We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Shoes

ShoeDazzle.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.03

Average of 32 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Whitney H

    Date: 12/24/2023

    Would give it 0 stars if I could! Their customer service is absolutely terrible. I got charged on a day that wasnt even between the 1st-5th??? Im ****** off and done with this company. The absolute WORST.

  • Margie B

    Date: 12/03/2023

    I ordered four pair of shoe on Nov 24/23 My shipping address is and always has been a PO BOX. Shoe Dazzle/Just Fab is negligent .They SHIPPED the order by *****. ***** doesn't deliver to PO BOXES. Shoe Dazzle/Just Fab Wear house employees should have been aware of this. The order arrived on Nov/29/23. ***** has refused to deliver the order to a residential address. The address was updated on Nov 29/23. To my mother address.***** had the package at a facility for four days. stating the it was in route for delivery. Which a lie. The order never left the facility. I have missed four days of work. I live in high crime area if the package is left outside it would be stolen. On Dec2/23 I requested the order be held a location. So I could pick it up. Now ***** is refusing to release the package because the delivery address is not on my ID. Shoe Dazzle employees, couldn't provide me with contact information for the wearhouse that shipped the order.

  • Precious M

    Date: 11/08/2023

    This company is a complete scam and I hope they get sued and shut down they have been charging my card for months with out me buying anything so I decided to start back being they was taking my money anyway and I wish I wouldve been canceled them this is the worst company everrrr please do not sign up with these people they are scammers and the shoes are cheap the worst company in the world!!!!!! Literally. How can I join the class action law against them?

  • Shelley W

    Date: 11/06/2023

    Terrible!!!!! Once you cancel they will wait and charge you months later! Its a pain in the **** to have to dispute charges and cancel my cards. The shoes are horrible too! BEWARE! DON'T ORDER ANYTHING FROM THIS COMPANY!!!!

  • Beverly O

    Date: 11/03/2023

    I bought a pair of shoes in 2016, I didnt even sign up for VIP and they took money from my account for 7 years. They have been telling me for 6 months that they are returning the thousands of dollars they owe me by mail in 4-6 weeks every time I call and still have not received my money Shoe dazzle is a fraudulent company. I would love to see a civil action suit brought against them. This company is knowingly stealing from people and deserve to be brought down.

  • LB G

    Date: 09/26/2023

    Beware: The new policy that Shoe Dazzle has is s******* people over and I do not like it. I'm seriously considering canceling my membership I've had forever with them as well as Just Fab. I tried to buy two ****** slippers that were on sale for $14.95 That's a total of $29.90. I tried using my VIP credit I was already charged for that's $49.97. Because I would have money left over I decided to add something to the cart additional in order for it to add up to the credit amount totaling the price of $49.97 with my VIP credits. The 2 ****** slippers were almost $30 together. I was told that I could not do that I could only get the two items for $29.90 which would equal to my VIP credit. The two items for one credit even though my credit cost $49.97. I spoke to customer service since it did not make any sense that I was basically going to spend $50 but only get $30 worth of merchandise mind the original price of the items before the sale were $24.95 each. So $24.95 + $24.95 It's still $49.90 so that means the items are not actually on sale if I have to use one total credit of $49.97 to get the two items and that's my only option if I want them both. Shoe Dazzle is hustling us people. If the item is supposed to be on sale let it be on sale don't trick people to still pay the same price. Nothing is actually really on sale you guys are just tricking people and that's really messed up and disgusting. You should really be ashamed of yourselves. Long story short customer service against the policy that no matter the price of the items you can Now Now get one item for your VIP credit or you can bundle two items even if they only cost $5 two items was still cost your $49.97 VIP credit. That's ludicrous.

  • Jillian B

    Date: 09/18/2023

    I signed up for this in 2015, I have repeatedly tried to cancel. Sat on live chat for a whole day waiting for a response. Called and basically told no cancelling. Most months I have to log in and make sure to skip. I forgot this past month because I was traveling. I tried to see if they even had any cute shoes for me to use my credit on, and they don't. It all looks very cheap and will charge me more money on top of the credit anyway.

  • Kei H

    Date: 09/18/2023

    I wish I could leave zero stars!! PLEASE DO NOT SHOP WITH THIS COMPANY! Horrible customer service and zero accountability nor accommodations for mishaps on their end. I signed up for their VIP membership without thoroughly reading the rules until AFTER making a purchase. I canceled the subscription immediately! I contacted them to see if the order would still ship even though I canceled the service. They assured me that it would. After 2 weeks I noticed that the tracking wasnt updating and the package wasnt moving. I contacted the company again for assistance they offered none! Stating Id need to wait a full 14 business days. I called back after the 14 days and again they were of no assistance, telling me things that I was already aware of. They offered no type of compensation. They offered a refund or to reship; I opted for the latter. I asked them would they kindly consider offering me express shipping on the new order seeing as though it had been almost a month since placing the order. I was told no they couldnt offer me that even though the rep I spoke with assured me that they could and its pretty much up to whoever takes the call long story short and not surprising the Re shipment is not updating and still in transit Im 100% positive that this package will not arrive either! Save yourself some money and the headache of dealing with these scammers! They dont care about alleged lost packages, they have your money! Go to *****!

  • Dee S

    Date: 09/06/2023

    Shoe Dazzle is a rip off. I dont recommend them to anyone. Before I even tried them good they were stealing money from my credit card. Once you put that card information in, you cant remove it from their site.Youll have to contact your bank and wait 5-7 business days for it to clear. I dont want anything else from Shoe Dazzle they always out of shoes my size anyways.

  • Angel M

    Date: 08/23/2023

    This company uses a scamming asx company called ontrac to delivery. They stole my package. If they continue to use them i wont be shopping anymore and also Ill be posting this on my TikTok account

ShoeDazzle.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.