Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2021, I ordered a pair of Aminta Stretchy Thong Sandals for $14.95 from Shoedazzle. I was not aware of their Welcome Offer for $10 or a membership with the company. In October 2022, while looking at my bank statement I found a transaction from Shoedazzle for $39.95. I know that I did not make that purchase. I called the bank and spoke to a representative that looked into the purchase and discovered that since April 2021, Shoedazzle had charged my account $49.95 for December 2021 and January 2022, then changed the monthly charge to $39.95 from February 2022 to October 2022. I called Shoedazzle and spoke to a representative who informed me that the fee is a monthly charge for a membership with Shoedazzle. I was confused because I did not register for a membership with Shoedazzle. I did not even see a Welcome Offer at that time. On October 19, 2022, I initiated a complaint with the bank. At some point, I was informed that the claim amount was $459.45. After their investigation was completed, I was informed that my account will only be refunded for the month of October for $39.95. I will not get a refund for the rest of the monthly charges. I called the bank and spoke to a representative that stated that I had a history with Shoedazzle because of that one and only sandal purchase in April 2021 and based on that transaction, I can't get a refund. I asked her if she was sure, and she confirmed the reason. I feel that I have been bamboozled by Shoedazzle and the bank. I did not register for a membership with that company and if a person buys one item from a company that does not indicate that there is a history there. I just want the refund charges from December 2021 to September 2022. The reason that this complaint is not within the year is because, I discovered the transaction in October and the bank just completed the investigation today, December 15, 2022. I would truly appreciate your assistance with this situation. Thank you.

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */ Hello*****, Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership. Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 4/15/21 during your purchase of the Aminta Stretchy Thong Sandal. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases. I was able to successfully refund you 7 of the member credits you were charged for totalling $279.65. Please allow 5 to 7 business days for the refund to reflect back onto your payment method. For the remaining credits, because of the dispute and time that has passed since being billed, we can only refund them as a check which will be delivered in 4 to 6 business days. Kindly reply back with the name the check should be written out to and the address it should be shipped to and I will set it up asap. Please let me know if you have any questions. Thank you, Natasha

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my vip subscription and haven't been successful. I was just charged again 49.95 for another month. I would like to get refunded for the purchase and the credits that are on my account

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */ Hello ******** Thank you for contacting through the BBB. I have successfully canceled your membership. You will not longer need to skip the month or be billed henceforth. I have also refunded you 3 of the member credits on your account totalling $139.85. Please allow 5 to 7 business days for the refund to appear back on to your payment method. For the remaining 9 credits on your account, because of the time since billed, our system is unable to refund them back electronically. We can refund the via check, which you would receive in 4 to 6 weeks. Kindly reply with the correct name it should be written out to and the address it should be sent to. Please let me know if you have any questions. Thank you, Natasha

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction happened on the second of December 2022 at Shoe Dazzle. I tried using two separate prepaid cards and got a pop-up that said that they don't take prepaid cards but they still took $34.98 off of one card and 34.98 off of the other card for a total of almost $70. I've been going back and forth with them with them twlling me that they don't see the transactions in their system and that I would have to contact the banks, which I did, only to be told that they couldn't do anything because the transactions were still pending. Shoe Dazzle told me to wait 24-72 hours, then wait til the 8th of December, now I'm being told to wait even longer. I need my money, that was all I had and it's the holiday season. Order # **********

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello ******, Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle. Please note that we do not take prepaid cards as a payment method on activating orders. Authorization holds also take up to 7 business days to fall off of prepaid cards. I apologize the agents did not inform you this correctly. The funds should be reversed within that time period. Please let me know if you have any questions or concerns. Thank you, *******

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is a complete and total scam. Each time I have attempted to cancel my apparent membership, the website or help chat crashes, I have gotten a new debit card since with a new security code--thinking this would stop the monthly charges, but I AM STILL BEING CHARGED and even more now for which I was not notified of. I DEMAND that I receive a full refund of $89.90 (Member Credits 1-$39.95 and 1-$49.95 for a Total= $89.90) and CANCEL MY ACCOUNT IMMEDIATELY. Also, a side note there is no way to remove your payment method once it is added. This seems like it should be illegal.Customer ID *********

  Business Response

  Date: 12/14/2022

  Hello ****,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  I have refunded the two member credits on your account totalling $89.90. Please allow 5 to 7 business days for the refund to appear back onto your payment method. I have also cancelled your membership. You will no longer need to skip the month or be billed. Please let me know if there's anything else I can assist you with.
  
