Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  She dazzle has been removing money from my credit card and I want it stopped!!!I have never purchased or signed up with this company and money has been removed from my credit card since June 2022. I want this stopped immediately!

  Business Response

  Date: 03/15/2023

  Hello *****,

  Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
  
  Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 04/04/15 during your purchase of the New VIP membership intro offer on the **** sandals. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 - $49.95 a month, which turns into a store credit to be used on future purchases.

  Because of a chargeback dispute on the account, we are unable to refund you the credits electronically. We can refund you via check which you would receive in 4 to 6 weeks. Please let me know the correct name and and shipping address if you wish to proceed. You may also use the credits to shop if you would prefer. 

  Thank you, 

  *******

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to place an order back in September. Changed the shipping address. My account was placed hold and my order was cancelled without me doing it. When i called, they mentioned they had to investigate my address issue. No one could ever get back to me after multiple attempts. I was told i had to place the order again that they had cancelled because they couldn't verify the address. Attempted again, same issue. They cancelled my order, I called and just asked to close my account and give me a refund of all of my credits. They mentioned they were going to split the refund into 2 parts. Credit card return and check. This refund request was submitted Oct of 2022. Today is January 27th and i am still dealing with this issue. The customer service representatives can only submit request to upper management but no one in upper management answers. I've literally had to call 8x in one day just to get different supervisors to send request to upper management to release my funds!!!! **** business days is appropriate. 4 months have almost gone by. The amount was the issue. GIVE ME MY MONEY. Corporate has been purposely negligent in responding to their employees. Oct 4th was the original request. You can take my money but you cant give it back?!?! This company is garbage!! How does it take you 4 months to reply to an email?!?!?! Give me my $$$ back ASAP!!!

  Business Response

  Date: 03/14/2023

  Hello ******,

  Our records show a check refund was submitted  10/04/2022 for $998.75 which we have shipped out. We then resubmitted this request on 2/4/23. This process can take 4 to 6 weeks and you are currently in the timeframe up until April 1st. We have yet to receive any checks addressed to you back to the corporate office as of now. We currently cannot expedite this process.

  Thank you for you time,

  *******

  Customer Answer

  Date: 04/04/2023

  I have yet to receive my refund and we are going now into April of 2023.

  Business Response

  Date: 04/11/2023

  Hello ******,

  
  Thank you for bringing this to our attention. We understand that you have not received the physical check that was issued to you, and we apologize for any inconvenience this has caused.

  
  As we have already issued the check twice and it has not been received at the address on file, we believe there may be an issue with the delivery to your residential location. Therefore, we kindly request that you provide an alternative mailing address in your account to ensure that the check is delivered.

  
  Once your information has been updated, we will be happy to issue a replacement check to you. If you have any further questions or concerns, please do not hesitate to contact us.

  
  Thank you for your cooperation and understanding.

  
  Best regards,
  *******

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19325613
  
  I am rejecting this response because: I was told by ******, Gio, **, *****************************, etc and the list goes on of all of the representatives Ive spoken to that my address has been an issue from the beginning. If the address was not approved by shipping, why was it sent out the first time to an address that was claimed by the company to not be approved? An address that "had an issue for shipping merchandise", but was okay for 2 checks that never arrived. No confirmation that checks were even sent out, no tracking number, no certified mail. Especially for the large amount that the check contained. With anything of an amount that large one would need to certify, insurance, TRACKING, something. No one has been able to confirm if there is any proof of that. Through any carrier it could've been sent through. When I asked a MANAGER (*****) about said tracking number, he sounded just as lost as I was. We are approaching month 7 of the initiation of this situations and all I've heard has been excuses. You've requested a new address from me and i have explained to your CSR's, Supervisors AND MANAGER that I have moved out of state. They want me to forcefully give them an address of a "friend" or someone to be able to receive a check and yet my own physical address can't be approved. But a stranger's can. Wow.You want me to be able to produce another address and restart this "6-8 week" **************** again with the issuing of the check so I can hear more excuses in that time about how it was not able to be sent there either when nothing is/was wrong with the original address in the first place?
  

