Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 9 credits and it shows they all expired on Nov 1 2024. I tried to reach out to them and told me that they usually expire on September. I asked why 7 credits were all expired same day. They were just tried to give me 3 credits back. I said that's not fair and why does it show that 2 credits were expired also the same day on September.

  Business Response

  Date: 01/14/2025

  Hello ******,

  Thank you for reaching out to us through the BBB. To clarify, the credits that expired were all older than one year at the time the new terms were accepted on 10/02/2023. Per these terms, the credits expired 12 months after your acceptance.
  
  Unfortunately, due to the age of the original transactions, reinstating those credits is no longer possible.
  
  If you have any further questions, please let us know.

  Best,

  *******

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. It is 12/4/2024 and I had 8 credits to expire on 12/1/2024. I reached out this morning (via Messenger) to try and get an extension for my eight credits that just expired. I even explained to them that I could use the credits today. I just did not want to lose $400+ money. All they offered was a $50 credit. I even asked if they could get enough points to cover. They would not budge. I think it is crazy, they basically stole/took money! I know I missed the expiration date, but I wasn't notified they were about to expire or anything! Again, they just expired a few days ago and they could offer enough points or let me use the expired ones today. But again, they only offered ONE $50 credit. I am SO hurt and can't afford to throw $400 down the drain. I was going to use those credits to purchase Christmas gifts. Do NOT purchase a membership with Shoe Dazzle!

  Business Response

  Date: 12/18/2024

  Hello ******,

  Thank you for reaching out to us through the BBB.
  
  All promotional member credits expire 12 months after the date of issuance. According to the updated terms and conditions, which were accepted on your account on 11/08/2023, refunds for those credits are no longer possible due to the age of the initial transactions.
  
  As a courtesy, weve reinstated 8 credits to your account, which will be valid for the next 12 months.
  
  If theres anything else we can assist you with, please dont hesitate to let us know.

  Best,

  *******

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While they do offer easy cancellation of of memberships, the process to cancel was anything but easy. I opened another tab on my browser, checking back every 10 seconds to check for communication, and was put back into the end of the queue because I did not have the chat window active. There was no notification of my change in place in the queue, until after my statement that I was taking pictures of the chat. This practice is predatory and unethical, and this is why I'm reporting the company's actions here. The other reason I'm reporting the interaction is that the email opt-in choices do not define what types of emails they will be sending with each of the 3 options. Just "Always, never, or sometimes". The absence of definition of each of those options means I do not get an email from this company when a new VIP credit is purchased, because I don't know which option contains marketing emails, showroom changes, account change information, VIP credit auto-payments, or price change emails.

  Business Response

  Date: 12/11/2024

  Hello *******, 

  Thank you for reaching out to us through the BBB. We appreciate your feedback and will ensure it is directed to the appropriate team.
  
  Our agents currently allow a 2-minute window before redirecting chats to the queue to help maintain consistent wait times. We apologize for any inconvenience this may have caused and value your input as we strive to improve.
  
  If theres anything else we can assist you with, please dont hesitate to let us know.

  Best,

  Natasha 

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 11, 2024 Shoe Dazzle stole funds from my account. They proceed a purchase for $49.99 on my credit card for a monthly subscription. This card was not approved for use as a default payment or backup method for my account. They charged this card without any warning or my permission.

  Business Response

  Date: 12/10/2024

  Hello *******,

  Thank you for reaching out to us through the BBB. According to our records, you contacted us on November 11, and the card was successfully removed at that time.
  
  If theres anything else we can assist you with, please dont hesitate to let us know.

  Best,

  *******

• Initial Complaint

  Date:12/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has been debiting my bank account ***** for 2 years !! And when I discovered this I attempted to check the amount of credits I had accumulated they actually were expired !! So They debited my accout for 2 years and expired my credits because of the last year date on them

  Business Response

  Date: 12/10/2024

  Hello ******,

  Thank you for reaching out to us through the BBB. Were sorry to hear about your dissatisfaction with our membership.
  
  We have processed a refund for the 11 active credits on your account, totaling $549.45. Please allow 5 to 7 business days for the refund to reflect in your account. Your membership has also been canceled, and you will no longer be billed.
  
  As outlined in our terms of service, which you agreed to on October 1, 2023, credits expire 12 months after they are billed. Unfortunately, we are unable to issue refunds for any expired credits.
  
  If you have any additional questions or need further assistance, please dont hesitate to reach out.

  Best,

  *******

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22528959
  
  I am rejecting this response because:

  Your company unethically deducted the ENTIRE 24 DEDUCTIONS MADE OUT OF MY ACCOUNT I NEVER AUTHORIZED THEM ALL 24 !!! 
  HOW DARE YOU REFUND ME ONLY ACTIVE ONES THEY ARE ONLY 12 !!! OVER ******* DOLLARS TAKEN FROM MY BANK ACCOUNT REPEATEDLY OF COURSE I DIDNT KNOW !!! IF I HAD KNOWN NONE !!!! WOULD HAVE BEEN DEDUCTED !!! Your company has hundreds of complaints for the very same issue if I do not recieve my complete refund I will file a lawsuit to make sure your company doesnt continue to rob people of money so silently !!! 