  Thank you,
  *******

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of heels a few month ago, I have only worn them a handful of times. the plastic part at the tip of the heels has already broken off. Very cheaply made if that's normal to happen with these pumps. I tried contacting customer service to see if I could be sent a replacement pair but got nowhere.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello******** Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle. Thank you for letting us know! We always want to know what our customers are saying. I'd love to assist with your concern if you could kindly reply which shoe is having the problem or which order it was. I can then help to further assist from there. Please let me know if you have any questions or concerns. Thank you, Natasha

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so sorry. Please refund my money that shoedazzle take as a membership credit, I want to cancel my shoedazzle.com membership. Customer ID ********* *************************** Bank Email you can find all info. Dear**************, An international mail or telephone order purchase was made using debit card number ending in****** The details are: Account number: **** Purchase location: IBI*SHOEDAZZLE *********** US Amount of purchase: $70.16 Threshold amount: $1.00

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello *****, Thank you for contacting through the BBB. I have refunded you the one member credit your were charged for, please allow 5 to 7 business days for the refund to appear back onto your card. I have also gone ahead and cancelled the membership for you, you will no longer need to skip the month or be billed. Please let me know if you have any questions or concerns. Thank you, Natasha

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ************** for 3 items. As always, I received an email about when my items were being shipped out and the expected delivery date. I noticed that the shipping address was incorrect and so I immediately called shoedazzle to ask them about it. I was told to contact the carrier (Fed Ex-which can be a pain because their resolution team does nothing for the customer as well). After speaking to a representative from Fed Ex, they explain to me that they can't do anything (surprise!) and that the shipper (shoedazzle) would have to complete an online form to stop the delivery. The Fed Ex representative also stated that the shipping label that was created through Shoedazzle had the incorrect address on there. So being the amazing middle man that we as customers are expected to be when dealing with disputes with the shipper and carrier (smh) I contacted Shoedazzle again and explained what the Fed Ex representative told me and how they can fix the problem. After being put on hold for 5 times, the shoedazzle rep told me that they can't cancel the delivery when I kept telling her that according to Fed Ex, they can and I even explained step by step how based off of what the fed ex rep explained to me. Shoedazzle refused to act on the solution provided from the carrier and instead chose to continue to give false information that they could not. The only thing that they chose to do was reship 2 of the items because now, the other wasn't available anymore. No attempt was made to stop the delivery, so instead of trying, they rather just sit back and lose out on inventory as well as a longtime member. I told them that I want my remaining membership credits credited back to my bank and the store credit that they were trying to offer me, I want that refunded back to me as I no longer need to contribute to their business.

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello ********, Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle. Our records show both orders were sent to the address that is also provided here on the BBB. The notations on your account also show that the reship was being sent, and the agent confirmed, to the Market St address. The only address showing differently is the billing address. Since we have already provided a courtesy reshipment, we can only refund you the store credit refund which you may use on any items. This is all in accordance with our terms of service under Risk of Loss/Title and Account Confidentiality and Access. Please let me know how you'd like to proceed. Thank you, *******

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25th shoe dazzle went into my accounts without my permission and stole $49.95 from account. The funds were for another bill. Due to this I will end up with late fees as a result. Shoe dazzle is refusing to assist me beyond the refund and aren't taking additional steps to find out why they went into my accounts unauthorized. I haven't done business with this company for over a year. This is theft by all accounts. I would like to submit bank statements proving that they caused me a late fee.

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello*********, Thank you for contacting through the BBB. My apologies for your recent experience with ShoeDazzle. Our records show that you have been skipping the month up until September with the credit from October failing to charge. I do not see any notes about cancelling the account prior. I do apologize for the inconvenience and experience you had. Your refund should have been processed by now and given back to you. Confirming your membership was cancelled 11/25 so you will no longer need to skip the month or be billed. Thank you, Natasha

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership was cancelled in July. Shoedazzle charged my card membership fees in October.

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello ******************, Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle. Our records show that the account was only skipped in July not cancelled. You have the option to skip every month if you do not want to be billed for a member credit. I'd be happy to help with cancelling, however you do have 5 member credits and 13325 reward points available, should you want to use any of those first to still receive the benefits of your membership. Please let me know how you would like to proceed or if you have any questions. Thank you, Natasha

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a monthly subscription since January for $40 on shoe dazzle and was saving the monthly credits for December. I never bought a single thing since last December which means I should have ten credits. I only have four. Three agents I spoke to said my card was declined six times. I knew I wasn't so insisted I have screenshots that the company took money from my accounts so they said I can send the screenshots to an email but every single agent provided me a different email that was invalid. I spoke to another agent 10/31 and she states to me that there is no email to send the evidence that they took my money. Meaning every single agent lied and knew they were taking my money.

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */ Hello *******, Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle. Our system shows two account that had credit on them, customer ids********** and ********** I apologize for the information given by our agents as it should have been an easy solution. Your calls will be audited to ensure proper coaching is given to those who need. I see both accounts have cancelled the membership and you were able to redeem your credits. Please let me know if you need any assistance with those orders or if you have any questions or concerns. Thank you, Natasha