  At this point in time, with out the proof of any FORMAL documentation or receipts I believe that not only is everything that has been told is an excuse, but a down right lie. It seems like too much of a coincidence that not one 1 but 2 checks never made it to the address but somehow left the company's possession with no confirmation of it being sent and the mail carrier "lost" both checks. The common denominator is the company or the mail delivery system. And even if that were the case, every mail deliver system has a process of when a package or envelope has been lost and or stolen or never arrived. After the first complaint of the "missing" check, someone should've done their due diligence to make sure a "lost" or "missing" incident weren't to occur again or at least follow up on the first one. You can see in your system if he checks had been cashed and they have not, And everyone down to the CSR's can pull it up in their system. Its rare that I can ever get a hold of someone in management because it seems that any time of day, they are in a meeting. I'm getting to a point where I can literally verbatim recite the excuse of "all of management being in a meeting" as a CSR or supervisor is telling me. Finally after about 5 months i was able to get a MANAGER. Only one that I've been able to speak to has been *****. Before that, a manager did no exist. There was no way of furthering the claim up the chain of command. I get told I'll get calls back and at this point the only one who has ever attempted has been ***** and even then it's when he can remember. Numbers come up as international from England and sometimes my phone throws it in the spam category and they only call once!! Working with a manager has not helped because he gives me practically all the same responses the CSR's and Supervisors give me. Only difference is he gets responses faster from whoever they contact. Only difference is the fast responses are rejections and denials not approvals, explanations or answers. Wont give me anything in written form. Won't give me contact info to anyone else. The only thing i receive in written form is their survey's on how their surveys were. All of my calls are recorded, there is no way that a ***************** or Owners or Payroll or HR or whomever doesn't have access to listen to the multitude of complaints. Make it make sense!!
  

  Something doesn't smell right and its coming from Shoe Dazzle. We're talking about almost a $1000.00 check. No check in hand/account, no tracking number, no receipt or sent or issuance, no way of verifying the checks ever existed. But what I do have are a lot of lies and excuses not backed up by paperwork. It was also your decision as a company to SPLIT my refund into 2. Credit Card and Check when it could've all been returned back to the same CC.  All the payments were taken out of the same card. Stop with the excuses, lies and run around and send me my money. Certified and expedited.
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged the *** membership fee, even though I called before the 5th of the month and spoke with customer service and cancelled my membership. I figured since I was charged it, I would go ahead and utilize the the credit. That's a joke. Every pair of shoes that I have found are "on sale" and it won't let me switch them back to regular price to use my credit. At this point, I JUST WANT MY MONEY BACK. I have been trying to either get a pair of shoes with my "*** credit" or get my money back for a few months now. The "*** credit" is totally worthless if they are AWLAYS going to have a sale on all of the shoes, you can't use it on sale items and it won't let you switch it to use the *** credit. Horrible company!!! I will never use them again.

  Business Response

  Date: 01/30/2023

  Hello *******,
  
  Thank you for contacting through the BBB. We are sorry to hear about your recent experience with ShoeDazzle. I have refunded you the $49.95 credit. Please allow 5 to 7 business days for the refund to appear. Credits can be used on sales depending on the terms and conditions, should you ever want to shop with a credit we are more than happy to apply it for you. Please let me know if there's anything else I can help you with on your account.
  
  Thank you,
  *******

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a shoe dazzle customer for many years. Due to health problems and other issues I needed to put my membership on pause. The cost is $49 a month. At first they would put it on pause for six months but without notice, they changed it.The subscription practice they implemented is very difficult and almost impossible to manage. It is difficult to find the subscription management but the way they implemented it makes it almost impossible to pause the membership.Having been a member for many years, I have obtained many credits for shoes that I will use when I have time.I contacted their customer support to see if I could get an extended pause, but they told me it was modified to only monthly pauses and I needed to login every month to pause the subscription.She paused the first month and I read that I needed to pause before the fifth of each month. When I tried to pause on the 3rd, the option was not there. I came back on the fourth and the option was there, I clicked it, and and assumed I would not be billed.In addition, I contacted customer support to complain about the problem and see if I can get an extended pause and I was hung up on after spending an hour on the phone.She informed me that at my subscription was paused for that month. I just reviewed my bank statement and found they billed me anyways.I feel they owe me multiple refunds, and their business practices are unethical and deceptive. They make it so difficult to pause the subscription, or I have to cancel and lose all my credits I would like a refund and I feel this type of subscription is designed to be confusing, deceptive, and borderline fraudulent.My husband has been helping me with this for multiple years and was present during this entire conversation. Those that are not technically efficient will have an extremely hard time and end up being charged many months with no alternative.

