 to 6 weeks.
  
  Please let us know if you have any further questionswere happy to assist you.

  Best,

  *******

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for show dazzle VIP. I was never informed that these credits expired. They said they send reminders however I never received such a notice. Also when I paid for these credits and enrolled into the program $49.95x2, there was NO ************** I am informed they are offering $20 for the $100 I already paid. They will not reinstate credit.

  Business Response

  Date: 01/30/2025

  Hello ********,

  Thank you for contacting us through the BBB. All promotional member credits will expire 12 months after the date of issuance. As stated in the new terms and conditions, which were opted into on 09/30/2023, the reinstatement of expired credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms here www.shoedazzle.com/policy-terms.

  Best,

  *******

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a VIP member for a long time, but have recently been treated so poorly by this company. In November of 2024 I had 9 credits taken away from my account. These were credits that I personal paid $50 for each one. It was my money that I paid the company to be able to redeem for product at a later date. These credits were taken away without being warned that they were about to expire. For many years I shopped at ********** and the credits never expired. After talking to the company they said this was a recent policy. They claim they attempted to make the policy visible for the easy understanding of all customers, but the best I could find was a quick statement buried in the fine print of their emails. That is not what you do if you want a policy to be clearly understood, that is what you do when you want it to be hidden and forgotten.The company failed to provide proof of their claim that I was sent an email warning before the expiration of these 9 credits. I searched the entire inbox - including spam - and there was no such email. I have 4 children and I signed up at a time when Shoedazzle sold children's shoes. They no longer do that, so I have been forced to wait until my children get bigger and can actually fit the offered product.For this reason, shoedazzle sees fit to take away my credits and walk off with $450 that I paid them, without giving me any product that I purchased the credits for. I wasted 3 hours of my life trying to get this money back. They kept saying how sorry they were, but they refused to give the credits back to me. They attempted to defend an indefensible policy, in which they take away something I paid for. That's not what you do when you are sorry, or when you value your customers and the sacrifices they make to purchase your product. That's what you do when you care only about making a quick buck.I am requesting the full reinstatement of these 9 credits, and an apology for defending such an anti-customer policy.

  Business Response

  Date: 01/28/2025

  Hello Miel,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/08/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. An email reminder will be sent out a month before the credit expires. For your reference, you can learn more about our terms: www.shoedazzle.com/policy-terms.

  Best,

  *******

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22822067
  
  I am rejecting this response because:
  

  The company has declined to even attempt any rational explanation for why it should be their policy to steal their customers' money.

  They have also failed to produce any shred of evidence in support of their false claim that an email warning was sent one month prior to stealing this customer's money. No such email was sent.

  This company does not care about being fair to customers or treating them like actual people, but as hosts from which to extract maximum profits. But even in this, they fail miserably, as this customer is breaking free from their predatory grasp, refusing to spend another dollar at such a fraudulent institution. 

  
  Sincerely,
  
  Miel Abbot

  Business Response

  Date: 03/05/2025

  Hello Miel,

  Thank you for your response. We provide expiration reminders in our emails and display the expiration date in the membership section of our website for your convenience.
  

  At this time, we are unable to refund expired credits. We appreciate your understanding.

  Best,

  *******

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe Dazzle had taken $49.95 from my account monthly resulting in my earning credits. They changed their policy without notifying me resulting in me losing $800 worth of credits.

  Business Response

  Date: 01/21/2025

  Hello *******,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 11/15/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. An email reminder will be sent out a month before the credit expires. For your reference, you can learn more about our terms: ***********************************************

  Best,
  *******

• Initial Complaint

  Date:01/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer with ********** since 2015. And my credits have never expired. In November 2024 I had 11 credits expire which I had NO idea they were even expiring. They never sent 1 email in the months leading up that said hey you have credits expiring. Use them before theyre gone Nothing! I reached out this morning after I logged in to shop knowing I had a ton of credits. They said as of December 2024 which was not even a month ago that they no longer reinstate expired credits. So they stole $550 from me. The agent said he could give me a $110 credits and thats all. So technically they stole $440. Either way they stole my money. I hope that eventually this company is sued and all of us that have been victimized by this predatory practice can get compensation in the future. Theres absolutely no reason my CASH should expire at any point in time. I cancelled my membership immediately and I suggest everyone else do the same! Theyre not worth the money or time anymore!

  Business Response

  Date: 01/21/2025

  Hello ********,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/05/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. An email reminder will be sent out a month before the credit expires. For your reference, you can learn more about our terms: ***********************************************

  Best,
  *******

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting the run-around from customer service for days now. I have retained hours worth of ************ conversations with the ShoeDazzle staff via the ******** messenger platform and have been blatantly lied to. Despite having been a customer for years, I was suddenly not able to access my account and was not able to get password reset emails sent to me. I contacted the company in December 2024 and was told there was no record of my account by at least 4 different employees. I received an order from ShoeDazzle in October of ******************************************* December 2024 when I was unable to log in and skip the month, however still continued to claim (from several employees) that I had no account with them. If I have no account, please explain my recent order and the recent credit card charge. I spent hours of my day in the chat with various agents who continued to give me false information. I was also told the charge on my credit card from December 11th 2024 was a failed charge. It is not a failed charge because it still appears as a charge - a withdrawal - from my credit card which has never been reversed even now as of January 3rd 2025. When I finally got some help from the customer service and asked go have my account cancelled due to frustration, I was assured they were canceling my ShoeDazzle membership. Lo and behold, they cancelled by ******* membership, which I believe is their sister company but this is not the account I wanted to cancel. I asked at least 10 times for help getting a manager, to speak to a supervisor, or how to get in touch with a higher up and was continuously ignored in my requests. At this time I still have a fraudulent charge from them on my credit card that I now have to dispute with my bank because they refuse to acknowledge it actually charged my credit card. I am beyond frustrated with this incompetent company. I am wearing ShoeDazzle shoes right now that I ordered 2 months ago but they keep lying to me.