  Sincerely,
  
  ****** *********

  Business Response

  Date: 01/03/2025

  Hello ******,

  All promotional member credits will expire 12 months after the date of issuance. The reinstatement or refund of those credits is no longer possible due to the age of the initial transactions. 

  Best,

  *******

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe Dazzle has a vip program where if you do not skip the month your card is charged and you get a credit. I just had two of my credits that I paid $50 for so $100 total expire. I was never notified that credits expired. These are not just reward points expiring these are credits I paid money for and received nothing. I asked for the credits back and they refused. I asked for the emails informing me and it was completely ignored (mind you I never received any such email) I also asked for my remaining 2 credits to be refunded and my membership cancelled to which they never responded. In total I would like my $200 back for the 4 credits and my membership cancelled.

  Business Response

  Date: 12/04/2024

  Hello *****,

  Thank you for reaching out to us through the BBB. Were sorry to hear about your experience and appreciate you bringing it to our attention.
  
  According to our records, a refund was processed on 11/24/2024, and your membership was canceled on the same day. If theres anything further we can assist you with, please dont hesitate to let us know.

  Best,

  Natasha 

• Initial Complaint

  Date:11/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business pulls money from your bank every month for "VIP" credits. You pay $49.95 for these credits. It tells you that you can "save them" for a later date and don't need to spend them that month. Come to find out they expire after a certain time. Except I never received an email or notification saying these credits were going to "expire". Half the time their shoes in my size are out of stock or they don't have anything that suites my style. I contacted them and the *** told me that they can't give me back my "expired" credits. That should offer me $10 store credit for each one. That is not even half of what you pay per credit. Who knows how many expired credits I had through the last few years. In October I had 5 and November 1. This company is a scam and should be closed down for stealing people's money.

  Business Response

  Date: 11/12/2024

  Hello ******,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 09/24/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. For your reference, you can learn more about our terms: ***********************************************.

  Best,

  *******

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership credits were listed on the account with an advertised expiration date of 11-01-2024. Upon trying to redeem the credits on 11-01-2024, they were already listed as "expired" and not usable. **************** would not reinstate both credits. SHOEDAZZLE should honor the expiration date provided on the account. The credits should have been available through 11:59pm on the date Shoedazzle provided.

  Business Response

  Date: 11/12/2024

  Hello Ali,

  Thank you for reaching out through the BBB. Please note that all promotional member credits expire 12 months from the date of issuance, in line with the new terms and conditions accepted on 10/01/2023. Email reminders are sent one month prior to the expiration of each credit.

  As a courtesy, we have reinstated one member credit to your account. This credit is now active and available for use for the next 12 months. The other was previously added on 11/01/2024. 

  Thank you for your understanding and continued membership.

  Best,

  *******

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership VIP credit expire today with no warning. Since it expired I have received no notice about a refund for the credit itself since I paid and received no merchandise. My money was basically stolen with no explanation about what happens next.

  Business Response

  Date: 11/12/2024

  Hello Sharmicha,

  Thank you for reaching out through the BBB. Please note that all promotional member credits expire 12 months from the date of issuance, in line with the new terms and conditions accepted on 09/23/2023. Email reminders are sent one month prior to the expiration of each credit.
  
  As a courtesy, we have reinstated one member credit to your account. This credit is now active and available for use for the next 12 months.
  
  Thank you for your understanding and continued membership.

  Best,

  *******

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order 2 pairs of shoes from this company back in November of 2023.and i decided to returned them because i realized i had already order the same shoes previously .so i decided to return them. They received the return because i got emails stating my return was received .but i never got my money back. So i decided to do a dispute with my bank but my claim was later denied. So i decided to contact them they said that i need it to wait one more week that i will be receiving my refund. Ok so i waited and nothing. So i contacted them again, they told me i would receive a check to provide my shipping address. So i did. And more then 8 weeks passed and i did not receive nothing. So i contacted them again. And they told me that ,since they received a change back dispute on my account their wasnt anything they could do about it. ( they had cancelled my account when i did the dispute, i didnt care i just wanted my money back ) to contact my bank. But since their has been to much time that has pass already, my bank couldnt do anything. So in conclusion this company are scammers ,dont buy anything from them. Which is extremely unfortunate because i was spending hundreds of dollars with them and they couldnt return ***** back to me .

  Business Response

  Date: 10/17/2024

  Hello *****,

  Thank you for reaching out to us through the BBB.
  
  Our records show that the return was accepted on November 8, 2024, and while a refund was initially processed, it failed and was denied. Due to the chargeback filed, we were unable to reprocess the electronic refund.
  
  Since you have not received the check, we can only reissue it and are unable to refund the amount to your original payment method. Please verify your shipping address, and we will proceed with reissuing the check.

  Best,

  *******