  Business Response

  Date: 01/30/2023

  Hello ******,
  
  Thank you for contacting through the BBB. We are sorry to hear about your experience with ShoeDazzle.
  
  Our records show that there was no skip or pause set for January 2023, however your account has been paused for 02/23-04/23. While skipping the month, there is a second confirmation page after and you should receive an email stating that the month was skipped. We also show that you were refunded the $49.95 on 1/22/23. You also will not lose your credits should you wish cancel, however you will lose the *** membership pricing.
  
  9 of the 13 member credits on your account were successfully refunded, totalling $399.55. Please allow 5 to 7 business days for the refund to reflect back onto your payment method. For the remaining 4, they are unable to be refunded electronically because of the time that has passed since billed. They may be refunded as a check which would be delivered in 4 to 6 weeks, or you may also use them should you choose to do so.
  
  I will audit your calls to ensure all agents that assisted are all following protocol. Please let me know if there's anything else I can help you with.
  
  
  Best,
  *******

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you purchase a product using their "*** Price" this vendor automatically signs you up for their "*** membership" which they charge your card $49.95 a month until you cancel. The $49.95 per month is put as a prepaid credit on your account which you can use on a future purchase. This company charged my credit card on November 6, 2022 and December 10, 2022 in the amount of $49.95 each for a total of $99.90.I spoke with customer service on their website and told them that it was not my intention to sign up for the *** membership service and requested a refund of the $99.90. Regardless of the fact that their business practices are shady, and they signed me up for a recurring transaction in the fine print, THEY AGREED to give me a refund for $99.90, as shown in the attached correspondence with the merchant on December 27, 2022.Because I've dealt with companies like this in the past, I knew they didn't actually process the refund and contacted the merchant again on January 4, 2023, where the customer service representative assured me that the refund was processed on December 27, 2022 and that I would receive it no later than January 9, 2023, as shown in the attached correspondence with the merchant on January 4, 2023.They are quick to blame your bank or credit card processor, but I contacted my credit card company, Citi Cards, today and they said there is no outstanding refund that was processed and waiting to clear. Which leads me to believe that this company never processed the refund as stated in the attached correspondence.I would like a refund of the $99.90 to my credit card as promised by the company.

  Business Response

  Date: 01/30/2023

  Hello *****,
  
  Thank you for contacting through the BBB. We are sorry to hear about you recent experience with ShoeDazzle. Our records show that $99.90 was refunded back to you and processed successfully on our end on 12/27/22. Refunds are typically received in 5 to 7 business days, but can have an additional 5 days depending on your financial institution. Should you have not received the refund yet, we recommend calling your bank again or calling us with your bank.
  
  Thank you,
  *******

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was charged $49.95 from my account ending in ****. I sent a message a few months ago to cancel my VIP membership, but I was charged today. I understand it is protocol for the month to be skipped from the 1st of the month to the 5th (or it will be charged on the 6th) but I was charged TODAY the 9th. When my membership should be canceled, yet when I try to log in- IT WONT LET ME LOG IN. So how are you going to expect me to skip the month if my entire account has been deleted instead of just my membership!! I would like my money back please and my card removed from ShoeDazzle.

  Business Response

  Date: 01/31/2023

  Hello Ailine,
  
  Thank you for contacting through the BBB. We are sorry to hear about your recent experience with ShoeDazzle.
  
  You account was not cancelled, however it was under your email with a typo, Gmai" instead of "Gmail". I have fixed the email to the correct spelling. I have also gone ahead and cancelled the membership, you will no longer need to skip the month or be billed. The two member credits on file totalling $99.90 have also been refunded. Kindly allow 5 to 7 business days for the refund to appear.
  
  Please let me know if there's anything else I can help you with.
  