  Business Response

  Date: 01/21/2025

  Hello ******,

  Thank you for contacting us through the BBB. Were sorry to hear about your experience and appreciate you bringing this to our attention.
  
  Our records indicate that your ShoeDazzle account is registered under the email ***************************** rather than **************************** which caused some confusion among our agents. We will address this issue with the team and provide appropriate coaching to prevent similar occurrences in the future.
  
  Both credits on this account were refunded as of January 7, 2025. Please let us know if youd like to proceed with canceling this account or if you would like your ******* account reactivated. Were happy to assist with any other concerns as well.

  Best,

  *******

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

  Customer Answer

  Date: 02/18/2025

  The company indicated that my accounts were cancelled and my charges reversed. 

  My rebuttal is they lied. I have a new charge on my credit card this month from Shoedazzle for another ~$75 CAD. I am beyond done with this crooked company that continues to charge me after saying I have no account with them, or that its been cancelled. 

  Business Response

  Date: 02/25/2025

  Hello ******,

  Thank you for your response. It appears there was an oversight regarding the account cancellation, and only the refund was processed at that time. We sincerely apologize for the inconvenience.
  
  The credit has now been refunded, and your account has been canceled. You will receive an email confirmation shortly.
  
  We appreciate your understanding.

  Best,

  *******

  Customer Answer

  Date: 03/08/2025

   
  Complaint: 22765223
  
  I am rejecting this response because:

  I am still owed money due to the fraudulent charges made by the company. I understand the company is not responsible for the days exchange rates but due to the frequent charges and then reimburses (3 in total) my account is still down by $11.84. This should not fall on my shoulders as I had made every effort and in fact gone above and beyond on several occasions to sever all ties with the company and was still charged. I feel I am owed this money back and will not be satisfied until that happens.

  
  Sincerely,
  
  ****** **********

  Business Response

  Date: 03/27/2025

  Hello ******,

  Thank you for your response. As the credits have already been refunded and due to exchange rate factors, we are unable to process any additional refunds at this time.
  
  We sincerely apologize for any inconvenience this may cause.

  Best,

  *******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 3, 2025 ShoeDazzle.com did not, & still does not provide a visible & an easy-to-find way to cancel a membership in a member's online profile account.I have been wrongfully charged $49.95 on November 6, 2024, & I was also wrongfully charged $49.95 on December 12, 2024; simply because I was unable to find a means to cancel / deactivate my ShoeDazzle.com Membership by finding an option to click to end / terminate my ShoeDazzle.com Membership.I did not have to call a phone number in order to begin shopping with ShoeDazzle.com, & I should not be compelled to use a different means in order to stop my Association / Membership with ShoeDazzle.com.Please rectify these problem by returning the (2) charges of $49.95, which totals $99.90, as a refund / credit back to my bank card.Thank you, in advance, for you help with resolving this matter.

  Business Response

  Date: 01/21/2025

  Hello ********* ,

  Thank you for reaching out to us through the BBB. To clarify, you can easily cancel your account by navigating to the 'My VIP' section. Scroll to the bottom of the page and select 'Manage My Membership,' where you can cancel your membership online.
  
  Weve also processed a refund for the two credits on your account and confirmed that your membership has been canceled. If theres anything else we can assist you with, please dont hesitate to let us know.

  Best,

  *******

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Shoe Dazzle regarding the expiration of my membership credits. I have been a loyal customer of Shoe Dazzle for the past eight years. Recently, I discovered that ten of my membership credits, each valued at $50, have expired without opportunity to use them.Despite my long-standing loyalty and consistent purchases, I am deeply disappointed by this situation. Shoe Dazzle has offered me only $10 per expired credit, claiming they are unable to reinstate the credits or provide a full refund for my payment. I am aware that they have made these exceptions for other customers but refuse to for myself. This is unacceptable, as I have not received any goods or services for the total amount of $500.Additionally, Shoe Dazzle makes it difficult to use these credits in a timely manner because they frequently discount items, and the credits cannot be applied to most of these discounted products. This practice further limits my ability to utilize the credits I have paid for.I believe it is unfair and unreasonable for Shoe Dazzle to expire credits that I have paid for without providing adequate notice or a chance to redeem them. Furthermore, their offer of $10 per credit is insufficient and does not reflect the true value of the credits.I have attempted to resolve this issue directly with Shoe Dazzle's customer service, but unfortunately, my efforts have not been successful. Therefore, I am seeking the BBB's assistance in resolving this matter. I request that Shoe Dazzle reinstates my expired credits or provides a refund for the total amount of $500.Thank you for your attention to this matter. I look forward to a prompt resolution.Reference Number: ******* Account email: *****************

  Business Response

  Date: 01/15/2025

  Hello *****,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/11/2023 on the account , the reinstatement or refund of those credits is no longer possible due to the age of the initial transactions. An email reminder will be sent out a month before the credit expires. For your reference, you can learn more about our terms: ***********************************************

  Best,

  *******