  Thank you,
  *******

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a VIP member of ********** (actually don't ever recall signing up originally). Nonetheless, had the membership for a few years and typical of the membership it charged me over the course of my membership 10 times. Well, I decided to cancel my membership on 10/5/22 and the representative **** let me know that he had cancelled it and to expect my membership refund check of $399.50 within the next 4-6 weeks. Well, I never received the check and so correspondingly have called 6 more times to find out where the check is. Every time I call, the rep, tells me "rest assured" your request is being handled and that they will send an email to the billing **** to check on this request. I was told that I had to wait ***** hours for a response and that I would receive a call or email. Well like a broken record the days have come and gone. So, I continue to call with increasing frustration only to receive the same message. I have even spoken with a few supervisors whom have no level of increased knowledge or access to any higher information. I have documented each rep that I have spoken to along with the date (see below). At this point I cannot bear to hear ***************** again and hoping that you might me able to help. I appreciate any information and help. Thanks so much ~ *************************** Shoe dazzle 10/5/22: Spoke with **** and he cancelled my membership. 11/11/22: Spoke with ******* and she told me that I would be receiving it this week. 11/22/22: Spoke with **** stating that I would receive the check on 11/25. 11/30/22: Spoke with ******* who transferred me to her supervisor (*****)12/19/22: Spoke with ******. Spoke with **** (supervisor). Billing department is located in **********. 1/6/23: Spoke with ****. She then transferred me to her supervisor ****. **** transferred me to Veena and her voicemail hung up on me. Then emailed BBB help.

  Business Response

  Date: 01/31/2023

  Hello *******,
  
  Thank you for contacting through the BBB. Apologies for your recent experience with ShoeDazzle.
  
  Your check refund for the amount of $399.50 is still showing an outstanding balance. I will be happy to reissue the check since it is out of it's time frame. If you could kindly re verify your shipping address and confirm the name the check should be written out to. You may reply here or email ************************* I've also notated this on your account so you may also call to verify.
  
  I will make sure to go through your contacts with us and provide coaching and training to those in need of it. I appreciate your time with this matter, please let me know if you have any questions.
  
  Thank you,
  *******

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this because this company is very rude 2 months ago i told them to cancel my subscrition for there services they said they would no longer take money out of my account. Im on SSi due to health problems now today i go into my account and they took $49.95 out of my account.i feel like they are stealing my money because i tell them not too take money out of my account paypal coulnt help me. i also called my card and told them the situation all they tell me is get a new card i cant do that until i pay my rent that money they took out was part of my rent money.

  Business Response

  Date: 02/01/2023

  Business Response /* (1000, 5, 2023/01/30) */ Hello ****, Thank you for contacting through the BBB. We are sorry to hear you dislike our membership. Our records are showing no contacts on your ShoeDazzle account. If you remember the date or agents name, I will be glad to audit the call and coach where needed. I have successfully refunded you two of the member credits on your account totalling $99.90. Please allow 5 to 7 business days for the refund to appear. There is one member credit of $39.95 on your account that is being declined by your bank. I suggest reaching out to them so I can process the return faster. There is one other credit on your account of $39.95 that cannot be refunded electronically because of the time passed since billed. I can refund that as a check which would be delivered in 4 to 6 weeks. Kindly confirm if the name and address on file is correct and I will issue the check. I have also cancelled your membership, you will no longer be billed. Please let me know if you have any questions. Thank you, Natasha Consumer Response /* (2000, 7, 2023/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) They put the money back into my account.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to order shoes from thier site, shoedazzle.com. after filling out all the necessary information and inputting my card information I selected the icon to complete the order. Immediately after the site sent me notification that the card I input was not accepted by the company. Then Immediately along with the notification from the site I received text alert from my card company that I was charged twice for the order that the site shoedazzle.com just said I was rejected for. And I was charged twice ( 2 times) for one order. After calling customer service I was told they do not accept my card but they also went ahead and took money from my account twice and are now telling me it will be 2 to 3 days before a refund.

  Business Response

  Date: 01/30/2023

  Hello *******,
  
  Thank you for contacting through the BBB. We are sorry to hear about your recent experience with ShoeDazzle. Pending charges can take 24 to 48 hours to fall off. I apologize for the inconvenience and thank you for your time with this matter. Please let me know if there was any issues waiting for the pending charges to drop.
  
  Thank you,
  *******

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PLACED AN ORDER WITH SHOE DAZZLE, PAID FOR IT, THEY SHPPED IT OUT, THE CARRIER LOST MY PACKAGE, I CALLED SHOE DAZZLE TO GET AN EXPRESS DELIVERY SINCE IT WAS MOT MY FAULT, THEY REFUSED

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */ Hello ******, Thank you for contacting through the BBB. Apologies for you recent experience with ShoeDazzle. Records show that your order was reshipped 12/21 with free rush shipping. As the package was lost a second time, we suggest shipping to a different address or utilizing a pick up option such as a locker system. We also suggest reporting any suspicious activity for theft in your area. Our records also show you were refunded store credit for the second lost order. This is in accordance with our terms and conditions as seen here **************************************** I apologize for you experience and thank you for your time. Thank you, Natasha